Antar Dimensi KPI Level 2

5.1.6.2. Antar Dimensi KPI Level 2

Matriks perbandingan berpasangan dimensi KPI atau level 2yang ditinjau dari kelima perspektif yaitu plan, source, make, deliver dan returnadalah sebagai berikut: 1. Alternatif Terhadap Perspektif Plan Matriks perbandingannya dapat dilihat pada Tabel 5.5. Tabel 5.5 Matriks Perbandingan Berpasangan Setiap Dimensi pada Perspektif Plan Responden 1 Reliability Responsiveness Reliability 1 3 Responsiveness 13 1 Responden 2 Reliability Responsiveness Reliability 1 2 Responsiveness ½ 1 Responden 3 Reliability Responsiveness Reliability 1 4 Responsiveness ¼ 1 Responden 4 Reliability Responsiveness Reliability 1 2 Responsiveness ½ 1 2. Alternatif Terhadap PerspektifSource Matriks perbandingannya dapat dilihat pada Tabel 5.6. Universitas Sumatera Utara Tabel 5.6 Matriks Perbandingan Berpasangan Setiap Dimensi pada Perspektif Source Responden 1 Reliability Responsiveness Flexibility Reliability 1 15 2 Responsiveness 5 1 12 Flexibility ½ 2 1 `Responden 2 Reliability Responsiveness Flexibility Reliability 1 5 3 Responsiveness 15 1 3 Flexibility 13 13 1 Responden 3 Reliability Responsiveness Flexibility Reliability 1 3 4 Responsiveness 13 1 2 Flexibility 14 12 1 Responden 4 Reliability Responsiveness Flexibility Reliability 1 3 14 Responsiveness 13 1 12 Flexibility 4 2 1 3. Alternatif Terhadap Perspektif Make Matriks perbandingannya dapat dilihat pada Tabel 5.7. Tabel 5.7 Matriks Perbandingan Berpasangan Setiap Dimensi pada Perspektif Make Responden 1 Reliability Responsiveness Reliability 1 12 Responsiveness 2 1 Universitas Sumatera Utara Tabel 5.7 Matriks Perbandingan Berpasangan Setiap Dimensi pada Perspektif MakeLanjutan Responden 2 Reliability Responsiveness Reliability 1 5 Responsiveness 15 1 Responden 3 Reliability Responsiveness Reliability 1 2 Responsiveness ½ 1 Responden 4 Reliability Responsiveness Reliability 1 12 Responsiveness 2 1 4. Alternatif Terhadap Perspektif Deliver Matriks perbandingannya dapat dilihat pada Tabel 5.8. Tabel 5.8 Matriks Perbandingan Berpasangan Setiap Dimensi pada Perspektif Deliver Responden 1 Reliability Responsiveness Flexibility Reliability 1 15 13 Responsiveness 5 1 2 Flexibility 3 12 1 Responden 2 Reliability Responsiveness Flexibility Reliability 1 3 4 Responsiveness 13 1 13 Flexibility 14 3 1 Responden 3 Reliability Responsiveness Flexibility Reliability 1 2 4 Responsiveness 12 1 2 Flexibility 14 12 1 Universitas Sumatera Utara Tabel 5.8 Matriks Perbandingan Berpasangan Setiap Dimensi pada Perspektif DeliverLanjutan Responden 4 Reliability Responsiveness Flexibility Reliability 1 3 14 Responsiveness 13 1 13 Flexibility 4 3 1 5. Alternatif Terhadap Perspektif Return Matriks perbandingannya dapat dilihat pada Tabel 5.9. Tabel 5.9 Matriks Perbandingan Berpasangan Setiap Dimensi pada Perspektif Return Responden 1 Reliability Responsiveness Reliability 1 14 Responsiveness 4 1 Responden 2 Reliability Responsiveness Reliability 1 3 Responsiveness 13 1 Responden 3 Reliability Responsiveness Reliability 1 3 Responsiveness 13 1 Responden 4 Reliability Responsiveness Reliability 1 4 Responsiveness ¼ 1

5.1.6.3. Antar KPI Level 3