Hasil Pengujian Pertama KESIMPULAN, KETERBATASAN, DAN SARAN

A. Hasil Pengujian Pertama

LOKASI Case Processing Summary N Cases Valid 30 100,0 Excluded a ,0 Total 30 100,0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbachs Alpha Cronbachs Alpha Based on Standardized Items N of Items ,761 ,759 7 Item Statistics Mean Std. Deviation N soal1 3,47 ,973 30 soal4 3,23 ,935 30 soal7 3,47 ,973 30 soal8 3,20 ,961 30 soal13 3,47 ,973 30 soal25 3,20 ,961 30 soal26 3,47 ,973 30 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Squared Multiple Correlation Cronbachs Alpha if Item Deleted soal1 20,03 12,930 ,695 ,799 ,684 soal4 20,27 15,995 ,250 ,113 ,777 soal7 20,03 13,206 ,649 ,786 ,694 soal8 20,30 15,941 ,244 ,573 ,779 soal13 20,03 14,723 ,411 ,661 ,746 soal25 20,30 15,114 ,362 ,632 ,756 soal26 20,03 12,309 ,803 ,816 ,658 Scale Statistics Mean Variance Std. Deviation N of Items 23,50 18,741 4,329 7 Pelayanan Case Processing Summary N Cases Valid 30 100,0 Excluded a ,0 Total 30 100,0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbachs Alpha Cronbachs Alpha Based on Standardized Items N of Items ,805 ,808 9 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Squared Multiple Correlation Cronbachs Alpha if Item Deleted soal3 28,67 17,747 ,384 ,438 ,800 soal5 28,33 17,471 ,611 ,543 ,777 soal6 29,03 14,930 ,599 ,499 ,773 soal9 27,93 18,133 ,486 ,680 ,789 soal16 28,40 15,559 ,660 ,696 ,762 soal20 28,30 16,907 ,486 ,726 ,787 soal21 28,23 16,668 ,616 ,532 ,771 soal23 28,13 19,292 ,193 ,351 ,819 soal29 28,17 16,695 ,509 ,422 ,784 Scale Statistics Mean Variance Std. Deviation N of Items 31,90 21,059 4,589 9 Penyediaan Fasilitas Case Processing Summary N Cases Valid 30 100,0 Excluded a ,0 Total 30 100,0 a. Listwise deletion based on all variables in the procedure. Item Statistics Mean Std. Deviation N soal3 3,23 ,817 30 soal5 3,57 ,626 30 soal6 2,87 1,074 30 soal9 3,97 ,615 30 soal16 3,50 ,900 30 soal20 3,60 ,855 30 soal21 3,67 ,758 30 soal23 3,77 ,728 30 soal29 3,73 ,868 30 Reliability Statistics Cronbachs Alpha Cronbachs Alpha Based on Standardized Items N of Items ,714 ,721 8 Item Statistics Mean Std. Deviation N soal11 3,70 ,837 30 soal12 3,70 ,837 30 soal14 3,70 ,837 30 soal17 3,53 ,860 30 soal18 3,70 ,837 30 soal19 3,03 ,850 30 soal24 3,43 ,971 30 soal28 3,03 ,850 30 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Squared Multiple Correlation Cronbachs Alpha if Item Deleted soal11 24,13 12,395 ,459 ,358 ,674 soal12 24,13 12,120 ,511 ,544 ,663 soal14 24,13 12,671 ,408 ,644 ,685 soal17 24,30 12,286 ,460 ,568 ,674 soal18 24,13 12,395 ,459 ,402 ,674 soal19 24,80 12,786 ,377 ,440 ,692 soal24 24,40 13,766 ,151 ,437 ,744 soal28 24,80 12,303 ,465 ,509 ,673 Scale Statistics Mean Variance Std. Deviation N of Items 27,83 15,799 3,975 8 LOYALITAS Case Processing Summary N Cases Valid 30 100,0 Excluded a ,0 Total 30 100,0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbachs Alpha Cronbachs Alpha Based on Standardized Items N of Items ,721 ,741 5 Item Statistics Mean Std. Deviation N soal2 2,50 1,106 30 soal10 3,27 ,868 30 soal15 3,37 ,928 30 soal22 3,70 ,837 30 soal27 3,53 ,730 30 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Squared Multiple Correlation Cronbachs Alpha if Item Deleted soal2 13,87 6,326 ,372 ,293 ,733 soal10 13,10 6,507 ,532 ,367 ,653 soal15 13,00 6,690 ,431 ,255 ,693 soal22 12,67 6,644 ,528 ,630 ,657 soal27 12,83 6,764 ,611 ,681 ,636 Scale Statistics Mean Variance Std. Deviation N of Items 16,37 9,620 3,102 5

B. Hasil Pengujian Kedua