100
4.3.1.4 Kamus Data dan Struktur Tabel
Tabel 4.29 Kamus Data dan Struktur Tabel TSYS_COMPANY Nama Field
Tipe Data
Lebar Kunci Kamus
Data COMPID Varchar2
10
Primary Key Nomor ID Company
COMPNAME Varchar2 50
Nama Company
ADDRESS Varchar2 100
Alamat Company
CITY Varchar2 20
Nama kota
ZIPCODE Number 55
Kode pos
PHONE Number 15
Nomor telepon
COMPTYPE Char 3
Tipe Company [PST | MTR]
Tabel 4.30 Kamus Data dan Struktur Tabel TSYS_USERCOMPANY Nama Field
Tipe Data
Lebar Kunci
Kamus Data USRCOMPID Varchar2 10
Primary Key Nomor ID User Company
COMPID Varchar2 10
Foreign Key Nomor ID Company
NAME Varchar2 50
Nama User Company {Nama depan+nama belakang}
Tabel 4.31 Kamus Data dan Struktur Tabel TSYS_CUSTOMER Nama Field
Tipe Data
Lebar Kunci
Kamus Data CUSTID Varchar2
10
Primary Key Nomor ID User Company
COMPID Varchar2 10
Foreign Key Nomor ID Company
CUSTNAME Varchar2 50
Nama Customer
{Nama depan+nama belakang}
ADDRESS Varchar2 100
Alamat Customer
CITY Varchar2 20
Nama kota
ZIPCODE Number 5
Kode pos PHONE Number
15
Nomor Telepon
101 Tabel 4.32 Kamus Data dan Struktur Tabel TC_USERCP
Nama Field Tipe
Data
Lebar Kunci
Kamus Data USERID Varchar2
10
Primary Key Nomor ID User Company
USERNAME Varchar2 50
Nama User
USERTYPE Varchar2 3
Tipe asal user [NSB | MTR]
Tabel 4.33 Kamus Data dan Struktur Tabel TSYS_DEPARTMENT Nama Field
Tipe Data
Lebar Kunci
Kamus Data DEPARTMENTID Varchar2
10
Primary Key Nomor ID Department
DESCRIPTION Varchar2 50
Nama Department
Tabel 4.34 Kamus Data dan Struktur Tabel TSYS_TECHNICIAN Nama Field
Tipe Data
Lebar Kunci
Kamus Data TECHID Varchar2
10 Primary Key
Nomor ID Teknisi
TECHNAME Varchar2
50 Nama
teknisi
STATUSACT Char
1 Status aktif teknisi
DEPARTMENTID Varchar2
10 Foreign Key
Nomor ID Department
Tabel 4.35 Kamus Data dan Struktur Tabel TC_CPTYPE Nama Field
Tipe Data
Lebar Kunci
Kamus Data CPTYPEID Varchar2
2
Primary Key Nomor ID tipe complaint
DESCRIPTION Varchar2 30
Deskripsi tipe komplain
Tabel 4.36 Kamus Data dan Struktur Tabel TC_FUNCTION Nama Field
Tipe Data
Lebar Kunci
Kamus Data FUNCTIONID Varchar2 5
Primary Key Nomor ID Function
DESCRIPTION Varchar2 50
Deskripsi nama fungsi
CPTYPEID Char 2
Foreign Key Nomor ID tipe complaint
102 Tabel 4.37 Kamus Data dan Struktur Tabel TSYS_HELPDESK
Nama Field Tipe
Data
Lebar Kunci
Kamus Data HELPID Varchar2
10
Primary Key Nomor ID Helpdesk
NAME Varchar2 50
Nama Helpdesk
GENDER CHAR 1
Jenis Kelamin MF
Tabel 4.38 Kamus Data dan Struktur Tabel TC_COMPLAINT Nama Field
Tipe Data
Lebar Kunci
Kamus Data CID Varchar2
10
Primary Key Nomor ID Complaint
CDATE Date
Tanggal complaint
[Format date ddmmyyyy]
USERID Varchar2 10
Foreign Key Nama user yg complaint
FUNCTIONID Varchar2 5
Foreign Key Nomor ID Function
TECHID Varchar2 10
Foreign Key Nomor ID Teknisi
TYPE Char 3
Tipe complaint
[CMP | REQ | TRN]
DESCRIPTION Varchar2 500
Deskripsi complaint
CP_TIME Number 5
Jumlah hari
complaint
SOLUTION Varchar2 500
Deskripsi solusi
complaint
STATUS Char 2
Status complaint
[NW | PD | PR | DN]
HELPID Varchar2 10
Nomor ID Helpdesk
ENTRYDATE Date
Tanggal input complaint
[Format date ddmmyyyy]
ACTIONDATE Date
Tanggal penanggulangan
complaint [Format date ddmmyyyy]
FOLLOWUP_BY
Char 3
Jenis follow-up keluhan
[PHN, EML, VST]
103 Tabel 4.39 Kamus Data dan Struktur Tabel TC_PORTFOLIO
Nama Field Tipe
Data
Lebar Kunci
Kamus Data PERIODE Varchar2
10
Primary Key Nomor ID User Company
TECHID Varchar2 10
Primary Key, Foreign Key
Nomor ID Teknisi
TOTAL_ACT Number 10
Koleksi jumlah portfolio teknisi menanggulangi
complaint
GENERATE_ DATE
Date
Tanggal proses
Generate Portfolio
[Format date ddmmyyyy]
4.3.3 Tampilan Interface
Kategori