Complaints Handling Mechanism CHS

Western I ndonesia National Roads I mprovement Project 23 complainer; interview the contractor; etc. Findings will be used for analysis to formulate a conclusion, solution, next action and any further decision. • Problem Solving and taking the Decision. Complaints that have been investigated have to be studied, analyzed, discussed with various stakeholders, evaluated the problems and solved the problemslook for the solutions, and made the decisions and imposed the sanctions if necessary. All the decisions that have been taken are reported to the PMU and submitted to complainant and to all related parties. Furthermore PMU convey the decision and or sanctions to the Directorate General of Highways - Ministry of Public Works and to the World Bank.

4.7.5 Third Party Monitoring TPM

All WINRIP packages are designed to have external parties involved in conducting an independent assessment of the project throughout construction. Project information is accessible through the WINRIP website under construction, project information booth which is normally maintained in the PPKSatkerDinas office or, project announcement billboard at each site. ACAP requires a third party, from outside the project, to independently monitor the progress of construction work of each link and these personnel are provided by universities nearby each package. It was decided that the best method of recruitment for TPM was through the universities closest to each package and PMU mailed invitations asking them to express their interest in forming independent monitoring teams of Third Party Monitors. This concept is based on the fact that UniversitiesTechnical Faculties have the engineers available for recruitment and Universities could use this opportunity to be involved in public service. It is hoped that this concept will be more effective and more efficient in getting legitimate, competent, independent Third Party Monitoring TPM. The duties of a TPM included: a Report to the PPK for his intended package and obtain copies of all drawings and contract documentation. b Make at least three 3 separate visits to site, with each visit up to four 4 days long, and ascertain that the works are being carried out in compliance with the drawings and documentation. c Prepare and submit a report for the PMU following each visit with their last report post PHO.

4.8 Road Safety Audit

As stipulated in the TOR, the CTC shall conduct independent Road Safety Audits RSA for all sub-projects. This task is under responsibility of the Senior Road Safety Audit Engineer. The RSA for AWP-1 shall be conducted one time during construction. Western I ndonesia National Roads I mprovement Project 24 The RSA for AWP-2 and AWP-3 shall be conducted each one time during design and each one time during construction, and make sure that some initial RSA action have to be incorporated in the design for AWP-2 and 3. The purpose of the RSA is to identify the road safety weaknesses in design during the design and actual construction and make recommendations for realistic improvements which can be handled within the scope of the construction works of the project. The CTC shall compile all the road safety recommendations in the Road Safety Audit Reports which shall be part of the technical reports. The RSA report has to be disseminating in particular to the audited packages.