Budaya Perusahaan JMBJOJMBJ CVEBZB 1FSTFSPBO UFMBI EJTFNQVSOBLBO

87 PT CITRA TUBINDO Tbk Laporan Tahunan 2014 Annual Report c. Socialization of Business Etiquette and Its Enforcement VTJOFTT FUJRVFUUF JT TPDJBMJ[FE UISPVHI QPTUFST QPTUFE JO WBSJPVT NFEJB BOE OPUJDF CPBSET BOE JO UIF NQMPZNFOU HSFFNFOUJODMVEJOHTBODUJPOPOUIFWJPMBUJPO 5IFJNQMFNFOUBUJPOPGVTJOFTTUIJDJTGPMMPXT 5IF PNQBOZ QFSTPOOFM BSF QFSTPOBMMZ SFTQPOTJCMF GPS JNQMFNFOUJOH JUT WBMVFT BOE QSJODJQMFT BOE DPNQMZJOH XJUISVMFTUIFPNQBOZQVCMJTIFT .BOBHFNFOU NBLFT UIF VTJOFTT UIJD LOPXO UP BMM QFSTPOOFM d. Business etiquette is compiled in various documents and valid for all employees including managers, Board of Directors and Board of Commissioners. Whistleblowing system 5IF XIJTUMFCMPXJOH TZTUFN JT B NFDIBOJTN BQQMJFE UP FWFS CPEZ NBZIFTIFCFFNQMPZFF FYFNQMPZFF NFNCFSGSPNBOZ JOTUJUVUJPOPSPSHBOJ[BUJPOPSHFOFSBMQVCMJDXIPXPVMEMJLFUP TVCNJUBSFQPSUPOUIFBDUJWJUZXIJDIWJPMBUFTSFHVMBUJPOPSFUIJD EJSFDUMZPSJOEJSFDUMZSFMBUFEUPUIFJNQPSUBODFPGUIFPNQBOZ 5IF8IJTUMFCMPXFSTZTUFNDPWFSTNBUUFSTBSFSFMBUFEUPIPXUP TVCNJUBSFQPSUPGWJPMBUJPO QSPUFDUJPOUPUIFSFQPSUFS IBOEMJOH UIF DPNQMBJOUT NBOBHF BOE QSPDFTT PõFST BOE SFTVMU PG UIF DPNQMBJOUT Methods of Submitting report of Violation 5IF TZTUFN GPS TVCNJUUJOH B EFWJBUFEWJPMBUJPO SFQPSU JO UIF PNQBOZNBZDPOWFZJUUISPVHIWBSJPVTNFEJB TVDIBSFFNBJM 4.4 UFMFQIPOF GBDTJNJMF XFCTJUFBOEMFUUFSCPYOQBSUJDVMBS PG BEESFTTJOH WJB FNBJM SFQPSU DBO CF TFOU UP QFOHBEVBO DJUSBUVCJOEPDPJE Protection to the reporter 5IF QSPUFDUJPO UP UIF SFQPSUFS BSF TVCKFDU UP UIF 8PSL BHSFFNFOUGPSJOMBVTFQPJOUUIBUJTUPTBZ FWFSZ FNQMPZFF JT GSFF GSPN BOZ DSJNF XIJDI NBZ CF DSFBUFE BOZQBSUZBNPOHPUIFSTSFWFOHFEVFUPUIFEFWJBUFESFQPSUPS WJPMBUJPO TFYBCVTF JOTVMU EJTDSJNJOBUJPOEVFUPPSJHJO SFMJHJPO BOECFMJFG SBDF TLJODPMPSBOEBHF Handling the complaints 3FQPSUDPNQMBJOTSFDFJWFECZUIFPNQBOZXJMMCFQSPDFTTFE GVSUIFSCZBUFBNGPSNFECZUIFPNQBOZ The Complaints Processing Party OUFSOBM VEJUPS OEVTUSJBM 3FMBUJPOT 0öDFS 30 BOE FOFSBM .BOBHFSPGUIFPNQBOZBSFUIFDPNQMBJOUTQSPDFTTJOHQBSUZ Results from the handling of Complaints OUFSOBM VEJU PS 30 PG UIF PNQBOZ XIP SFDFJWFE UIF DPNQMBJOUTXJMMDBSSZPVUFYBNJOBUJPOTVDIBT OWFTUJHBUJPO PMMFDUJPOPGUIFNBUFSJBMDPOTJEFSFEBTFWJEFODF FDJEJOHPOUIFDBTF 3FDPNNFOEBUJPOUPUIF.BOBHFNFOUGPSGVSUIFSBDUJPOT

c. Sosialisasi Kode Etik dan Penegakannya ,PEFUJLEJTPTJBMJTBTJLBONFMBMVJCFSCBHBJQMBLBUZBOH

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d. Kode etik disusun dalam berbagai dokumen dan berlaku bagi seluruh karyawan, termasuk menejer,

Direksi dan Dewan Komisaris. Sistem Pelaporan Pelanggaran 4JTUFN1FMBQPSBO1FMBOHHBSBO XIJTUMFCMPXJOHTZTUFN BEBMBI NFLBOJTNFCBHJTJBQBTBKB CBJLJUVLBSZBXBO NBOUBOLBSZBXBO BOHHPUB EBSJ TVBUV JOTUJUVTJ BUBV PSHBOJTBTJ BUBV NBTZBSBLBU VNVNZBOHJOHJONFMBQPSLBOTVBUVUJOEBLBOZBOHEJBOHHBQ NFMBOHHBSLFUFOUVBOBUBVFUJLBCFSLBJUBOMBOHTVOHBUBVUJEBL MBOHTVOHEFOHBOLFQFOUJOHBO1FSTFSPBO 4JTUFN1FMBQPSBO1FMBOHHBSBONFODBLVQIBMIBMZBOHCFSLBJUBO EFOHBO DBSB QFOZBNQBJBO QFMBOHHBSBO QFSMJOEVOHBO CBHJ QFMBQPS QFOBOHBOBO QFOHBEVBO QJIBL ZBOH NFOHFMPMB QFOHBEVBOEBOIBTJMEBSJQFOBOHBOBOQFOHBEVBO Cara Penyampaian Laporan Pelanggaran 4JTUFN CBHJ QFMBQPS ZBOH JOHJO NFOZBNQBJLBO QFOZJNQBOHBOQFMBOHHBSBO EJ 1FSTFSPBO EBQBU EJMBLVLBONFMBMVJCFSCBHBJNFEJB TFQFSUJFNBJM UFMFQPO GBLTJNJMJ ,IVTVT FNBJM EBQBU EJLJSJN LF QFOHBEVBO DJUSBUVCJOEPDPJE Perlindungan Bagi Pelapor 1FSMJOEVOHBO CBHJ QFMBQPS TFCBHBJNBOB EJBUVS EBMBN 1FSKBOKJBO,FSKBFSTBNB1FSJPEFEBMBN1BTBM CVUJSZBJUV4FUJBQLBSZBXBOCFCBTEBSJQFSMBLVBO KBIBU ZBOH NVOHLJO EJMBLVLBO PMFI QJIBL NBOBQVO BOUBSB MBJO QFNCBMBTBO EFOEBN LBSFOB NFMBQPSLBO QFOZJNQBOHBO BUBV QFMBOHHBSBO QFMFDFIBO TFLTVBM QFOHIJOBBO EJTLSJNJOBTJ LBSFOB TVLV BHBNB EBO LFQFSDBZBBO SBT XBSOBLVMJUEBOVNVS Penanganan Pengaduan -BQPSBOQFOHBEVBOZBOHEJUFSJNBQFSTFSPBOBLBOEJLFMPMB EBOEJUJOEBLMBOKVUJPMFIUFBNZBOHEJCFOUVLQFSTFSPBO Pihak Yang Mengelola Pengaduan 5FBNZBOHNFOHFMPMBQFOHBEVBOBEBMBIOUFSOBMVEJUPS OEVTUSJBM3FMBUJPOT0öDFS 30 .BOBKFS6NVN1BCSJL Hasil Dari Penanganan Pengaduan OUFSOBM VEJUPS BUBV 30 ZBOH NFOFSJNB QFOHBEVBO BLBONFMBLVLBOQFNFSJLTBBOCFSVQB QFOZFMJEJLBO QFOHVNQVMBOCBSBOHCVLUJ QFNCVLUJBO SFLPNFOEBTJ LFQBEB .BOBHFNFO VOUVL UJOEBLBO TFMBOKVUOZB 88 PT CITRA TUBINDO Tbk Laporan Tahunan 2014 Annual Repor t

A. Lingkungan Hidup dan Sistem Pengolahan Limbah

t Penggunaan Bahan Baku atau Bahan Penolong Produksi Bahan baku atau bahan penolong yang digunakan oleh Perseroan adalah sebagai berikut: t BIBOBLV4FBNMFTTSFFO1JQF 4UFFMPJM Plastic Resin. t BIBO1FOPMPOH5IJOOFS BU OTFSU PPMBOU FMUBGPSHF PQF .FTLJQVOCBIBOCBLVVUBNBZBOHEJHVOBLBOCVLBO UFSNBTVL CBIBO FDPQSPEVDU OBNVO 1FSTFSPBO NFNCVBU LFCJKBLBO EJNBOB 1FSTFSPBO IBOZB NFOFSJNBCBIBOCBIBOQFOPMPOHBUBVQFOVOKBOH ZBOH UJEBL UFSNBTVL LBUFHPSJ .3 BSDJOPHFOJD .VUBHFOJD 3FQSPUPYJD EBO NFOHHBOUJ CBIBO CBIBOQFOVOKBOHMBJOOZBEFOHBOCBIBOZBOHMFCJI SBNBICBJLQBEBMJOHLVOHBONBVQVOQBEBNBOVTJB t 1FOHHVOBBO OFSHJ ZBOH 3BNBI -JOHLVOHBO TFSUBmTJFOTJOFSHJ 6OUVL NFXVKVELBO LPNJUNFO EBMBN IBM QFOHHVOBBO FOFSHJ ZBOH SBNBI MJOHLVOHBO 1FSTFSPBO UFMBI NFMBLVLBO QFOHHBOUJBO TPMBS diesel dengan natural gas sebagai bahan bakar VUBNBVOUVLTFNVBGBTJMJUBTVUBNBQSPEVLTJEBO QFNCBOHLJUMJTUSJL 1PXFSPVTF 1FSTFSPBOTFKBL UBIVOEBOKVHBTBBUJOJTFEBOHEBMBNQSPTFT QFOHHBOUJBOSFGSJHFSBOU JSPOEJUJPOFS ZBOH SBNBIMJOHLVOHBO

A. Environment and System of Waste Treatment

t 6TBHFPG3BX.BUFSJBMPSVYJMJBSZNBUFSJBMTGPS QSPEVDUJPO The raw material or auxiliary materials utilized by the Company are: t Raw Material: Seamless Green Pipe, Steel Coil, Plastic Resin. t Auxiliary material: Thinner, Paint, Insert, Coolant, Delta Forge, Dope. Though the main raw material is classified as eco- product, the Company has made policies of only accepting auxiliary or supporting materials not in the category Carcinogenic, Mutagenic, Reprotoxic CMR and replace the supporting material with more environment friendly and safe to people and community. t 6UJMJ[F FOWJSPONFOU GSJFOEMZ PG OFSHZ BOE öDJFOUMZ To realize the commitment in the usage of environmentally friendly energy, the Company has replaced the usage of fuel oil with natural gas as the main source of energy for all lines of productions and Power House. Since 2005 and up till now the Company is in the process of replacing environmentally friendly refrigerant for its Air Conditioners. Tanggung jawab Sosial Perusahaan PSQPSBUF4PDJBM3FTQPOTJCJMJUZ