Monthly Progress Report November 2013
Western I ndonesia National Roads I mprovement Project 39
refining of TOR and Guidelines of TPM selection, completing the TPM Training Materials. Other activity was preparation of the official letter from the Director of
Planning as Chairman of PMU to Head of BBPJN II III, about the Selection of TPM, the actual condition is waiting for signing by Director of Planning as Chairman of
PMU, and preparation of the information letter about selection of TPM from Chief Executive Officer Ketua Pelaksana Harian PMU to the SatkerPPK of four packages
AWP-1 packages 01, 02, 03 04 that has been tendered.
The Progress of selected of Third Party Monitoring TPM Activities up to April 2013 and works plan is shown in Appendix F2.
6.4.4 Complaint Handling System CHS
The implementation of these activities will collaborate with MIS Specialist to develop the system to the WINRIP website. The web is being developing by MIS Specialist.
These activities will be done about the end of the year 2013 until the beginning of year 2014.
Establishment of Management of a Complaints Handling Mechanism System CHS which includes several components that needs to be prepared in connection with the
management of CHS as follows:
•
Formation of the Complaints Handling Unit CHU.
•
Preparation of Complaints Register and the complaints address.
•
Preparation of Complaint Handling Procedure.
•
The completion of the Initial investigation of a complaint Procedure, and the procedure for the investigation of Complaints, as well as the conclusion of
investigation.
•
The establishment of the Complaint Handling Commission Executing Agency.
•
Preparation of the device for Executing Agency.
•
The development of a code of conduct and actions for Implementing Institutions Implementing Agency Bidders, Suppliers, contractors and
Consultants.
Support the PMU in the Management and Monitoring of the implementation policy in handling public complaints
In the implementation of Complaint Handling System CHS essentially there are four main components as follows:
•
Data Entry.
•
Complaint Registration.
•
Complaint Assessment.
•
Field Investigation and Analysis.
•
Problem Solving and taking the Decision
Monthly Progress Report November 2013
Western I ndonesia National Roads I mprovement Project 40
The activities of Complaint Handling System CHS during November, 2013 was continued in provided input to the Management Information System Specialist in
