Wholesale Transaction CORPORATE GOVERNANCE

PT Bank Mandiri Persero Tbk. In addition, we also focused on establishing branch oices in areas with a high concentration of low cost savings deposits. We developed e-channels with sustainable internet banking features to increase business penetration and catered to small and medium-sized enterprises. Anticipating the increasing competition in e-channel technology, we are also developing mobile banking and internet banking technologies on one platform. This also takes into account the consumption trends of customers to use mobile banking; especially looking into the needs of our highly mobile business customers. implementing account Planning Program In 2012, we started to develop an account plan initiative that enables an anchor team to track performance starting from deal process up to services for our 100 top anchor clients in the Corporate, Commercial, and Institutional Banking segments. In developing the account plan, we are positioning our Relationship Managers RM as leaders who understand the business potential of anchor clients. They are assisted by Sales Specialist Units and Product Specialists to meet client’s demands on transaction banking products and the cross selling of products in retail inancing, such as; payroll loans, supply chain inancing and micro lending. The Head of Branch Oices provided supportive services and ield implementation. The success of this account plan development and implementation initiative resulted in the increase of fee-based income and low cost funds. Maintaining service quality Bank Mandiri was rewarded as The Best Bank Service Excellence in 2011 by Marketing Research Indonesia Infobank Magazine. This is the ifth year in a row that Bank Mandiri has received the award since 2007. Bank Mandiri also received acknowledgement as The Most Consistent Bank in Service Excellence, three consecutive times. These acclaims are a result from Bank Mandiri’s commitment to providing products and services with proactive timely solutions, reliable, friendly convenient service with a consistent etiquette adhering to the spirit of service. To crown these achievements, Bank Mandiri received the Golden Trophy for Banking Service Excellence and the title of “The Living Service Legend”. Consistency in implementing corporate governance Another important achievement for Bank Mandiri is attaining for 6 consecutive years from 2007 to 2012 the title of “The Most Trusted Indonesian Company in Good Corporate Governance.” Growing as a Financial Group To enhance our values as growing as a group with our subsidiaries, in 2012 Bank Mandiri developed strategic guidelines and directions for each subsidiary. These guidelines would assist each subsidiary to play their part in developing their own businesses while synergizing Bank Mandiri’s targets and vision. In 2012 our subsidiaries net proit contributions amounted to Rp2.1 trillion or 13.4 of Bank Mandiri’s net proit. Leveraging operational scale for eiciency To optimize business growth Bank Mandiri in 2012 streamlined cost management plans to better cope with increasing investment needs along with operational costs coupled with the rise in business volume and the trends in price increases. Various cost management initiatives were