Western I ndonesia National Roads I mprovement Project 6 - 6
Development Officer has a major role in monitoring performance and assists PMU in the set-up and follow-through of the Complaints Handling Unit CHU for the ACAP related incidents
o Enhanced Disclosure Provisions and Transparency, Ministry of Public Work MPW have been
provided necessary information in the Project Implementation Plan PIP, Project Management Manual PMM on their website, and in the bidding documents, such as contract point for
complaint mail and e-mail address, phone, fax, text message. The contact will also include the Bank s Fraud and Corruption Hotlines. MPW will hold Annual Accountability Meetings to
enhance accountability and project information sharing with civil society. The PMM will provide guidelines on disclosure of information related to the project. MPW official website will display
critical information on WINRIP to enhance both internal and external monitoring of the project
6.3.2 Community Representative Observers CRO
The Anti-Corruption Action Plan ACAP activity on Community Representative Observers CROs aspect as is follow:
o The selection and establishment of CROs for all 18 packages was finish on November 2015. One
package, that package 10 Simpang Empat - Air Balam is considered failed auction. o
The activity of CROs was finish on September 2016 by the announcement of last bidding of package 16 Seblat
Ipuh in Begkulu Province The activities progress of Community Representative Observers CROs from January 2013 until
January 2017, as shown in Appendix H1. 6.3.3 Third Party Monitoring TPM
The Third Party Monitoring TPM activity during January 2017 was relatively has minor activity, because more focus on prepare the updating of Project Management Manual for Revision 2.
The activity during January 2017 as follows: o
On January 16, 2017 Community Delopment facilitating of TPM Package 11 Bantal - Mukomuko and package 04 Ipuh - Bantal meeting with the Management of PT. Peretjana
Djaja on reimbursement of monitoring costs incurred by TPM. o
Check and review TPM Monitoring Report of package 06 Pasar Pedati - Kerkap phase II and III. o
Check and review TPM Monitoring Report of package 11 Bantal - Mukomuko phase III o
Program of TPM up to February, 2017:
The TPM Training for package 16 Seblat Ipuh in Bengkulu Province
The first monitoring field visit stage by TPM for package 17 Simpang Gn. Kemala Pg
. Tamapak in Bengkulu Province
Western I ndonesia National Roads I mprovement Project 6 - 7
The activities progress of the Third Party Monitoring TPM from January 2013 until January 2017, as
shown in Appendix H2. 6.3.4
Complaint Handling System CHS
The Community Development Officer with collaboration with MIS Specialist has developed a software application of Complaint Handling System CHS in integrated to website of WINRIP
http:www.winrip-ibrd.com. In the implementation of Complaint Handling System CHS essentially there are four main
components as follows:
Data Entry.
Complaint Registration.
Complaint Assessment.
Field Clarification and Analysis.
Problem Solving and taking the Decision The final draft of Complaint Handling System the framework of the complaint procedures on the
web site of WINRIP and provided ACAP inputting data in the web site has ready to be operated. However these applications still continuously to be refined by considering input from various parties.
The CHS team has been monitored and noted the public complaints via website of Sytem Informasi Pemantauan Proyek SiPP Project Monitoring Information System and WINRIP website.
On January 30, 2017 Complaint Unit has received one complaint from someone named Buyung Fajri from Non-Government Organization JEJAK . It is complained of is that, the contract value is not
listed on the information board and workers of heavy equipment Operators are not using personal safety K3 i.e helmet.
The Complaints Handling Mechanism System CHS Activities is shown in Appendix H3. 6.3.5. Public Disclosures Publication
Publication and disclosure is an attempt to increase transparency of information to the public, so the public can easily to access information about the project WINRIP. Some components of
publication and disclosures are as follows: a announcing the information about the project through dissemination activities and provision the leaflets, b installation of the project information boards,
c the provision of space project information booth, d providing important information that can only be accessed by public with submitted an officially applications to the authorities, and e the
provision of information in the website which can be accessed via the internet. The Community Development Team has sent the CRO s activities and Third Party Monitoring TPM
activities and has been up load to the website of WINRIP.
All data and report documents of the Community Development activities on Community Representative Observers CROs for 19 packages 01, 02, 03, 04, 05, 06, 07, 08, 10, 11, 12, 13,
14, 15, 16, 17, 19, 20 and 21 has been uploaded on the website of WINRIP.
