Retail Financing CORPORATE GOVERNANCE
PT Bank Mandiri Persero Tbk.
In addition, we also focused on establishing branch oices in areas
with a high concentration of low cost savings deposits. We developed
e-channels with sustainable internet banking features to increase business
penetration and catered to small and medium-sized enterprises.
Anticipating the increasing competition in e-channel
technology, we are also developing mobile banking and internet banking
technologies on one platform. This also takes into account the
consumption trends of customers to use mobile banking; especially
looking into the needs of our highly mobile business customers.
implementing account Planning Program
In 2012, we started to develop an account plan initiative that enables
an anchor team to track performance starting from deal process up to
services for our 100 top anchor clients in the Corporate, Commercial,
and Institutional Banking segments. In developing the account plan, we
are positioning our Relationship Managers RM as leaders who
understand the business potential of anchor clients. They are assisted
by Sales Specialist Units and Product Specialists to meet client’s demands
on transaction banking products and the cross selling of products in
retail inancing, such as; payroll loans, supply chain inancing and micro
lending. The Head of Branch Oices provided supportive services and
ield implementation. The success of this account plan development and
implementation initiative resulted in the increase of fee-based income and
low cost funds.
Maintaining service quality
Bank Mandiri was rewarded as The Best Bank Service Excellence
in 2011 by Marketing Research Indonesia Infobank Magazine.
This is the ifth year in a row that Bank Mandiri has received the
award since 2007. Bank Mandiri also received acknowledgement as The
Most Consistent Bank in Service Excellence, three consecutive times.
These acclaims are a result from Bank Mandiri’s commitment to
providing products and services with proactive timely solutions, reliable,
friendly convenient service with a consistent etiquette adhering to
the spirit of service. To crown these achievements, Bank Mandiri received
the Golden Trophy for Banking Service Excellence and the title of
“The Living Service Legend”.
Consistency in implementing corporate governance
Another important achievement for Bank Mandiri is attaining for
6 consecutive years from 2007 to 2012 the title of “The Most Trusted
Indonesian Company in Good Corporate Governance.”
Growing as a Financial Group
To enhance our values as growing as a group with our subsidiaries,
in 2012 Bank Mandiri developed strategic guidelines and directions
for each subsidiary. These guidelines would assist each subsidiary to
play their part in developing their own businesses while synergizing
Bank Mandiri’s targets and vision. In 2012 our subsidiaries net proit
contributions amounted to Rp2.1 trillion or 13.4 of Bank Mandiri’s net
proit.
Leveraging operational scale for eiciency
To optimize business growth Bank Mandiri in 2012 streamlined cost
management plans to better cope with increasing investment needs
along with operational costs coupled with the rise in business volume and
the trends in price increases. Various cost management initiatives were
PT Bank Mandiri Persero Tbk.
implemented including overhead cost management, centralization
and optimization of infrastructure, re-engineering and automation
of transaction process, perfecting e-auction and other initiatives. By
implementing these functions Bank Mandiri aplies a more routine cost
management,, sustainable and in line with the Bank’s culture.
These improvements succeeded in achieving a cost eiciency ratio of
45.5 in 2012.
INDONESIA’S ECONOMIC AND BANKING CONDITIONS IN 2012
The Indonesian economy proved resilient in spite of the global
uncertainties and the downward trends in Europe, the United States and other
regions. Indonesia recorded 6.2 GDP growth and maintained the level of
inlation at a safe 4.3 the 2012 State Budget assumption was 6.8. Financial
indicators at year end 2012 were strong and the central Bank of Indonesia
maintained its policy rate at 5.8, while the rupiah remained stable at around
Rp9,670 against the US dollar. Within this environment of macro-
economic stability the banking environment showed good
performance. Banking credit grew 23 and deposits increased by 15.8, on an
annualized basis. The nation’s banking system key indicators relected stability
and strong support for the national economy with the CAR ratio reaching
17.43, net interest margin 5.49, NPL gross 2.1 and LDR 83.58.
CHALLENGES IN THE SECOND HALF OF THE TRANSFORMATION PROCESS IN
2010-2014
After overcoming the many challenges and achieving targets set in the irst
half of the 2010 – 2014 goals, we view the second half with some caution.
Banking competition is predicted to intensify. Stronger and aggressive
competitors with strong infrastructure, comprehensive products features and
professional human resources will be evident. To achieve our targets and set
milestones our strategy to increase customer base and gain market share,
will be to intensify and extend our thrusts in three vital business areas;
wholesale banking, retail deposits, and payment retail inancing.
Bank Mandiri has already established irm support of platforms and business
infrastructure with a reliable wholesale and retail distribution network along
with proicient human resources. As a result, the Bank remains optimistic that
we will accelerate business growth and increase proitability to support our
vision in becoming one of the Top 5 ASEAN Banks by the year 2014 and one
of the Top 3 by 2020.
Bank Mandiri is already showing strong progress that is on track in executing
the strategies developed for the 2010 – 2014 Corporate Plan. In line
with our promise to stakeholders, our performance has not only improved
inancial and business growth but also moved forward in service quality,
market capitalization and our position from a regional banking perspective,
risk management, implementation of corporate culture, infrastructure and
human resources. In 2013 Bank Mandiri will focus on six main priorities to
reach the remaining targets by 2014 as dictated by the Corporate Plan. These
are:
REPORT OF THE BOARD OF DIRECTORS
PT Bank Mandiri Persero Tbk.
1. Penetration of the Institutional Banking Segment
To improve the Wholesale Transaction Business attention will be given to
generate cheap funds and optimize fee based income by leveraging
Bank Mandiri’s edge in the wholesale area particularly with government
institutions and State Owned Enterprises BUMN.
2. Continuing Account Plan Program Implementation
With closer cooperation and coordination with SBU’s we will
intensify our strategy of seeking potential customer business
through a disciplined approach in pipeline management and customer
acquisition strategy. Relationship Managers RM Product knowledge
and rapport with the product owner will be broadened so that the
customer will receive end-to-end explanations.
3. Strengthening retail payment business
Our Retail Payment Business incremental growth and customer
acquisition strategy is to focus on ATM, EDC and Mandiri Internet
Banking. To optimize these features we will cooperate with
third parties, such as convenience stores for operational ATMs and
optimization of their performance by developing payment services.
We are conducting EDC marketing programs to increase their usage
which will include merchants that are already cooperating with Bank
Mandiri.
4. Strengthening retail inancing business to achieve 36
composition target In line with our Corporate Plan,
we are working on increasing our retail inancing business to
become 36 of total loans. For the Business Banking and Micro
Banking segments we are currently improving the sales organization
and business process. To improve the Consumer Finance Business
we will concentrate on credit card activation, sales volumes
and revolving rates for credit card products.
5. Strengthening risk management to achieve “NPL Go For 1” and “zero
fraud” Risk Management will be
strengthened to achieve “NPL Go For 1” and “Zero Fraud”. This will be
achieved by stricter monitoring of debtors who have successfully
upgrades, maintain credit quality, increase collection and recovery rates.
Through these steps we hope to bring NPL’s to less than 1 by 2014.
6. Improvement of subsidiaries businesses non organic initiative
To achieve our 2014 vision as the most admired and progressive
inancial group, Bank Mandiri will need optimum contribution and
support from our subsidiaries. We will work closely with our subsidiaries
to cooperate in business, services and corporate governance. In 2012,
we already set in motion a strategy for each subsidiary Saturn project
so that Bank Mandiri’s targets and vision for 2012 could be met and
sustained. This has encouragingly seen more cooperation, coordination
and synergy between subsidiaries and a development of an integrated
business pattern between Bank Mandiri and its subsidiaries.
PT Bank Mandiri Persero Tbk.
COMMITMENT TO CONTINUED SUSTAINABLE GROWTH
The Transformation Process Program stage two remains ongoing since
2010 and has reaped substantial results as evidenced by Bank Mandiri’s
performance. We are grateful to our stakeholders for their strong and active
support in helping us move ahead. Our commitment is to continue to maintain
a sustainable level of growth and optimize value to stakeholders.
This commitment will be met by improving the quality of our human
resources, ofering excellence in service quality, proicient corporate
governance, improving risk management, adept cost management
and maintaining a passionate work culture. We believe that through this
ZULKIFLI ZAINI President Director
route we will achieve our vision to become Indonesia’s Most Admired and
Progressive Financial Institution.
We say thank you to all our stakeholders and customers for the trust and
support that has made Bank Mandiri’s achievements possible. We believe that
with their continuing goodwill we will be able to sustain our pattern of growth
and aspire for greater achievements. We thank and express our sincere
appreciation to all members of the Board of Commissioners with whose
guidance has brought us closer to fulilling our vision.
Undoubtly in 2013 as we enter the second half of our planned
Transformation Process the Bank will be faced with challenges. While we will
see increasing business competition, we work hard by knowing that we
have conidence and support from our stakeholders and customers. Bank
Mandiri is conident of our improving performance, excellence in customer
service and fulilling our commitment to our stakeholders and obligations to our
country.
Together we can make Bank Mandiri today better than yesterday and better
tomorrow than today
REPORT OF THE BOARD OF DIRECTORS
PT Bank Mandiri Persero Tbk.
DIRECTORS AND EvP COORDINATORS
1 President Director Zulkili Zaini
2 Deputy President Director Riswinandi
3 Director of Institutional Banking Abdul Rachman
4 Director of Risk Management Sentot A. Sentausa
5 Director of Micro Retail Banking Budi G. Sadikin
11 Director of Treasury, Financial Institutions
Special Assets Management Royke Tumilaar
12 EvP Coordinator of Internal Audit Riyani T. Bondan
13 EvP Coordinator of Consumer Finance Mansyur S. Nasution
1 8
12 2
11 13
9 7
5 4
3 6
10 14
14 EvP Coordinator of Change Management Oice Ventje Rahardjo
6 Director of Compliance and Human Capital Ogi Prastomiyono
7 Chief Financial Oicer and Director of Finance Strategy Pahala N. Mansury
8 Director of Corporate Banking Fransisca N. Mok
9 Director of Commercial Business Banking Sunarso
10 Director of Technology Operations Kresno Sediarsi
STATEMENT OF THE BOARD OF COMMISSIONERS
STATEMENT OF THE BOARD OF DIRECTORS
Statement of the Board of Commissioners regarding responsibility of 2012 Annual Report PT Bank Mandiri Persero Tbk.
we, by aixing the below signatures stated that all information in this 2012 annual report of PT Bank Mandiri Persero Tbk. has been contained completely and hereby fully responsible of the validity
for its contents. This statement has truthfully made.
Jakarta, February 25, 2013 Statement of the Board of Directors regarding responsibility of 2012 Annual Report
PT Bank Mandiri Persero Tbk. we, by aixing the below signatures stated that all information in this 2012 annual report of
PT Bank Mandiri Persero Tbk. has been contained completely and hereby fully responsible of the validity for its contents. This statement has truthfully made.
Jakarta, February 25, 2013
Muchayat Deputy President Commissioner
Wahyu Hidayat
Commissioner Cahyana
Ahmadjayadi Commissioner
Pahala N. Mansury Director Finance Strategy and
Chief Financial Oficer Fransisca N. Mok
Director Corporate Banking Ogi Prastomiyono
Director Compliance and Human Capital
Kresno Sediarsi Director Technology
Operations Royke Tumilaar
Director Treasury, Financial Institutions Special Assets
Management Sunarso
Director Commercial Business Banking
Budi G. Sadikin Director Micro Retail Banking
Abdul Rachman Director Institutional Banking
Sentot A. Sentausa Director Risk Management
Krisna Wijaya
Independent Commissioner Gunarni
Soeworo Independent Commissioner
Pradjoto Independent Commissioner
PT Bank Mandiri Persero Tbk.
Riswinandi Deputy President Director
Zulkili Zaini President Director
Edwin Gerungan President Commissioner and Independent Commissioner
PT Bank Mandiri Persero Tbk.
PT Bank Mandiri Persero Tbk.
The merging of four of Indonesia’s pioneer banks to one big bank, Bank Mandiri, has established a signiicant force that
delivers a meaningful contribution to the economic growth and prosperity of our society.
COMPANY PROFILE
PT Bank Mandiri Persero Tbk.
PT Bank Mandiri Persero Tbk.
BANK MANDIRI PROFILE
Company Name PT Bank Mandiri Persero Tbk.
Ownership Government of Indonesia 60
Public 40 Date of Establishment
2 October 1998 Legal Basis of
Establishment Deed No. 10 Dated 2 October 1998 excecuted before Notary
Sutjipto, SH Authorized Capital
Rp16,000,000,000,000 Issued and Paid Up Capital
Rp11,666,666,666,500 Stock Exchange Listing
The Company’s shares were listed on the Jakarta Stock Exchange and Surabaya Stock Exchange on July 14th, 2003
PT Bank Mandiri Persero Tbk.
Head Oice Plaza Mandiri
Jl. Jendral Gatot Subroto Kav. 36-38 Jakarta 12190, Indonesia
Telephone : 62 21 526 5045 Facsimile : 62 21 527 4477, 527 5577
Call Center : 62 21 5299 7777, 14000 SWIFT code : BMRIIDJA
Website www.bankmandiri.co.id
Nature of Business As stipulated in our Articles of Association, our primary
operations are in the banking inudstry and in accordance with the provisions of regulated legislation.
Bank Mandiri conducts the following business activities : a. Collecting funds from the public in the form of deposits
including demand deposits, time deposits, certiicate of deposits, savings andor other equivalents;
b. Providing credits; c. Issuing promissory notes;
d. Purchasing selling and ofering guarantees on own risk as well as for the beneit of and under the instruction of the
customers; e. Other business activities as mandated by the Company’s
Articles of Association Information regarding Products and Services are available on
page 393.
PT Bank Mandiri Persero Tbk.
Board of Commissioners Audit Committee
Monitoring Risk GCG Committee Remuneration Nomination Committee
Deputy President Director Riswinandi
Institutional Banking Abdul Rachman
Institutional Banking I
Jiantok Hardjiman Corp. Banking I
Bambang Setyogroho
Jkt Comm. Sales Winarsih Budiriani
Distribution Network I Heri Gunardi
Distribution Network II Agus Fuad
Consumer Card Handayani
Consumer Loans Sarastri Baskoro
Mandiri Tunas Finance Ignatius Susatyo
Wijoyo Mandiri
AXA General Insurance Eduardus P. Supit
Mass Banking Riza Zulkili
Electronic Banking Rico Usthavia Frans
Micro Network Development
Agus Haryoto Widodo Micro Business
Development Tardi
Wealth Management Inkawan D. Jusi
AXA Mandiri Jon Sandham
Bank Sinar Harapan Bali
I Wayan Sukarta Mandiri International
Remittance Agus Retmono
Mandiri Manajemen Investasi
Muhammad Hanif Bank Mandiri Dili,
Timor Leste M. Jani
Reg. Comm. Sales I Aquarius Rudianto
Reg. Comm. Sales II Santoso Budi Riyanto
Business Banking I Riduan
Business Banking II Hermawan
Wholesale Transaction Banking Solutions
Andrianto Wahyu Adi Bank Syariah Mandiri
Yuslam Fauzi Corp. Banking II
Didiek Hartantyo Corp. Banking III
Kartini Sally Corp. Banking
Agro Based Rajon Yahya
Corp. Transaction Banking Sales
Rahma Novianti Hardi Mandiri Sekuritas
Inv. Banking Abiprayadi Riyanto
Bank Mandiri Europe, Ltd.
Iman Nugroho Soeko Bank Mandiri
Hong Kong Dikdik Yustandi
Bank Mandiri Singapore
Philip Koh
Bank Mandiri Shanghai
Loke Poh Lam Syndication,
Oil Gas Alexandra Wiyoso
Institutional Banking II
Budi J. Siahaan Pension Fund
Financial Institution Evi Yuteva
Corporate Banking Fransisca N. Mok
Commercial Business Banking
Sunarso Micro Retail
Banking Budi G. Sadikin
Consumer Finance Mansyur S.
Nasution
Risk And Capital Committee Information Technology Committee
Human Capital Policy Committee
ORGANIZATION STRUCTURE
PT Bank Mandiri Persero Tbk.
President Director Zulkili Zaini
Compliance Himawan