Study on Development of Slope Stabilization Design and Management

Western I ndonesia National Roads I mprovement Project 6 - 7 The activities progress of the Third Party Monitoring TPM from January 2013 until January 2017, as shown in Appendix H2. 6.3.4 Complaint Handling System CHS The Community Development Officer with collaboration with MIS Specialist has developed a software application of Complaint Handling System CHS in integrated to website of WINRIP http:www.winrip-ibrd.com. In the implementation of Complaint Handling System CHS essentially there are four main components as follows:  Data Entry.  Complaint Registration.  Complaint Assessment.  Field Clarification and Analysis.  Problem Solving and taking the Decision The final draft of Complaint Handling System the framework of the complaint procedures on the web site of WINRIP and provided ACAP inputting data in the web site has ready to be operated. However these applications still continuously to be refined by considering input from various parties. The CHS team has been monitored and noted the public complaints via website of Sytem Informasi Pemantauan Proyek SiPP Project Monitoring Information System and WINRIP website. On January 30, 2017 Complaint Unit has received one complaint from someone named Buyung Fajri from Non-Government Organization JEJAK . It is complained of is that, the contract value is not listed on the information board and workers of heavy equipment Operators are not using personal safety K3 i.e helmet. The Complaints Handling Mechanism System CHS Activities is shown in Appendix H3. 6.3.5. Public Disclosures Publication Publication and disclosure is an attempt to increase transparency of information to the public, so the public can easily to access information about the project WINRIP. Some components of publication and disclosures are as follows: a announcing the information about the project through dissemination activities and provision the leaflets, b installation of the project information boards, c the provision of space project information booth, d providing important information that can only be accessed by public with submitted an officially applications to the authorities, and e the provision of information in the website which can be accessed via the internet. The Community Development Team has sent the CRO s activities and Third Party Monitoring TPM activities and has been up load to the website of WINRIP.  All data and report documents of the Community Development activities on Community Representative Observers CROs for 19 packages 01, 02, 03, 04, 05, 06, 07, 08, 10, 11, 12, 13, 14, 15, 16, 17, 19, 20 and 21 has been uploaded on the website of WINRIP.