Monthly Progress Report December 2013
Western I ndonesia National Roads I mprovement Project 52
Larap report already submitted to the World Bank from PMU dated 13 November 2103 and approval the World Bank dated 20 November 2013 with some comments.
Follow up the World Bank review and PMU letter, now the Larap report is being revision process by CTC. A revision of the Larap report will be submitted to the
World Bank on the early of January 2014.
Environmental Issues:-
PMU has been send the UKLUPL to the World Bank on 30 September 2013
6.6.20. Package No. 20: Lubuk Alung – Sicincin Social Issues:-
The Larap report of package for Lubuk Alung – Sicincin is under preparation by Balai II Padang West Sumatera. Now CTC waiting for the report from Balai II Padang.
Environmental Issues:-
Environmental issues will integrated to design
6.6.20. Package No. 20: Lubuk Alung – Kuraitaji Social Issues:-
The Larap report of package for Lubuk Alung - Kuraitaji is under preparation by Balai II Padang West Sumatera. Now CTC waiting for the report from Balai II Padang.
Environmental Issues:-
Environmental issues will integrated to design
6.7 Management Information System
Physical work of the WINRIP project will be started in early 2014. And the CTC-WINRIP tasked to oversee the implementation of that to conform with the principle of ACAP Anti-
Corruption Action Plan. And to support the activities of ACAP, we develop applications of the CHS Complaint Handling System to manage complaints about the condition of
the field activities.
6.7.1 Complaint Handling System CHS 1 Background
To make it easier to solicit complaints from NGOs and public, it is made in a variety of channels to collect information such complaints. This media channels such
complaints are as follows:
• Mobile Phones line cell phone using a special phone number and easy to
remember so that people have no difficulty in making a complaint report by text message SMS.
Monthly Progress Report December 2013
Western I ndonesia National Roads I mprovement Project 53
• Facsimile
Facsimile channels using the fax number address of the CHU secretariat or the CTC-WINRIP office.
• Letters
The public can send a complaint letter to a PO Box address which is then forwarded to the CHU secretariat or the CTC-WINRIP office.
• E-mail
The Society can also send electronic mail e-mail of complaints addressed to e- mail address of the CHU secretariat or the CTC-WINRIP office.
• Website
And lastly, the people could use the WINRIP website which will then be forwarded to e-mail of the CHU secretariat or the CTC-WINRIP office.
Furthermore, all of the complaints from various channels inputted into the database through the CHS application. And further follow-up of complaints is performed by
using the CHS application.
2 Objectives
• Integrated with complaints channel from NGOs and the public.
• Collecting data and information of complaints from NGOs and public.
• Perform filtering and categorizing of complaints.
• Manage the flow of data and information exchange related complaints within the
scope of internal PMU and CHU.
