Complaint Handling System CHS

Monthly Progress Report September 2013 Western I ndonesia National Roads I mprovement Project 35 Consultants.  Support the PMU in the Management and Monitoring of the implementation policy in handling public complaints In the implementation of Complaint Handling System CHS essentially there are four main components as follows: • Data Entry. • Complaint Registration. • Complaint Assessment. • Field Investigation and Analysis. • Problem Solving and taking the Decision The activities of Complaint Handling System CHS in September, 2013 was continued in provided input to the Management Information System Specialist in developing the framework of a complaint on the web site of WINRIP. In a further development the discussion will be carried out continuously when needed. The Works Plan Activities for CHS is shown in Annex F3.

6.4.5. Publication Disclosure

Activities for Public Disclosures and Transparencies will be done in lines on the training of Project Management Manual PMM and Financial Monitoring Report FMR or other relevant trainings. And inputting the data or upload the articles will be done to website of WINRIP, now position is not yet developing by Management Information System Specialist. Progress of publication disclosure and transparency activities partly been done through training, as has been reported in section 6.3 above.The Works Plan Activities for Publication Disclosure is shown in Annex F4 .

6.5 Road Safety Audit

Since the Senior Road Safety Audit Engineer has been mobilized on 1 st May 2013, technical design review which is AWP2 and AWP-3 sub-projects in aspect of road safety has been implemented, and then Comment and Recommendation for the DED which were prepared and completed respectively by P2JN or DSC, have been made in response to recommendation of the links for betterment and their implementation under Annual Works ProgramsAWP-2,3, and consists of Quality Assurance Road Safety Audit of Technical Assistance for National Highway through site visiting, review of prepared drawing report, had an official meeting with stakeholder which is for Full Monthly Progress Report September 2013 Western I ndonesia National Roads I mprovement Project 36 design review and technical advisory. The CTC shall compile all the road safety recommendation in the road safety audit reports which shall be part of the technical reports. Project performance of road safety audit is as following component. • All activities which have undertaken during this month. - Post Review, Site Visiting and Full Design Review for the DEDDetailed Engineering Design which is prepared by P2JN and BINTEK. - Presentation meeting with the P2JN, PPK, BINTEK officials. - Technical Review and Road Safety Review Report for 7 Packages to Full-Review and Technical Assistance. - Technical Advisory for the DED which is 10 Packages prepared by DSC. • Current status of the project for technical field as of the end of this month.

6.5.1 All activities which have undertaken during this month

Date Activity 5 September 2013 Attendance the Meeting for WINRIP technical discussion regarding DED which is package 1113 of AWP-2 in Benglkulu province, at Ministry of Public Workss office. The CTC teamsenior highway engineer, senior road safety auditor, highway engineer joined the Ministry of Public Works meeting with the BINTEK to discuss about package 1113 of AWP-2 in Benglkulu province regarding DEDDetailed Engineering Design which is insufficient drawing in terms of details construction amount, some plan of cutting slope, draingage, earthwork,etc.. • Project List for Technical Preview 2 Pacakges in Bengkulu - No.11 BANTAL - MUKOMUKO Link No.015.2, Bengkulu Province - No.13 SP.RUKIS - TJ.KEMUNING Link No.006.0 , Bengkulu Province from 1 September 2013 to 30 September 2013 Technical Advisory for DED which is 4 packages of AWP-2 in West Sumatra province and completed prepared by DSC Design Technical Review of 4 packages which are WINRIP AWP-2 in west sumatra province has carried out by the CTC technical review teamsenior highway engineer, senior road safety auditor, highway engineer in order to assess and identify major issues in aspect of highway road safety for the DED which has prepared by DSC team. and then CTC team has prepared Technical Design Road Safety Advisory Reference and Checklist in response to recommendation of the links for betterment and their implementation under second year Annual Works Program AWP-2, AWP-3, and consists of Quality Assurance Road Safety Audit of Technical Assistance for National Highway. These Advisory Reference and Checklist will be submitted and hand it over until 30 th September 2013 • Project List for Technical Preview 4 Pacakges in Bengkulu - No.8 BTS.PARIAMAN - MANGGOPOH Link No.024.0, West Sumatra Province - No.10 SP.EMPAT - SP.AIR BALAM Link No.034.1 , West Sumatra Province - NO.7 INDRAPURA - TAPAN Link No.019.0 , West Sumatra Province - No.12 KAMBANG- INDRAPURA Link No.017.2 , West Sumatra Province from 16 September 2013 to 17 September 2013 Attendance the Meeting for WINRIP Contract Amendment of Civil Works at the Swiss- Bell Hotel The CTC teamTeam leaders, senior highway engineer joined the Ministry of Public Works meeting with the PMU to discuss about WINRIP Contract Amendment of Civil Works at the Swiss-Bel Hotel on 16th~17th September 2013 in Jakarta.