Pokok-pokok Kode Etik Reginald Djakarya, QIA

84 PT CITRA TUBINDO Tbk Laporan Tahunan 2014 Annual Report CBTJT PG JUT DPNQFUJUJWFOFTT BOE MPOH TUBOEJOH SFMBUJPOT XJUIDVTUPNFST t OUFHSJUZ OUFHSJUZ TIPVME CF UIF GPVOEBUJPO PG BMM EFDJTJPOT BOE QSBDUJDFT JO UIF PNQBOZ XIJDI QVUT JUT DPOmEFODF JO UIF QSPGFTTJPOBMJTN BOE JOUFHSJUZ PG QFPQMF XPSLJOH XJUIJO PNQBOZ QFSTPOOFMT DPOmEFODF JT GPVOEFE PO DPNQMJBODF XJUI B OVNCFS PG SVMFT 8JUIPVU CFJOH B TVCTUJUVUF GPS JOEJWJEVBM TFOTF PG SFTQPOTJCJMJUZ UIF GPMMPXJOHSVMFTBSFBSFGFSFODFGPSBMM - Conflict of interested OZ TJUVBUJPO TIPVME CF BWPJEFE XIFSF UIF QFSTPOBM JOUFSFTUTPGQFSTPOOFMPSPGQFSTPOTPSFOUJUJFTUPXIJDI UIFZBSFMJOLFENBZCFJODPOnJDUXJUIUIFPNQBOZT JOUFSFTUT 5PEFUFSNJOFXIFUIFSUIFSFJTBDPOnJDUPGJOUFSFTU BMM QFSTPOOFMNVTUFOTVSFUIBUUIFZBDUJOUIFCFTUJOUFSFTUT PG UIF PNQBOZ FYDMVEJOH BOZ PUIFS DPOTJEFSBUJPO FTQFDJBMMZQFSTPOBM 5IFGPMMPXJOHTJUVBUJPOTDBOCFDPOTJEFSFEBTMJLFMZUP SFTVMUJODPOnJDUTPGJOUFSFTU OZEJSFDUPSJOEJSFDUJOUFSFTUUBLFOJOBDPNQFUJUPS TVQQMJFS TFSWJDF QSPWJEFS PS DVTUPNFS FYJTUJOH PS QPUFOUJBM PUIFSUIBOUIFQVSDIBTFPGRVPUFETIBSFT JOBDDPSEBODFXJUIUIFSVMFTPOJOTJEFJOGPSNBUJPO OZ QSPGFTTJPOBM PS QFSTPOBM DPNNJUNFOU PVUTJEF 5IFPNQBOZUIBUNJHIUBõFDUDPNNJUNFOUUPUIF EVUZUP5IFPNQBOZ VOMFTTQSFWJPVTMZBVUIPSJ[FE CZNBOBHFNFOU QPUFOUJBM DPOnJDU PG JOUFSFTU TJUVBUJPO NVTU CF CSPVHIUUPUIFBUUFOUJPOPGNBOBHFNFOUBOEXJMMCF IBOEMFEJOBDDPSEBODFXJUIUIFMBXTBOESFHVMBUJPOT BQQMJDBCMF - Relations with third parties WFSZJOEJWJEVBMBU5IFPNQBOZFYQPTFTUIFSPVQT SFQVUBUJPO JNBHFBOEOPUPSJFUZJOIJTPSIFSSFMBUJPOT XJUI UIJSE QBSUJFT POTFRVFOUMZ IF PS TIF NVTU NBJOUBJOGBJS IPOFTUSFMBUJPOTXJUIUIFN DDPSEJOHMZ 5IFPNQBOZQFSTPOOFMBSFOPUBMMPXFE to: 4FFL BDDFQU PS HJWF HJGUT PS JOWJUBUJPOT JG JU DPVME JOnVFODFBEFDJTJPOQSPDFTTPSCFQFSDFJWFEBTEPJOH TP BOEIFODFNJHIUDPOTUJUVUFBDPSSVQUBDU JWF VOEFSUBLJOHT UIBU BSF FYDFTTJWF JO SFMBUJPO UP UIFQPTJUJPOUIFZIPME FIBWFJOBEFOJHSBUJOH PõIBOEPSVODJWJMNBOOFS UPXBSETUIJSEQBSUJFTXJUIXIPNUIFZBSFJODPOUBDU GUIFSFBSFEPVCUTBTSFHBSETSFMBUJPOTXJUIBUIJSE QBSUZ 5IF PNQBOZ QFSTPOOFM JNNFEJBUFMZ SFGFS UIFNBUUFSUPNBOBHFNFOU VOUVL CFSBEBQUBTJ BEBMBI TBMBI TBUV LFVOHHVMBO EBO NFOKBEJ EBTBS EBMBN CFSTBJOH EBO NFOKBHB IVCVOHBOKBOHLBQBOKBOHEFOHBOQBSBQFMBOHHBO t OUFHSJUBT OUFHSJUBTIBSVTNFOKBEJEBTBSEBSJTFNVBLFQVUVTBO EBOQSBLUJL1FSTFSPBOEJNBOB1FSTFSPBONFMFUBLBO LFZBLJOBOOZB QBEB QSPGFTJPOBMJTNF EBO JOUFHSJUBT EBSJ LBSZBXBO ZBOH CFLFSKB EJ 1FSTFSPBO 3BTB QFSDBZB EJSJ TFNVB LBSZBXBO EBQBU EJUFNVLBO EBMBN LFQBUVIBOOZB QBEB TFNVB BUVSBO 5BOQB CFSNBLTVEVOUVLNFSBHVLBOSBTBUBOHHVOHKBXBC TFTFPSBOH BUVSBOBUVSBOEJCBXBIJOJBEBMBIBDVBO CBHJTFNVBPSBOH - Benturan kepentingan BMBN TFUJBQ TJUVBTJ IBSVT EJIJOEBSJ EJNBOB LFQFOUJOHBOQSJCBEJBUBVTFLFMPNQPLPSBOHBUBV CBEBONVOHLJOCFSUFOUBOHBOEFOHBO1FSTFSPBO 6OUVL NFNBTUJLBO BQBLBI UFSEBQBU CFOUVSBO LFQFOUJOHBO NBLB TFNVB LBSZBXBO IBSVT NFNBTUJLBO CBIXB NFSFLB CFSUJOEBL TFCBJL CBJLOZB VOUVL LFQFOUJOHBO 1FSTFSPBO UBOQB BEB QFSUJNCBOHBO BQBQVO UFSVUBNB VOUVL LFQFOUJOHBOQSJCBEJ 4JUVBTJTJUVBTJ CFSJLVU EBQBU EJBOHHBQ XVKVE CFOUVSBOLFQFOUJOHBO NFNJMJLJLFQFOUJOHBOTFDBSBMBOHTVOHBUBVUJEBL MBOHTVOHBUBTLPNQFUJUPS QFNBTPL QFOZFEJBKBTB BUBV QFMBOHHBO ZBOH TVEBI BEB NBVQVO ZBOH CFSQPUFOTJ TFMBJO QFNCFMJBO TBIBN EJ QBTBS NPEBMTFTVBJEFOHBOBUVSBOJOUFSOBM1FSTFSPBO LPNJUNFO ZBOH CFSTJGBU QSPGFTJPOBM BUBVQVO ZBOHCFSTJGBUQFSPSBOHBOEJMVBS1FSTFSPBOZBOH NVOHLJO EBQBU NFNQFOHBSVIJ LPNJUNFO BLBO LFXBKJCBOOZB LFQBEB 1FSTFSPBO LFDVBMJ TFCFMVNOZBTVEBIEJJ[JOLBOPMFINBOBKFNFO 4VBUV QPUFOTJ BLBO BEBOZB CFOUVSBO LFQFOUJOHBO IBSVT EJMBQPSLBO LFQBEB NBOBKFNFO 1FSTFSPBO EBO BLBOTFHFSBEJUBOHBOJTFTVBJEFOHBOIVLVNEBO BUVSBOZBOHCFSMBLV - Hubungan dengan pihak ketiga 4FUJBQ JOEJWJEV EJ 1FSTFSPBO NFODFSNJOLBO SFQVUBTJ OBNB CBJL EBO LFUFOBSBO 1FSTFSPBO SPVQ EBMBN IVCVOHBOOZBEFOHBOQJIBLLFUJHB BLJCBUOZB JBIBSVT NFOKBHBIVCVOHBOZBOHBEJMEBOKVKVSEFOHBONFSFLB 4FQBUVUOZB LBSZBXBO 1FSTFSPBO UJEBL EJQFSCPMFILBOVOUVL .FODBSJ NFOFSJNB BUBV NFNCFSJ IBEJBI BUBV VOEBOHBO KJLB IBM UFSTFCVU EBQBU NFNQFOHBSVIJ TVBUV QSPTFT LFQVUVTBO BUBV EJBOHHBQ NFNQFOHBSVIJ EBO CJTB EJBOHHBQ NFMBLVLBOTVBUVUJOEBLBOLPSVQTJ .FNCFSJLBO QFSMBLVBO ZBOH NFMFCJIJ XFXFOBOHQPTJTJZBOHNFSFLBFNCBO .FOVOKVLBO TJLBQ ZBOH UJEBL QBUVU CFSLBUB LBUBLBTBS BUBVUJEBLCFSQJLJSQBOKBOHUFSIBEBQ QJIBL LFUJHB ZBOH CFSLPNVOJLBTJ EFOHBO NFSFLB +JLB BEB LFSBHVBO ZBOH CFSLBJUBO BLBOIVCVOHBOOZBEFOHBOQJIBLLFUJHBNBLB LBSZBXBO 1FSTFSPBO IBSVT TFHFSB NFSVKVL NBTBMBIUFSTFCVULFQBEBNBOBKFNFO 85 PT CITRA TUBINDO Tbk Laporan Tahunan 2014 Annual Report - Insider dealing 5IF PNQBOZ QFSTPOOFM XIP IBWF JOTJEF JOGPSNBUJPO UIBU NJHIU JOnVFODF UIF NBSLFU QSJDF PG 5IF PNQBOZ TIBSFTNVTUOPUUBLFJOJUJBUJWFTUIBUDPVMESFTVMUJOJOTJEFS EFBMJOHPSUSBEJOH - Confidentiality MM5IFPNQBOZQFSTPOOFMNVTUFOTVSFUIBUJOGPSNBUJPO PGBDPOmEFOUJBMOBUVSFUIBUUIFZLOPXPGBTBSFTVMUPG UIFJSXPSLJTQSPUFDUFE - Conservation of assets MM5IFPNQBOZQFSTPOOFMFOTVSFUIBUUIFPNQBOZT BTTFUTBSFDPOTFSWFE JOBDDPSEBODFXJUIUIFPNQBOZT JOUFSFTUT OZGPSNPGXBTUFPSNJTVTFNVTUCFBWPJEFE t 5SBOTQBSFODZ UJTCBTFEPOUSBOTQBSFODZXIJDISFRVJSFTBSBQJEnPXPG DMFBSBOEPCKFDUJWFJOGPSNBUJPO - Internal relations UJTCBTFEPOUSBOTQBSFODZXIJDISFRVJSFTBSBQJEnPX PGDMFBSBOEPCKFDUJWFJOGPSNBUJPO - Basic traits MMQFSTPOOFMJOUIFJSDPOUSJCVUJPOUPUIF0SHBOJ[BUJPOT EFWFMPQNFOU IBWF UP FNQIBTJ[F UIFJS BQQSPBDIFT CBTFEPOUSBJUTPGVOJUZ GBJSOFTT MJTUFOJOH BTFOTFPG SFTQPOTJCJMJUZBOEUFBNXPSL t 3FTQFDUGPSQFPQMF 3FTQFDU GPS NFO BOE XPNFO UIFJS EJHOJUZ EJWFSTJUZ BOE UIF WBSJFUZ PG UIFJS DVMUVSFT JT BU UIF IFBSU PG UIF DPNNJUNFOU PG UIF PNQBOZ QFSTPOOFM U FOSJDIFT FBDIBOEFWFSZPOFUDPOUSJCVUFTUPUIFQFSGPSNBODF PGBMMQFSTPOOFM3FTQFDUCFHJOTXJUITFDVSJUZ XIJDIJT POFPGPNQBOZGVOEBNFOUBMWBMVFT 3FTQFDUGPSQFPQMFXPSLJOHJOUIFPNQBOZ 5IFPNQBOZSFBöSNTJUTDPNNJUNFOUUPUIFGPMMPXJOH 1SJODJQMFTPG4PDJBM3FTQPOTJCJMJUZ JOQBSUJDVMBS BQQMJDBUJPO PG OBUJPOBM MBXT BOE BQQMJDBCMF JOUFSOBUJPOBMBHSFFNFOUT SFTQFDU GPS IVNBO SJHIUT BOE GVOEBNFOUBM VOJWFSTBM QSJODJQMFTUIBUQSPUFDUFNQMPZFFTEJHOJUZ SFTQFDUBOE GSFFEPN B TFDVSF IFBMUIZ XPSLJOH FOWJSPONFOU FOTVSJOH UIF QIZTJDBM BOE NFOUBM JOUFHSJUZ IFBMUI BOE TBGFUZ PG FNQMPZFFT XIJDISFNBJOBOBCTPMVUFQSJPSJUZ UIF SJHIU GPS FNQMPZFFT UP BTTPDJBUF BOE UBLF QBSU JO DPMMFDUJWFOFHPUJBUJPOT UIF VTF PG QFSNBOFOU TUBõ JO OVNCFST BQQSPQSJBUF UP UIF POHPJOH MFWFM PG CVTJOFTT WPDBUJPOBM USBJOJOH DPNQMJBODF XJUI SFHVMBUJPOT PO XPSLJOH IPVST TUBõ QBSUJDJQBUJPOJOBQSPDFTTPGDPOUJOVJOHJNQSPWFNFOU BOEQSPHSFTT t DUJPO PNQBOZ BDUT JO BDDPSEBODF XJUI JUT QSJODJQMFT XIJDI BSF GPVOEFE PO JUT WBMVFT SFnFDUJOH UIF XBZ JO XIJDI PNQBOZNFBOTUPDPOEVDUJUTSFMBUJPOTXJUIBMMQBSUOFST BOEPUIFSQBSUJFT - Transaksi oleh orang dalam 1FSTPOJM 1FSTFSPBO ZBOH NFNJMJLJ JOGPSNBTJ JOUFSOBM QFOUJOH ZBOH LFNVOHLJOBO CFTBS EBQBU NFNQFOHBSVIJIBSHBTBIBN1FSTFSPBOEJQBTBSNPEBM UJEBL CPMFI NFMBLVLBO UJOEBLBO BQBQVO ZBOH CJTB EJLBUFHPSJLBOQFSEBHBOHBOPMFIPSBOHEBMBN - Kerahasiaan 4FNVBQFSTPOJMQFSTFSPBOIBSVTNFNBTUJLBOCBIXB JOGPSNBTJZBOHTJGBUOZBSBIBTJBZBOHNFSFLBLFUBIVJ EJLBSFOBLBO QFLFSKBBOOZB IBSVT UFUBQ EJKBHB LFSBIBTJBBOOZB - Perlindungan atas aset Perusahaan 4FUJBQ LBSZBXBO 1FSTFSPBO IBSVT NFNBTUJLBO CBIXB BTFUBTFU QFSVTBIBBO EJSBXBU TFTVBJ EFOHBOLFQFOUJOHBO1FSVTBIBBO 4FNVBCFOUVLQFNCPSPTBOEBOQFOZBMBIHVOBBO IBSVTEJIJOEBSJ t ,FUFSCVLBBO FSEBTBSLBO QBEB USBOTQBSBOTJ ZBOH NFXBKJCLBO BSVTJOGPSNBTJZBOHDFQBU KFMBTEBOPCZFLUJG - Hubungan internal FSEBTBSLBOQBEBLFUFSCVBLBBOZBOHNFXBKJCLBO BSVTJOGPSNBTJZBOHDFQBU KFMBTEBOPCZFLUJG - Sifat dasar 4FNVB QFSTPOJM EBMBN LPOUSJCVTJOZB LFQBEB QFSLFNCBOHBO 1FSTFSPBO IBSVT NFOFLBOLBO QFOEFLBUBOBUBTEBTBSLFTBUVBO LFBEJMBO NFOZJNBL NFNJMJLJSBTBUBOHHVOHKBXBCEBOLFSKBTBNB t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t -BOHLBILTJ 1FSTFSPBO CFSUJOEBL TFTVBJ EFOHBO QSJOTJQQSJOTJQ ZBOH EJMJIBU EBMBN OJMBJOJMBJ EBTBS 1FSTFSPBO NFODFSNJOLBO CBHBJNBOB 1FSTFSPBO NFOKBMJO IVCVOHBOOZBEFOHBOTFNVBNJUSBEBOQJIBLMBJO 86 PT CITRA TUBINDO Tbk Laporan Tahunan 2014 Annual Report 5IPTF QSJODJQMFT GPSN B CFODINBSL GPS UIF PNQBOZ FTQFDJBMMZ JO JNQMFNFOUJOH JUT TVTUBJOBCMF SFTQPOTJCMF EFWFMPQNFOUQMBOT0WFSBMM PNQBOZVOEFSUBLFTUPSVO JUT CVTJOFTT JO BDDPSEBODF XJUI JOUFSOBUJPOBM OBUJPOBM BOEMPDBMMBXTBOESFHVMBUJPOT - Towards shareholders 5IF PNQBOZ TUSJWFT UP EFTFSWF UIF DPOmEFODF PG PVS TIBSFIPMEFST CZ VTJOH UIF PNQBOZT SFTPVSDFT FõFDUJWFMZBOESFTQPOTJCMZ4IBSFIPMEFSTSFDFJWFBDDVSBUF USBOTQBSFOU WFSJmBCMFmOBODJBMJOGPSNBUJPOJOEVFUJNF 8F TUSJWFT UP DPNQMZ XJUI UIF CFTU SFDPNNFOEBUJPOT PO DPSQPSBUF HPWFSOBODF BOE SVOOJOH UIF PNQBOZT CVTJOFTT - Towards customers 5IFPNQBOZQBZTBUUFOUJPOUPNFFUJOHUIFOFFETPGJUT DVTUPNFSTCZIBWJOHUJNFGPSUIFN MJTUFOJOHUPUIFNBOE TIPXJOHJOJUJBUJWF8FBSFDPNNJUUFEUPTVQQMZJOHRVBMJUZ QSPEVDUT BOE TFSWJDFT UP JUT DVTUPNFST BOE DPOTUBOUMZ JNQSPWJOH JUT UFDIOPMPHJFT BOE NFUIPET XJUI B IJHI TUBOEBSEPGJOOPWBUJPOBOETBGFUZ - Towards suppliers 5IF PNQBOZ TUSJWFT UP EFWFMPQ B SFMBUJPOTIJQ PG DPOmEFODF BOE QBSUOFSTIJQ XJUI JUT TVQQMJFST JO PSEFS UP CFTU TBUJTGZ JUT DVTUPNFST SFRVJSFNFOUT 5BLJOH UIF JOUFSFTUTPGBMMJOUPDPOTJEFSBUJPOBOEDPNQMZJOHXJUIGBJS DPOUSBDUVBMUFSNTBSFUIFCBTFTPGSFMBUJPOTCFUXFFOUIF PNQBOZBOEJUTTVQQMJFST 5IF PNQBOZ BTLT JUT TVQQMJFST UP SFTQFDU UIF GVOEBNFOUBM SJHIUT PG UIFJS FNQMPZFFT JO MJOF XJUI JUT DPNNJUNFOUTUPJUTPXOQFSTPOOFM5IFPNQBOZUBLFT UIJTJOUPBDDPVOUJOJUTBTTFTTNFOUT - Towards the environment 5IF PNQBOZ TUSJWFT UP SFTQFDU UIF FOWJSPONFOU BOE PQFSBUFT XJUI TVTUBJOBCMF EFWFMPQNFOU JO NJOE O QBSUJDVMBS UIFPNQBOZFOTVSFTUIBUJUTHSPXUIJTCBTFE POPQUJNBMVTFPGOBUVSBMSFTPVSDFT FTQFDJBMMZXIFSFOPO SFOFXBCMF SFTPVSDFT BSF DPODFSOFE TVDI BT DFSUBJO SBX NBUFSJBMTBOEGPTTJMGVFMT - Towards countries and communities 5IF PNQBOZ FOEFBWPVST UP SFTQFDU MPDBM DVMUVSF BOE QSBDUJDFTJOUIFDPVOUSJFTBOEDPNNVOJUJFTXIFSFJUEPFT CVTJOFTT

b. Company’s Culture OFX NPEJmFE WBMVF PG UIF PNQBOZ XBT FYFSDJTFE BOE

XBTNBEFBQQMJDBCMFUPBMMFNQMPZFFTTPUIFZBSFSFBEZGPS UIFNPSFDIBMMFOHJOHFOWJSPONFOU OUFHSJUZBOEIPOFTUZ POUJOVPVTJNQSPWFNFOU BDUCBTFE SFBM 5FBNXPSL 3FTQFDUGPSQFPQMF 1SJOTJQQSJOTJQ UFSTFCVU NFNCFOUVL TFCVBI BDVBO CBHJ1FSTFSPBO LIVTVTOZBEBMBNQFOFSBQBOSFODBOB QFOHFNCBOHBO ZBOH CFSLFTJOBNCVOHBO EBO CFSUBOHHVOH KBXBC 4FDBSB LFTFMVSVIBO 1FSTFSPBO NFOKBMBOLBO CJTOJTOZB TFTVBJ EFOHBO IVLVN EBO QFSBUVSBOJOUFSOBTJPOBM OBTJPOBMEBOEBFSBI - Terhadap Pemegang Saham 1FSVTBIBBOTFMBMVCFSVQBZBNFOEBQBULFQFSDBZBBOEBSJ QBSB QFNFHBOH TBIBN EFOHBO NFOHHVOBLBO TFHBMB TVNCFSEBZBQFSVTBIBBOTFDBSBFGFLUJGEBOCFSUBOHHVOH KBXBC 1BSB QFNFHBOH TBIBN NFOFSJNB JOGPSNBTJ LFVBOHBOZBOHBLVSBU UFSCVLB EBOEBQBUEJWFSJGJLBTJUFQBU XBLUV1FSTFSPBOTFMBMVCFSVQBZBVOUVLNFOHJLVUJTBSBO TBSBO UFSCBJL BUBT 5BUB ,FMPMB 1FSTFSPBO EBO EBMBN IBM NFOKBMBOLBOCJTOJT1FSVTBIBBO - Terhadap pelanggan 1FSTFSPBO NFNCFSJ QFSIBUJBO LFQBEB QFMBOHHBO VOUVL NFNFOVIJ LFCVUVIBOOZB EFOHBO DBSB NFNCFSJLBO XBLUV CBHJ NFSFLB NFOEFOHBSLBO NFSFLB EBO NFOVOKVLBO JOJTJBUJG 1FSTFSPBO CFSLPNJUNFO VOUVL NFOZFEJBLBOQSPEVLEBOKBTBZBOHCFSLVBMJUBTLFQBEB QFMBOHHBOOZB EBO UFSVTNFOFSVT NFOJOHLBULBO NFUPEF EBO UFLOPMPHJ EFOHBO TUBOEBS ZBOH UJOHHJ EBMBNJOPWBTJEBOLFTFMBNBUBOLFSKB - Terhadap Pemasok 1FSVTBIBBO TFMBMV CFSVQBZB NFNCBOHVO IVCVOHBO ZBOH UFSQFSDBZB EBO LFNJUSBBO EFOHBO QBSB QFNBTPLOZB VOUVL TFEBQBU NVOHLJO NFNFOVIJ QFSTZBSBUBO QFMBOHHBO BMBN NFNQFSUJNCBOHLBO LFQFOUJOHBOTFNVBQJIBLEBONFOFSBQLBOQFSTZBSBUBO LPOUSBL ZBOH BEJM BEBMBI EBTBS EBSJ IVCVOHBO BOUBSB 1FSTFSPBOEFOHBOQBSBQFNBTPLOZB 1FSTFSPBO NFOVOUVU QBSB QFNBTPLOZB VOUVL NFOHIPSNBUJIBLIBLNFOEBTBSQBSBLBSZBXBOOZB TFKBMBO EFOHBO LPNJUNFO 1FSTFSPBO EFOHBO QBSB LBSZBXBOOZBTFOEJSJ1FSTFSPBOTFMBMVNFNQFSUJNCBOHLBO IBMUFSTFCVUEBMBNQSPTFTQFOJMBJBOOZB - Terhadap lingkungan hidup 1FSTFSPBOTFMBMVCFSVQBZBNFOKBHBMJOHLVOHBOIJEVQ EBONFMBLVLBOLFHJBUBOOZBEFOHBOLFTBEBSBBOBLBO LPOTFQQFNCBOHVOBOZBOHCFSLFMBOKVUBO1FSTFSPBO TFDBSB LIVTVT NFNBTUJLBO CBIXB QFSUVNCVIBOOZB EJMBOEBTJ BUBT QFOHHVOBBO TVNCFS EBZB BMBN ZBOH PQUJNBM UFSVUBNB CBIBO CBLV ZBOH UJEBL EBQBU EJQFSCBIBSVJEBOCBIBOCBLBS - Terhadap Negara dan masyarakat 1FSTFSPBO TFMBMV CFSVQBZB VOUVL NFOHIPSNBUJ LFCVEBZBBO EBO BEBU NBTZBSBLBU TFUFNQBU EJ TFNVB OFHBSB EBO LPNVOJUBT EJNBOB 1FSTFSPBO NFMBLVLBOCJTOJTOZB

b. Budaya Perusahaan JMBJOJMBJ CVEBZB 1FSTFSPBO UFMBI EJTFNQVSOBLBO

VOUVL TFHFSB EJMBLTBOBLBO PMFI TFMVSVI LBSZBXBO 1FSTFSPBOBHBSTJBQNFOHIBEBQJUBOUBOHBO OUFHSJUBTEBOLFKVKVSBO 1FSCBJLBOZBOHCFSLFTJOBNCVOHBO FSMBOEBTLBOGBLUB SFBM ,FSKBTBNBUJN 1FOHIBSHBBOUFSIBEBQTFTBNB 87 PT CITRA TUBINDO Tbk Laporan Tahunan 2014 Annual Report c. Socialization of Business Etiquette and Its Enforcement VTJOFTT FUJRVFUUF JT TPDJBMJ[FE UISPVHI QPTUFST QPTUFE JO WBSJPVT NFEJB BOE OPUJDF CPBSET BOE JO UIF NQMPZNFOU HSFFNFOUJODMVEJOHTBODUJPOPOUIFWJPMBUJPO 5IFJNQMFNFOUBUJPOPGVTJOFTTUIJDJTGPMMPXT 5IF PNQBOZ QFSTPOOFM BSF QFSTPOBMMZ SFTQPOTJCMF GPS JNQMFNFOUJOH JUT WBMVFT BOE QSJODJQMFT BOE DPNQMZJOH XJUISVMFTUIFPNQBOZQVCMJTIFT .BOBHFNFOU NBLFT UIF VTJOFTT UIJD LOPXO UP BMM QFSTPOOFM d. Business etiquette is compiled in various documents and valid for all employees including managers, Board of Directors and Board of Commissioners. Whistleblowing system 5IF XIJTUMFCMPXJOH TZTUFN JT B NFDIBOJTN BQQMJFE UP FWFS CPEZ NBZIFTIFCFFNQMPZFF FYFNQMPZFF NFNCFSGSPNBOZ JOTUJUVUJPOPSPSHBOJ[BUJPOPSHFOFSBMQVCMJDXIPXPVMEMJLFUP TVCNJUBSFQPSUPOUIFBDUJWJUZXIJDIWJPMBUFTSFHVMBUJPOPSFUIJD EJSFDUMZPSJOEJSFDUMZSFMBUFEUPUIFJNQPSUBODFPGUIFPNQBOZ 5IF8IJTUMFCMPXFSTZTUFNDPWFSTNBUUFSTBSFSFMBUFEUPIPXUP TVCNJUBSFQPSUPGWJPMBUJPO QSPUFDUJPOUPUIFSFQPSUFS IBOEMJOH UIF DPNQMBJOUT NBOBHF BOE QSPDFTT PõFST BOE SFTVMU PG UIF DPNQMBJOUT Methods of Submitting report of Violation 5IF TZTUFN GPS TVCNJUUJOH B EFWJBUFEWJPMBUJPO SFQPSU JO UIF PNQBOZNBZDPOWFZJUUISPVHIWBSJPVTNFEJB TVDIBSFFNBJM 4.4 UFMFQIPOF GBDTJNJMF XFCTJUFBOEMFUUFSCPYOQBSUJDVMBS PG BEESFTTJOH WJB FNBJM SFQPSU DBO CF TFOU UP QFOHBEVBO DJUSBUVCJOEPDPJE Protection to the reporter 5IF QSPUFDUJPO UP UIF SFQPSUFS BSF TVCKFDU UP UIF 8PSL BHSFFNFOUGPSJOMBVTFQPJOUUIBUJTUPTBZ FWFSZ FNQMPZFF JT GSFF GSPN BOZ DSJNF XIJDI NBZ CF DSFBUFE BOZQBSUZBNPOHPUIFSTSFWFOHFEVFUPUIFEFWJBUFESFQPSUPS WJPMBUJPO TFYBCVTF JOTVMU EJTDSJNJOBUJPOEVFUPPSJHJO SFMJHJPO BOECFMJFG SBDF TLJODPMPSBOEBHF Handling the complaints 3FQPSUDPNQMBJOTSFDFJWFECZUIFPNQBOZXJMMCFQSPDFTTFE GVSUIFSCZBUFBNGPSNFECZUIFPNQBOZ The Complaints Processing Party OUFSOBM VEJUPS OEVTUSJBM 3FMBUJPOT 0öDFS 30 BOE FOFSBM .BOBHFSPGUIFPNQBOZBSFUIFDPNQMBJOUTQSPDFTTJOHQBSUZ Results from the handling of Complaints OUFSOBM VEJU PS 30 PG UIF PNQBOZ XIP SFDFJWFE UIF DPNQMBJOUTXJMMDBSSZPVUFYBNJOBUJPOTVDIBT OWFTUJHBUJPO PMMFDUJPOPGUIFNBUFSJBMDPOTJEFSFEBTFWJEFODF FDJEJOHPOUIFDBTF 3FDPNNFOEBUJPOUPUIF.BOBHFNFOUGPSGVSUIFSBDUJPOT

c. Sosialisasi Kode Etik dan Penegakannya ,PEFUJLEJTPTJBMJTBTJLBONFMBMVJCFSCBHBJQMBLBUZBOH

EJMFUBLBOEJCFSCBHBJNFEJBEBOQBQBOQFOHVNVNBO UFSNBTVL EBMBN 1FSKBOKJBO ,FSKB FSTBNB UFSNBTVL TBOHTJBUBTQFMBOHHBSBOOZB 1FOFSBQBO,PEFUJLTFCBHBJCFSJLVU 1FSTPOJM1FSTFSPBOCFSUBOHHVOHKBXBCVOUVLNFOFSBQLBO OJMBJOJMBJ EBTBS EBO LPEF FUJL TFSUB NFNBUVIJ BUVSBO BUVSBOVBOHEJLFMVBSLBOPMFI1FSTFSPBO .BOBKFNFONFNBTUJLBOTFNVBPSBOHNFOHFUBIVJ LPEFFUJLJOJ

d. Kode etik disusun dalam berbagai dokumen dan berlaku bagi seluruh karyawan, termasuk menejer,

Direksi dan Dewan Komisaris. Sistem Pelaporan Pelanggaran 4JTUFN1FMBQPSBO1FMBOHHBSBO XIJTUMFCMPXJOHTZTUFN BEBMBI NFLBOJTNFCBHJTJBQBTBKB CBJLJUVLBSZBXBO NBOUBOLBSZBXBO BOHHPUB EBSJ TVBUV JOTUJUVTJ BUBV PSHBOJTBTJ BUBV NBTZBSBLBU VNVNZBOHJOHJONFMBQPSLBOTVBUVUJOEBLBOZBOHEJBOHHBQ NFMBOHHBSLFUFOUVBOBUBVFUJLBCFSLBJUBOMBOHTVOHBUBVUJEBL MBOHTVOHEFOHBOLFQFOUJOHBO1FSTFSPBO 4JTUFN1FMBQPSBO1FMBOHHBSBONFODBLVQIBMIBMZBOHCFSLBJUBO EFOHBO DBSB QFOZBNQBJBO QFMBOHHBSBO QFSMJOEVOHBO CBHJ QFMBQPS QFOBOHBOBO QFOHBEVBO QJIBL ZBOH NFOHFMPMB QFOHBEVBOEBOIBTJMEBSJQFOBOHBOBOQFOHBEVBO Cara Penyampaian Laporan Pelanggaran 4JTUFN CBHJ QFMBQPS ZBOH JOHJO NFOZBNQBJLBO QFOZJNQBOHBOQFMBOHHBSBO EJ 1FSTFSPBO EBQBU EJMBLVLBONFMBMVJCFSCBHBJNFEJB TFQFSUJFNBJM UFMFQPO GBLTJNJMJ ,IVTVT FNBJM EBQBU EJLJSJN LF QFOHBEVBO DJUSBUVCJOEPDPJE Perlindungan Bagi Pelapor 1FSMJOEVOHBO CBHJ QFMBQPS TFCBHBJNBOB EJBUVS EBMBN 1FSKBOKJBO,FSKBFSTBNB1FSJPEFEBMBN1BTBM CVUJSZBJUV4FUJBQLBSZBXBOCFCBTEBSJQFSMBLVBO KBIBU ZBOH NVOHLJO EJMBLVLBO PMFI QJIBL NBOBQVO BOUBSB MBJO QFNCBMBTBO EFOEBN LBSFOB NFMBQPSLBO QFOZJNQBOHBO BUBV QFMBOHHBSBO QFMFDFIBO TFLTVBM QFOHIJOBBO EJTLSJNJOBTJ LBSFOB TVLV BHBNB EBO LFQFSDBZBBO SBT XBSOBLVMJUEBOVNVS Penanganan Pengaduan -BQPSBOQFOHBEVBOZBOHEJUFSJNBQFSTFSPBOBLBOEJLFMPMB EBOEJUJOEBLMBOKVUJPMFIUFBNZBOHEJCFOUVLQFSTFSPBO Pihak Yang Mengelola Pengaduan 5FBNZBOHNFOHFMPMBQFOHBEVBOBEBMBIOUFSOBMVEJUPS OEVTUSJBM3FMBUJPOT0öDFS 30 .BOBKFS6NVN1BCSJL Hasil Dari Penanganan Pengaduan OUFSOBM VEJUPS BUBV 30 ZBOH NFOFSJNB QFOHBEVBO BLBONFMBLVLBOQFNFSJLTBBOCFSVQB QFOZFMJEJLBO QFOHVNQVMBOCBSBOHCVLUJ QFNCVLUJBO SFLPNFOEBTJ LFQBEB .BOBHFNFO VOUVL UJOEBLBO TFMBOKVUOZB