Economy • Tabung Hikmah Mandiri

172 PT Elnusa Tbk Laporan Tahunan 2014 Annual Report

1. Implementasi dan Audit Standar Jasa Perseroan dengan ISO 9001 dan OHSAS 18001

Perseroan mengimplementasikan ISO 9001:2008 dan OHSAS 18001:2007, selain Sistem Manajemen Lingkungan yang masih dalam proses seriikasi. Selain hal tersebut, pada 2014 Perseroan melakukan audit eksternal dan internal. Hasil audit eksternal oleh SGS menyatakan bahwa Perseroan lulus dalam maintenance seriikasi dengan idak adanya temuan mayor 0 major indings, sedangkan secara internal ditemukan 99 temuan minor yang 71 dari temuan tersebut telah diselesaikan.

2. Survei Kepuasan Pelanggan

Seiap tahunnya Perseroan melakukan survei kepuasan pelanggan terhadap kualitas jasa yang dilakukan. Hal ini sebagai bentuk evaluasi kinerja Perseroan. Pada 2014, kepuasan pelanggan terhadap kinerja operasi meningkat signiikan dibandingkan tahun sebelumnya, sehingga kepuasan pelanggan terhadap kinerja Perseroan pun meningkat.

3. Non Conformity Product NCP

NCP merupakan form indak lanjut terhadap hasil survei kepuasan pelanggan atas jasa yang diberikan Perseroan. Melalui pelaporan ini, masukan pelanggan akan segera diindaklanjui oleh fungsi operasi maupun terkait lainnya. Perseroan juga berupaya memasikan bahwa idak ada keluhan dari pelanggan terkait data maupun privasi yang hilang.

4. Quality Improvement Perseroan memahami bahwa bertahannya perusahaan

sangat dipengaruhi oleh inovasi yang dilakukan. Oleh karena itu, Perseroan mendorong inovasi-inovasi dari berbagai fungsi untuk dapat dikompeisikan dalam Forum Presentasi CIP ingkat Elnusa Corporate. Pada 2014, Perseroan sebanyak 137 risalah diveriikasi, 32 risalah di antaranya maju ke Forum Presentasi dan 6 risalah terbaik di kompeisikan kembali pada level Annual Pertamina Quality Award.

1. Implemented and Audited the Company’s Services Standards with ISO 9001 and OHSAS 18001

The Company implemented ISO 9001:2008 and OHSAS 18001:2007, in addiion to the Environmental Management System which is sill in the process of ceriicaion. In addiion to this, the Company conducted external and internal audits in 2014. The results of the external audit done by SGS stated that the Company passed the ceriicaion maintenance in the absence of major indings 0 major indings, while internally we found 99 minor indings that 71 of these indings have been resolved.

2. Customer Saisfacion Survey

Every year, the Company conducts a customer saisfacion survey on the quality of the services performed. It is a form of evaluaion to the Company’s performance. In 2014, the customer saisfacion with the operaing performance improved signiicantly compared to the previous year, automaically increase the customer saisfacion for the Company’s performance.

3. Non-Conformity Product NCP

NCP is a follow-up form to the customer saisfacion survey result on the services rendered by the Company. Through this reporing, customer inputs will be immediately followed by operaional and other related funcions. The Company also ensured that there are no complaints from customers related to the missing data and privacy.

4. Quality Improvement

The Company understood that the survival of the company is strongly inluenced by innovaion. Therefore, the Company encourages innovaions from all of the funcions to be competed in the CIP Presentaion Forum on Elnusa Corporate level. In 2014, the Company veriied as much as 137 essays, of which 32 advanced to the Presentaion Forum and 6 best essays were competed again on Annual Pertamina Quality Award. Geoscience Services Drilling Oilield Services Perseroan 76 TahunYear 75 84 83 82 76 74 78 76 86 84 82 80 78 76 74 72 2012 2013 2014 173 PT Elnusa Tbk Laporan Tahunan 2014 Annual Report

5. Project Quality Plan PQP

Guna memasikan seiap proyek yang dilakukan sesuai dengan standar sistem manajemen yang berkualitas sesuai harapan pelanggan, Perseroan melakukan pembuatan PQP sebelum memulai suatu pekerjaan. Perencanaan ini melipui aspek sumber daya manusia, HSE, teknologi, target pelanggan dan lain-lain. Melalui PQP, Perseroan berupaya memiigasi risiko yang mungkin terjadi, sehingga dapat mencegah hal- hal yang berdampak negaif dalam pelaksanaan pekerjaan yang dapat berakibat keidakpuasan pelanggan terhadap jasa yang diberikan oleh Perseroan. Dampak dari Tanggung Jawab Terhadap Pelanggan Perseroan percaya bahwa dengan program kerja yang dilaksanakan sepanjang 2014, kepercayaan pelanggan semakin meningkat. Hal ini dibukikan dengan meningkatnya hasil survei kepuasan pelanggan serta pendapatan perusahaan.

5. Project Quality Plan PQP

To ensure that each project was done in accordance with the quality management system standard according to the customer expectaions, the Company made a PQP before staring a job. This plan included various aspects of human resources, HSE, technology, customers target and others. Through PQP, the Company seek to miigate the potenial risks, to prevent the things that may have a negaive impact on the work implementaion that can result in customer dissaisfacion with the services provided by the Company. Impact of Responsibiliies to the Customers The Company believed that with the work programs undertaken throughout 2014, that customer conidence has increased. This was evidenced by beter customer saisfacion survey results and increased revenue. No Nama Tim Team’s Name Judul Title Forum Presentasi CIP Presentaion Forum CIP Korporasi Corporate Pertamina APQA Nasional Naional Internasional Internaional 1 SS POWER MASTER Menghilangkan cost pembelian dengan fabrikasi batery pack pada alat TDEM Procurement cost eliminaion by batery pack fabricaion on TDEM tools Gold Silver - - 2 GKM DINAS PURBAKALA Peningkatan Performa Engine Detroit Diesel 8v92 di HWU Engine Detroit Diesel 8v92 Performance Improvement at HWU Gold Gold Plainum 3 PKM LAUT BIRU Dual Joint Package System Gold Gold - √ 4 GKM EMR001 Mempercepat proses mobilisasi equitment rig melalui strategi fast moving di lokasi project pengeboran Vico Acceleraion of rig equipment mobilizaion process by fast moving strategy at Vico’s drilling project locaion Gold Silver - - 5 GKM KUDA BESI Meningkatkan performance Wireline Loging truck melalui Refurbish unit MSLC3088 Maxxis di proyek RES Enhance Wireline Logging Truck’s performance by refurbishment of MSLC3088 Maxxis unit at RES project Gold Silver - - 6 PKM SNUBBER Modiikasi Pipeline and Mixing System Pada Batch Mixer untuk Meningkatkan Eisiensi, Efekiitas dan Nilai Ekonomi pada Projek Cemening di Snubbing Unit Pipeline and Mixing System modiicaion on Batch Mixer to increase eiciency, efeciveness, and economic value on Cemening Project at Snubbing Unit Gold Silver