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Approval process of elected TPM Signing of TPM contracts and mobilization of TPM.
Until the end of February 2013, the Third Party Monitoring TPM has not yet been started.
The Works Plan for the Third Party Monitoring TPM is shown in Appendix F5. 6.4.4
Complaint Handling System CHS
The implementation of these activities will collaborate with MIS Specialistto develop the system to the WINRIP website. The web is being developing by MIS
Specialist. These activities will be done about the end of the year 2013 until the beginning of year 2014.
Establishment of Management of a Complaints Handling Mechanism System CHS which includes several components that needs to be prepared in
connection with the management of CHS as follows:
•
Formation of the Complaints Handling Unit CHU.
•
Preparation of Complaints Register and the complaints address.
•
Preparation of Complaint Handling Procedure.
•
The completion of the Initial investigation of a complaint Procedure, and the procedure for the investigation of Complaints, as well as the conclusion of
investigation.
•
The establishment of the Complaint Handling Commission Executing Agency.
•
Preparation of the device for Executing Agency.
•
The development of a code of conduct and actions for Implementing Institutions Implementing Agency Bidders, Suppliers, contractors and
Consultants.
Support the PMU in the Management and Monitoring of the implementation policy in handling public complaints
In the implementation of Complaint Handling System CHS essentially there are four main components as follows:
•
Data Entry.
•
Complaint Registration.
•
Complaint Assessment.
•
Field Investigation and Analysis.
•
Problem Solving and taking the Decision There was no activity for management of CHS until the end of February 2013.
6.5 Road Safety Audit
The Senior Road Safety Audit Engineer has not yet been mobilized. The activity for project road safety audit will be reported soon after his mobilization.
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6.6. Environmental and Social Impact Issues 6.6.1. LARAP Study Report for Package No.01 : Krui – Biha
The report was concurred by the World Bank on 4 January 2013. The draft Monitoring LARAP Report was being prepared the CTC.
6.6.2. LARAP Study Report for Package No.02 : Padang Sawah – Simpang
Empat The report was concurred by the World Bank on 13 January 2013. The draft
Monitoring LARAP Report was being prepared the CTC. On 5-7 February 2013, Environmental Specialist and Social Impact Specialist of the CTC accompanied
the Bank’s Social Expert and Environmental Specialist visiting the site to: i check compensation payment for the Project Affected People PAP, ii check the
LARAP implementation, and iii identify 3 three traditional markets developed by the Local Government along Package No.02 and 03. The Mission found that the
Local Government has paid the compensation to the PAPs, but there are still 36 PAPs for Package No.02 and 03 remained on process of payment. The local
Government will manage the three traditional markets along link of Package No.02 and 03. Another site visit to subproject Padang Sawah – Simpang Empat in West
Sumatra Province was conducted by Environmental Specialist and Social Impact Specialist on 21-25 February 2013 continuing the previous site to: i identify
amount of squatersPKL within the Right Of Way, ii conduct interviews with squatersPKL, and iii discuss with the Local Government, Land Commitee PPT,
Land Agency BPN and Satker PJN for necessary actions following the Bank’s request. It was concluded that the Local Government will resettle all squatersPKL
to another proper place which is located nearby the existing location.
6.6.3. LARAP Study Report for Package No.03 : Manggopoh – Padang Sawah
The report was concurred by the World Bank on 4 January 2013. The draft Monitoring LARAP Report was being prepared the CTC. As mentioned above, on
5-7 February 2013, Environmental Specialist and Social Impact Specialist of the CTC accompanied the Bank’s Social Expert and Environmental Specialist visiting
the site. Another site visit to subproject Manggopoh Padang Sawah in West Sumatra Province was conducted by Environmental Specialist and Social Impact
Specialist on 21-25 February 2013 continuing the previous site to: i identify amount of squatersPKL within the Right Of Way, ii conduct interviews with
squatersPKL, and iii discuss with the Local Government, Land Commitee PPT, Land Agency BPN and Satker PJN for necessary actions following the Bank’s
request. It was concluded that the Local Government will resettle all squatersPKL to another proper place which is located nearby the existing location.
6.6.4. LARAP Study Report for Package No.04 : Ipuh – Bantal
The report was concurred by the World Bank on 10 December 2012. The Monitoring LARAP Report was being prepared by the CTC. A site visit to
Subproject Ipuh – Bantal in Bengkulu Province is planned to be conducted by Environmental Specialist on next March 2013 to check the status of land to be
acquired, to estimate of land area which is affected by the project and to identify
