Pemodelan Class Diagram Pemodelan Sequence Diagram
customer register form
register form info register processor
Ticksys_customer
inputDataPegawai save
ifFail: displayAlertMessage save
ifSuccess: displayAlertMessage sendEmail
Gambar 4.12 Sequence Diagram Register Helpdesk ticketing system
customer login form
home login processor
ticksys_customer sys_user
sys_role
inputDataLogin getAuthenticator
getCustomerbyUsernamePassword getUserByUsernamePassword
getRole ifFail: displayAlertMessage
ifSuccess: DisplayAlertMessage
Gambar 4.13 Sequence Diagram Login Client Helpdesk Ticketing System
frontdesk login form
home login processor
ticksys_customer sys_user
sys_role
inputDataLogin getAuthenticator
getCustomerbyUsernamePassword getUserByUsernamePassword
getRole ifFail: displayAlertMessage
ifSuccess: DisplayAlertMessage
Gambar 4.14 Sequence Diagram Login Frontdesk Helpdesk ticketingSystem
teknisi login form
home login processor
ticksys_customer sys_user
sys_role
inputDataLogin getAuthenticator
getCustomerbyUsernamePassword getUserByUsernamePassword
getRole ifFail: displayAlertMessage
ifSuccess: DisplayAlertMessage
Gambar 4.15 Sequence Diagram Login Teknisi Helpdesk ticketingSystem
manager login form
home login processor
ticksys_customer sys_user
sys_role
inputDataLogin getAuthenticator
getCustomerbyUsernamePassword getUserByUsernamePassword
getRole ifFail: displayAlertMessage
ifSuccess: DisplayAlertMessage
Gambar 4.16 Sequence Diagram Login manager Helpdesk system
customer inputTicketForm
list ticket input ticket processor
ticksys_ticket ticksys_message
ticksys_status inputDataTicket
save save
save save
ifFail: displayAlertMessage ifSuccess: DisplayAlertMessage
sendEmail
Gambar 4.17 Sequence Diagram Input Ticket Helpdesk ticketing system
customer list ticket
ticket info ticket processor
ticksys_ticket ticksys_message
ticksys_status
chooseParameter getTicketByParameter
getTicketByParameter getTicketMessage
getTicketStatus ifFail: displayAlertMessage
ifSuccess: DisplayAlertMessage getTicketResponse
ticksys_respone
Gambar 4.18 Sequence Diagram View Ticket Client Helpdesk TicketingSystem
frontdesk list ticket
ticket info ticket processor
ticksys_ticket ticksys_message
ticksys_status
chooseParameter getTicketByParameter
getTicketByParameter getTicketMessage
getTicketStatus ifFail: displayAlertMessage
ifSuccess: DisplayAlertMessage getTicketResponse
ticksys_respone
Gambar 4.19 Sequence Diagram View Ticket Frontdesk Helpdesk
TicketingSystem
teknisi list ticket
ticket info ticket processor
ticksys_ticket ticksys_message
ticksys_status
chooseParameter getTicketByParameter
getTicketByParameter getTicketMessage
getTicketStatus ifFail: displayAlertMessage
ifSuccess: DisplayAlertMessage getTicketResponse
ticksys_respone
Gambar 4.20 Sequence Diagram View Ticket Teknisi Helpdesk TicketingSystem
manager list ticket
ticket info ticket processor
ticksys_ticket ticksys_message
ticksys_status
chooseParameter getTicketByParameter
getTicketByParameter getTicketMessage
getTicketStatus ifFail: displayAlertMessage
ifSuccess: DisplayAlertMessage getTicketResponse
ticksys_respone
Gambar 4.21 Sequence Diagram View Ticket manager Helpdesk TicketingSystem
customer AssignedTicketForm
ticket processor ticksys_ticket
ticksys_customer
inputAssignedTicket save
save save
ifFail ifSuccess
sendEmail
Gambar 4.22 Sequence Diagram Assigned Ticket ClientHelpdesk Ticketing
System
Frontdesk AssignedTicketForm
ticket processor ticksys_ticket
ticksys_customer
inputAssignedTicket save
save save
ifFail ifSuccess
sendEmail
Gambar 4.23 Sequence Diagram Assigned Ticket Frontdesk Helpdesk Ticketing
System
Teknisi AssignedTicketForm
ticket processor ticksys_ticket
ticksys_customer
inputAssignedTicket save
save save
ifFail ifSuccess
sendEmail
Gambar 4.24 Sequence Diagram Assigned Ticket teknisi Helpdesk Ticketing
System
manager AssignedTicketForm
ticket processor ticksys_ticket
ticksys_customer
inputAssignedTicket save
save save
ifFail ifSuccess
sendEmail
Gambar 4.25 Sequence Diagram Assigned Ticket manager Helpdesk Ticketing
System
customer input solusi form
ticket processor ticksys_ticket
ticksys_status inputSolusi
save save
save sendEmail
ticksys_response
save ifSuccess
ifFail
Gambar 4.26 Sequence Diagram Input Solusi Client Helpdesk Ticketing System
Teknisi input solusi form
ticket processor ticksys_ticket
ticksys_status inputSolusi
save save
save sendEmail
ticksys_response
save ifSuccess
ifFail
Gambar 4.27 Sequence Diagram Input Solusi Teknisi Helpdesk Ticketing System
Manager input solusi form
ticket processor ticksys_ticket
ticksys_status
inputSolusi save
save save
sendEmail ticksys_response
save ifSuccess
ifFail
Gambar 4.28 Sequence Diagram Input solusi manager Helpdesk Ticketing
System
manager laporan
ticket_processor ticksys_ticket
inputParamater getReportByParameter
getReportByParameter displayReport
Gambar 4.29
Sequence Diagram Lihat Laporan Helpdesk Ticketing System