Complaints Handling Mechanism CHS

Western I ndonesia National Roads I mprovement Project 4 - 30 Road Safety Audit at detailed design stage is to identify the road safety weaknesses in design drawings through site visiting, review of design drawings and official meeting with stake holder. Road Safety Audit report is the recommendation for improvement of road safety. Road Safety Audit at Construction stage or Traffic Management and Safety Monitoring is to check the performance of contractors related to the implementation of application management and traffic safety in the field. Road Safety Audit at pre-opening stage is to ensure that the road has been built as designed and to identity any safety issues that may have been missed through the design procees. The overall progress of the different stages of Road Safety Audit are shown in Appendix B. Western I ndonesia National Roads I mprovement Project 5 - 1 5 FINANCIAL MANAGEMENT INFORMATION SYSTEMS

5.1 Draw Downs and Future Costs

Details of the disbursements already made from the loan are listed in the following sub section.

5.2 Disbursement

The total disbursement by World Bank from the loan to the end of November 2016 was USD 81,725,868.06 equivalent to approximately 32.69 of the loan funds. A total disbursement of USD 3,411,851.45 was made during the month of September 2016 for the payment Interim Payment Certificates for the Statement of Work Accopmplished under Category 1 Part 1 of the loan agreement. The total expenditure to date measured in the term of the World Bank commitment, not including the Special Account advance, is shown in Appendix C. The following table summarizes the individual disbursements as calculated by CTC but retaining the total disbursement from Client Connection at the end of November 2016. Category Description Loan Restructuring Amount USD Totals Disbursed to End November 2016 in USD Disbursed 1 Part 1 Betterment and Capacity Expansion of National Roads. 220,400,000.00 74,935,762.23 34.00 2 Part 2 Implementation Support 17,000,000.00 6,790,105.83 39.94 3 Part 3 Road Sector Institutional Development 4 Part 4 Contingency for Disaster Risk Response Unallocated 12,600,000.00 Original Loan Amount 250,000,000.00 81,725,868.06 32.69

5.3. Management Information System

5.3.1. General Overview

The Management Information System tasks are as follows below: 1 Information System a. Develop and manage the File Storage as database system to store soft copy documents into the server. b. Establish the Document Management System DMS to provide: • Letter Database System, used to record all information of incoming and outgoing letter. • Document Library System, used to record all information of hard copy documents then store it into library shelves.