Complaint Handling System CHS

Monthly Progress Report May 2013 Western I ndonesia National Roads I mprovement Project 38 four main components as follows: • Data Entry. • Complaint Registration. • Complaint Assessment. • Field Investigation and Analysis. • Problem Solving and taking the Decision For the Complaint Handling System CHS until the end of April 2013, the activity has not been started . The Works Plan Activities for CHS is shown in Appendix F3 .

6.5 Road Safety Audit

Since the Senior Road Safety Audit Engineer has been mobilized on 1 st May 2013, technical design review which is AWP2 and AWP-3 sub-projects in aspect of road safety has been implemented, and then Comment and Recommendation for the DED which were prepared and completed respectively by P2JN or DSC, have been made in response to recommendation of the links for betterment and their implementation under Annual Works ProgramsAWP-2,3, and consists of Quality Assurance Road Safety Audit of Technical Assistance for National Highway through site visiting, review of prepared drawing report, had an official meeting with stakeholder which is for Full design review and technical advisory. The CTC shall compile all the road safety recommendation in the road safety audit reports which shall be part of the technical reports. Project performance of road safety audit is as following component. • All activities which have undertaken during this month: - Post Review, Site Visiting and Full Design Review for the DEDDetailed Engineering Design which is prepared by P2JN and BINTEK. - Presentation meeting with the P2JN, PPK, BINTEK officials. - Technical Review and Road Safety Review Report for 7 Packages to Full- Review and Technical Assistance. - Technical Advisory for the DED which is 10 Packages prepared by DSC. • Current status of the project for technical field as of the end of this month.

6.5.1 All activities which have undertaken during this month Date

Activity 2May 2013 Attendance the Meeting for WINRIP Technical Discussion at Ministry of Public Works office The CTC teamsenior highway engineer, senior road safety auditor joined the meeting of WINRIP technical discussion with BINTEK P2JN in order to discuss about package 515 of AWP-2 in North Sumatra province regarding DEDDetailed Engineering Design which is insufficient drawing in terms of detailsconstruction amount, some plan of alignment, drainages, road safety facilities, etc. and prepared by P2JN, at the MPW office on 2 th May 2013 in Jakarta. • Project List for Site Visiting 2 Pacakges in North Sumatra - No.5SP.RAMPA - PORIAHA Link No.015.xx, North Sumatra Province - No.15 SIBOLGA – BTS.TAPSEL Link No.016.1 , North Sumatra Province Monthly Progress Report May 2013 Western I ndonesia National Roads I mprovement Project 39 Date Activity from 8 May 2013 to 9May 2013 Site Visit for 2 packages of AWP-2 in North Sumatra province The CTC technical review teamsenior highway engineer, senior road safety auditor visited 2 project sites in North Sumatra for carrying out road inventory, alignment, pavement condition and moving traffic survey, from 8th May 2013 to 9th May 2013. During this visit, survey work was carried along with the P2JN, PPK and Bina Marga officials. Meetings were also held in P2JN office at the end of the site visiting. • Project List for Site Visiting 2 Pacakges in North Sumatra - No.5SP.RAMPA - PORIAHA Link No.015.xx, North Sumatra Province - No.15 SIBOLGA – BTS.TAPSEL Link No.016.1 , North Sumatra Province from 1 May 2013 to 31May 2013 Full Technical Review for DED of AWP-2 in North Sumatra province Design Full Technical Review of 2 packages which are WINRIP AWP-2 in North Sumatra province has carried out by the CTC technical review team senior highway engineer, senior road safety auditor. Now, the CTC team is preparing the report which is comment and recommendation for identified issues of each package in order to assess and identify major issues in aspect of highway road safety for the DED through the overall technical review design preview, site visit and full technical review and site visiting. This comments and recommendation report will be comprised with technical review both road engineering and road safety. • Project List for Technical Full-Review 2 Pacakges in North Sumatra - No.5SP.RAMPA - PORIAHA Link No.015.xx, North Sumatra Province - No.15 SIBOLGA – BTS.TAPSEL Link No.016.1 , North Sumatra Province

6.5.2 Current status of the project for technical field as of 31 May 2013.

The details of Progress of Technical Design Reviewing in aspect of road safety audit as of the end of May 2013 are included as Appendix B. Technical Design Review Road Safety Audit Report Status Group