Research Subject RESEARCH METHOD

1. Needs analysis The needs analysis was administered on Vidi hotel I-II. Its purpose was to gather the infromation of learners’ needs and learning needs, as well as their learning preferences. The data were analysed as the basis of developing English learning materials for the reception staff of Vidi hotel Yogyakarta. 2. Planning In this stage, the course grid was developed based on the learners’ needs and preferences which were previously assessed through a set of needs assessment questionnaires. The course grid consisted of topics, unit titles, language functions, input text, language focus that covered vocabulary and grammar, and learning procedure activities. 3. Developing the materials The English materials were developed based on the course grid. There were three units, each of which consisted of about 12 tasks. The materials covered four English skills, i.e listening, speaking, reading and writing. Therefore, each unit was divided into two cycles, spoken listening and speaking and written reading and writing. 4. Expert Judgement The materials were evaluated by the experts to assess the appropriateness of the materials. The process of assessment was using expert judgement questionnaire. The expert were also provided some spaces to write down their opinion and suggestion. 5. Revising The results of the expert judgement questionnaire were analysed and used to revise the first draft of the materials. The revisions were based on some categories such as the content, the language, the presentation and the layout. After being revised, the materials were considered as appropriate English learning materials for the reception staff of Vidi hotel Yogyakarta.

E. Data Collection Techniques

In this study, the data were collected through questionnaires and an interview. First, the interview was conducted in order to know the background of Vidi hotel Yogyakarta as well as the use and importance of English in the reception staff’ daily tasks. The Human Resources Manager HRD was asked several questions about the background of Vidi hotel, the number of reception staff, their backgrounds, the importance of English in their daily tasks, and also the management’s expectations. Second, the reception staff were given questionnaires containing questions about their education background, their English proficiency level, their difficulties and obstacles in learning English, their learning preferences and their expectations. Third, opinions and suggestions from the experts were asked through the expert judgements questionnaire t find the appropriateness of the designed materials. The expert judgements questonnaires usd a Likert scale to collect the data.