Monthly Progress Report September 2013
Western I ndonesia National Roads I mprovement Project 34
Table 6.4.1 The activities progress of TPM up to August, 2013
N o
Subject of Activities Actual
Status
Completed Target
1. Preparation the initial draft of ToR of selection the
TPM 100
August, 2013, On schedule
2 Providing the TPM selection guidelines.
100 Sept., 2013
On schedule 3.
Providing the Training Materials for the TPM 75
Sept., 2013
4 Preparing the official letter from the Director of
Planning as Chairman of PMU to Head of BBPJN II III, about the Selection of TPM + TOR and Guidelines
Document 50
November, 2013
The Progress of Third Party Monitoring TPM Activities up to April 2013 and works plan is shown in Appendix F2.
6.4.4 Complaint Handling System CHS
The implementation of these activities will collaborate with MIS Specialist to develop the system to the WINRIP website. The web is being developing by MIS Specialist.
These activities will be done about the end of the year 2013 until the beginning of year 2014.
Establishment of Management of a Complaints Handling Mechanism System CHS which includes several components that needs to be prepared in connection with the
management of CHS as follows:
•
Formation of the Complaints Handling Unit CHU.
•
Preparation of Complaints Register and the complaints address.
•
Preparation of Complaint Handling Procedure.
•
The completion of the Initial investigation of a complaint Procedure, and the procedure for the investigation of Complaints, as well as the conclusion of
investigation.
•
The establishment of the Complaint Handling Commission Executing Agency.
•
Preparation of the device for Executing Agency.
•
The development of a code of conduct and actions for Implementing Institutions Implementing Agency Bidders, Suppliers, contractors and
Monthly Progress Report September 2013
Western I ndonesia National Roads I mprovement Project 35
Consultants. Support the PMU in the Management and Monitoring of the implementation
policy in handling public complaints
In the implementation of Complaint Handling System CHS essentially there are four main components as follows:
