Monthly Progress Report May 2013
Western I ndonesia National Roads I mprovement Project 37
Sending the official letter from the Director of Planning as Chairman of PMU to Head of Balai II III, about the Selection of TPM + TOR and Guidelines
Document Help the PMU on formulating the TPM Evaluation Team.
Socialization of the TPM selection for AWP-1 packages. Implementation of selection of the TPM for AWP-1 packages by TPM
Evaluation Team Delivery of the Training for elected TPM.
Approval process of elected TPM Signing of TPM contracts and mobilization of TPM.
The Progress of Third Party Monitoring TPM activity during May 2013 is shown in table below:
No
Subject of Activities Actual
Status Completed
Target
1. Preparation the initial draft of ToR of selection the TPM
50 August, 2013
2 Providing the TPM selection guidelines.
50 Sept., 2013
3. Providing the Training Materials for the TPM
25 Sept., 2013
The Progress of Third Party Monitoring TPM activities up to May 2013 and the Works plan are shown in Appendix F2.
6.4.4 Complaint Handling System CHS
The implementation of these activities will collaborate with MIS Specialist to develop the system to the WINRIP website. The web is being developing by MIS Specialist.
These activities will be completed at the end of the 2013 or the beginning of 2014.
Establishment of Management of a Complaints Handling Mechanism System CHS which includes several components that needs to be prepared in connection with the
management of CHS as follows:
•
Formation of the Complaints Handling Unit CHU.
•
Preparation of Complaints Register and the complaints address.
•
Preparation of Complaint Handling Procedure.
•
The completion of the Initial investigation of a complaint Procedure, and the procedure for the investigation of Complaints, as well as the conclusion of
investigation.
•
The establishment of the Complaint Handling Commission Executing Agency.
•
Preparation of the device for Executing Agency.
•
The development of a code of conduct and actions for Implementing Agency Bidders, Suppliers, Contractors and Consultants.
Support the PMU in the Management and Monitoring of the implementation policy in handling public complaints
In the implementation of Complaint Handling System CHS essentially there are
Monthly Progress Report May 2013
Western I ndonesia National Roads I mprovement Project 38
four main components as follows:
•
Data Entry.
•
Complaint Registration.
•
Complaint Assessment.
•
Field Investigation and Analysis.
•
Problem Solving and taking the Decision For the Complaint Handling System CHS until the end of April 2013, the activity has
