Methodology implementation, risk measurement tools and supporting

resource requirements for the next 5 years. This will ensure infrastructure readiness to support business requirements in the years to come. In addition to infrastructure and technology development, Bank Mandiri also strives to enhance its Human Resource HR competency. This development is achieved through utilizing local and international training standards. The Bank has conducted certiication trainings during 2012 as follows; 75 international iT certiications, 48 local certiications, 8 employees with cDcs certiied Documentary credit specialist, and 83 with iso 9001:2008 certiied. iT capabilities improvement was also implemented in 2012 resulted in iT organization changes; new governance process; and an iT HR development plan to optimize iT resources to fulill business needs. infrastructure and HR development in 2012 was advanced to accelerate trade services inance transaction processes. continuous technology advances on Portal Document examination on screen Deos and HR trainings successfully propelled end-to-end transaction, to an average of 30 minutes on export transaction compared to 46 minutes in 2011, and an average of 48 minutes of import transaction compared with 75 minutes in 2011. Bank Mandiri received the following international awards for this achievement; The Best indonesian Trade Bank Award 2012 from Trade Finance Magazine, and indonesia’s Best Trade Finance House from cT Magazine, Hong Kong. eforts in providing best service to customers are being continuously enhanced so as to fulill or even exceed the customers’ expectations. As the result, Bank Mandiri successfully maintained its position for 5 ive consecutive years, since 2007, as The Best Bank service excellence cooperation of Marketing Research indonesia-MRi with infobank Magazine. Moreover, the commitment to maintain service excellence quality was appreciated with award of The Most consistent Bank in service excellence for 3 three consecutive years. Through this achievement, Bank Mandiri received a golden Trophy for Banking service excellence and attained a certiication as “the living service legend”. 2013 Strategy and Work Plan The Technology operations Directorate supports Bank Mandiri’s vision and mission in order to meet the businesses needs in 2013. This strategy will be advanced through the transformation of technology, operations and service to contribute by enhancing utility based processing, eiciency, and by economies of scale. The iT transformation is implemented in accordance with isP 2011-2014, prioritized to fulill customer needs to increase transaction volumes, to meet required regulatory, and internal business process improvement through 4 main strategies: 1. To implement iT solutions through infrastructure with capacity enhancement programs for system availability and to support growth in business needs. 2. To implement infrastructure and applications to support e-channel development by service standard reinements to customers at all contact points. suPPoRTing uniTs RevieW TECHNOLOGY OPERATIONS