Non Conformity Product NCP

173 PT Elnusa Tbk Laporan Tahunan 2014 Annual Report

5. Project Quality Plan PQP

Guna memasikan seiap proyek yang dilakukan sesuai dengan standar sistem manajemen yang berkualitas sesuai harapan pelanggan, Perseroan melakukan pembuatan PQP sebelum memulai suatu pekerjaan. Perencanaan ini melipui aspek sumber daya manusia, HSE, teknologi, target pelanggan dan lain-lain. Melalui PQP, Perseroan berupaya memiigasi risiko yang mungkin terjadi, sehingga dapat mencegah hal- hal yang berdampak negaif dalam pelaksanaan pekerjaan yang dapat berakibat keidakpuasan pelanggan terhadap jasa yang diberikan oleh Perseroan. Dampak dari Tanggung Jawab Terhadap Pelanggan Perseroan percaya bahwa dengan program kerja yang dilaksanakan sepanjang 2014, kepercayaan pelanggan semakin meningkat. Hal ini dibukikan dengan meningkatnya hasil survei kepuasan pelanggan serta pendapatan perusahaan.

5. Project Quality Plan PQP

To ensure that each project was done in accordance with the quality management system standard according to the customer expectaions, the Company made a PQP before staring a job. This plan included various aspects of human resources, HSE, technology, customers target and others. Through PQP, the Company seek to miigate the potenial risks, to prevent the things that may have a negaive impact on the work implementaion that can result in customer dissaisfacion with the services provided by the Company. Impact of Responsibiliies to the Customers The Company believed that with the work programs undertaken throughout 2014, that customer conidence has increased. This was evidenced by beter customer saisfacion survey results and increased revenue. No Nama Tim Team’s Name Judul Title Forum Presentasi CIP Presentaion Forum CIP Korporasi Corporate Pertamina APQA Nasional Naional Internasional Internaional 1 SS POWER MASTER Menghilangkan cost pembelian dengan fabrikasi batery pack pada alat TDEM Procurement cost eliminaion by batery pack fabricaion on TDEM tools Gold Silver - - 2 GKM DINAS PURBAKALA Peningkatan Performa Engine Detroit Diesel 8v92 di HWU Engine Detroit Diesel 8v92 Performance Improvement at HWU Gold Gold Plainum 3 PKM LAUT BIRU Dual Joint Package System Gold Gold - √ 4 GKM EMR001 Mempercepat proses mobilisasi equitment rig melalui strategi fast moving di lokasi project pengeboran Vico Acceleraion of rig equipment mobilizaion process by fast moving strategy at Vico’s drilling project locaion Gold Silver - - 5 GKM KUDA BESI Meningkatkan performance Wireline Loging truck melalui Refurbish unit MSLC3088 Maxxis di proyek RES Enhance Wireline Logging Truck’s performance by refurbishment of MSLC3088 Maxxis unit at RES project Gold Silver - - 6 PKM SNUBBER Modiikasi Pipeline and Mixing System Pada Batch Mixer untuk Meningkatkan Eisiensi, Efekiitas dan Nilai Ekonomi pada Projek Cemening di Snubbing Unit Pipeline and Mixing System modiicaion on Batch Mixer to increase eiciency, efeciveness, and economic value on Cemening Project at Snubbing Unit Gold Silver