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Western I ndonesia National Roads I mprovement Project 41
documents, such as contact point for complaint mail and e-mail address, phone, fax, text message. The contact will also include the Bank’s Fraud and
Corruption Hotline. MPW will hold Annual Accountability Meetings to enhance accountability and project information sharing with civil society. The PMM will
provide guidelines on disclosure of information related to the project. MPW official website will display critical information on WINRIP to enhance both
internal and external monitoring of the project
6.4.2 Community Representative Observers CRO
The Anti-Corruption Action Plan ACAP activities on Community Representative Observers CROs during September 2013, was adjusted and supported the
progress of procurement activities.
During December 2013, there was no activity on Community Representative Observers CROs because, four packages of AWP-1 i.e. Packages 01, 02, 03, and
04 are awarded in November 2013.
The Progress of Community Representative Observers CROs activities from January - December, 2013 is shown in Appendix H.1.
6.4.3 Third Party Monitoring TPM
Selection of TPMs will be done by inviting the UniversitiesColleges who are interested to participate in Third Party Monitoring. The TPMs for the first four AWP-1
packages are now being prepared, and will elect before signing the construction contracts.
Some steps of election of TPM activities have been completed and the activities will be completed in future are as follow:
Preparation the initial draft ToR of selection the TPM. Providing the TPM selection guidelines.
Providing the Training Materials for the TPM. Sending the official letter from the Director of Planning as Chairman of PMU to
Head of BBPJN II III, about the Selection of TPM + TOR and Guidelines Document
Help the PMU on formulating the TPM Evaluation Team. Socialization of the TPM selection for AWP-1 packages.
Implementation of selection of the TPM for AWP-1 packages by TPM
Evaluation Team Delivery of the Training for elected TPM.
Approval process of elected TPM Signing of TPM contracts and mobilization of TPM.
Monthly Progress Report December 2013
Western I ndonesia National Roads I mprovement Project 42
During December, 2013, TPM were continuing following activities: Reviewing, improving and refining ToR and Guidelines of TPM selection,
Completing TPM Training Materials. Preparation of the official letter from the Director of Planning as Chairman of
PMU to Head of BBPJN II III, about the Selection of TPM, the actual condition is waiting for signing by Director of Planning as Chairman of PMU,
and
Preparation of information letter about selection of TPM from Official in Charge Ketua Pelaksana Harian of PMU to the SatkerPPK of four packages AWP-1
packages 01, 02, 03 04 that has been tendered. The Progress of selected Third Party Monitoring TPM activities up to December
2013 and works plan is shown in Appendix H.2. 6.4.4
Complaint Handling System CHS
The implementation of CHS activities will collaborate with MIS Specialist who has to develop the system for WINRIP website. The web is being developed by MIS
Specialist. These activities will be completed by early 2014.
Establishment of Management of a Complaints Handling Mechanism System CHS which includes several components that needs to be prepared in connection with the
management of CHS is as follows:
•
Formation of the Complaints Handling Unit CHU.
•
Preparation of Complaints Register and complaints address.
•
Preparation of Complaint Handling Procedure.
•
Completion of the Initial investigation of a complaint Procedure, and the procedure for the investigation of Complaints, as well as the conclusion of
investigation.
•
The establishment of the Complaint Handling Commission Executing Agency.
•
Preparation of the device for Executing Agency.
•
Development of a code of conduct and actions for Implementing Institutions Implementing Agency Bidders, Suppliers, Contractors and Consultants.
Support the PMU in the Management and Monitoring of the implementation policy in handling public complaints
In the implementation of Complaint Handling System CHS essentially there are four main components which are as follows:
•
Data Entry.
•
Complaint Registration.
•
Complaint Assessment.
•
Field Investigation and Analysis.
