speaking, reading, and writing simultanously. The next section was Homework. This section became the evaluation phase. The tasks included in this section
enabled the learners to use the skills they learned in the previous tasks later at home. Reflection section became the next section in the first draft of the materials.
This section functioned as a self assessment activity. The learners would know how much they learned in this section. The last section was Summary. This
section cwas designed to present the summary of the language items taught in the unit.
After developing the first draft of the materials, the draft was checked by materials expert. The materials expert acted as the judges deciding whether the
materials developed were appropriate or not. The appropriateness judged included the content, language, presentation, and layout of the materials. The judgement
used a questionnaire developed based on the standards proposed by BNSP. After being judged, the first draft of the materials was revised and then given to the
reception staff of Vidi hotel Yogyakarta.
B. Implication
From the results of this study, an implication can be drawn. It says that the course book was designed based on the needs analysis of the reception staff of
Vidi Hotel Yogyakarta. The results of the needs analysis became the scaffolding in developing the course book, and also showed the characteristics of hotel
reception staff. Therefore, this course book can be used as the teaching and learning materials for reception staff of other hotels as long as the reception staff
have similar characteristics with ones of the reception staff of Vidi Hotel Yogyakarta.
C. Suggestions
1. To Hotel Reception Staff of Vidi Hotel Yogyakarta
The hotel reception staff of Vidi Hotel Yogyakarta should improve their levels of Engish skills especially speaking skills. It is very important since
hotel reception staff will be the first people guests see when coming into a hotel. The guests will vary, not only local guests, but also foreign ones. In case of
foreign guests, most of them use English as their communication tools when visiting a country regardless of their origins. By improving the English skills,
especially speaking, hotel reception staff will be benefited because it helps them in doing their job descriptions especially when dealing with foreign guests.
2. To Hotel Human Resources Development Managers of Vidi Hotel
Yogyakarta
The human resources development manager of Vidi Hotel Yogyakarta should level up their standards in recruiting staff, especially the English mastery
of the prospective reception staff. The prospective reception staff must have high level of English mastery since it will help them in doing their job descriptions.
Human resources development managers should also hold regular English trainings to the staff because those trainings will help keep and improve the
English mastery of the staff.
3. To Other Researchers
This research only focuses on developing English course book for the reception staff of Vidi hotel Yogyakarta. Other researchers may conduct a
research in other hotels because there are so many hotels in Yogyakarta and not all of them have reception staff with high levels of English mastery. Other
researches may also be conducted in different sections of a hotel. Different sections have different needs of English, and also different kinds of course
materials.
