5.1.6.2. Antar Dimensi KPI Level 2
Matriks perbandingan berpasangan dimensi KPI atau level 2yang ditinjau dari kelima perspektif yaitu plan, source, make, deliver dan returnadalah sebagai
berikut: 1.
Alternatif Terhadap Perspektif Plan Matriks perbandingannya dapat dilihat pada Tabel 5.5.
Tabel 5.5 Matriks Perbandingan Berpasangan Setiap Dimensi pada Perspektif Plan
Responden 1
Reliability Responsiveness Reliability
1 3
Responsiveness 13
1
Responden 2
Reliability Responsiveness Reliability
1 2
Responsiveness ½
1
Responden 3
Reliability Responsiveness Reliability
1 4
Responsiveness ¼
1
Responden 4
Reliability Responsiveness Reliability
1 2
Responsiveness ½
1
2. Alternatif Terhadap PerspektifSource
Matriks perbandingannya dapat dilihat pada Tabel 5.6.
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Tabel 5.6 Matriks Perbandingan Berpasangan Setiap Dimensi pada Perspektif Source
Responden 1
Reliability Responsiveness Flexibility
Reliability 1
15 2
Responsiveness 5
1 12
Flexibility ½
2 1
`Responden 2
Reliability Responsiveness Flexibility
Reliability 1
5 3
Responsiveness 15
1 3
Flexibility 13
13 1
Responden 3
Reliability Responsiveness Flexibility
Reliability 1
3 4
Responsiveness 13
1 2
Flexibility 14
12 1
Responden 4
Reliability Responsiveness Flexibility
Reliability 1
3 14
Responsiveness 13
1 12
Flexibility 4
2 1
3. Alternatif Terhadap Perspektif Make
Matriks perbandingannya dapat dilihat pada Tabel 5.7.
Tabel 5.7 Matriks Perbandingan Berpasangan Setiap Dimensi pada Perspektif Make
Responden 1
Reliability Responsiveness Reliability
1 12
Responsiveness 2
1
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Tabel 5.7 Matriks Perbandingan Berpasangan Setiap Dimensi pada Perspektif MakeLanjutan
Responden 2
Reliability Responsiveness Reliability
1 5
Responsiveness 15
1
Responden 3
Reliability Responsiveness Reliability
1 2
Responsiveness ½
1
Responden 4
Reliability Responsiveness Reliability
1 12
Responsiveness 2
1
4. Alternatif Terhadap Perspektif Deliver
Matriks perbandingannya dapat dilihat pada Tabel 5.8.
Tabel 5.8 Matriks Perbandingan Berpasangan Setiap Dimensi pada Perspektif Deliver
Responden 1
Reliability Responsiveness Flexibility
Reliability 1
15 13
Responsiveness 5
1 2
Flexibility 3
12 1
Responden 2
Reliability Responsiveness Flexibility
Reliability 1
3 4
Responsiveness 13
1 13
Flexibility 14
3 1
Responden 3
Reliability Responsiveness Flexibility
Reliability 1
2 4
Responsiveness 12
1 2
Flexibility 14
12 1
Universitas Sumatera Utara
Tabel 5.8 Matriks Perbandingan Berpasangan Setiap Dimensi pada Perspektif DeliverLanjutan
Responden 4
Reliability Responsiveness Flexibility
Reliability 1
3 14
Responsiveness 13
1 13
Flexibility 4
3 1
5. Alternatif Terhadap Perspektif Return Matriks perbandingannya dapat dilihat pada Tabel 5.9.
Tabel 5.9 Matriks Perbandingan Berpasangan Setiap Dimensi pada Perspektif Return
Responden 1
Reliability Responsiveness Reliability
1 14
Responsiveness 4
1
Responden 2
Reliability Responsiveness Reliability
1 3
Responsiveness 13
1
Responden 3
Reliability Responsiveness Reliability
1 3
Responsiveness 13
1
Responden 4
Reliability Responsiveness Reliability
1 4
Responsiveness ¼
1
5.1.6.3. Antar KPI Level 3