Rejecting a Task Reassigning a Task Requesting for More Information

Managing Tasks 9-7 User can submit the additional info requested by approver using this action. The requested query will be shown and the user needs to provide the details. The exchange of information is recorded as comments. When you select the task and expand the Actions menu, the Approve, Reject, Re-Assign, and Claim Task options are not available because you must provide the requested information before performing any of these actions. Only the Task Details option is available, as shown in Figure 9 2 , so that you can view the details of the task and provide the requested information. Figure 9 2 Available Option for an RFI Task To submit information:

1. In the Task Details: Approval tab, click on the Request ID link of the RFI task.

Alternatively, you can select the RFI task, and from the Actions menu, select Select Open Task Detail . The Task Details view for the RFI task is displayed, as shown in Figure 9 3 : Figure 9 3 RFI Task Details 9-8 Oracle Fusion Middleware Users Guide for Oracle Identity Manager 2. In the Additional Request Information section, in the Response field, enter the information that is requested about the task.

3. Click Submit to Approver. A message is displayed stating that the additional

information is submitted successfully.

4. Click OK.

After submitting to the Approver, this task will get assigned back to the original approver. This task can now be approved, rejected, reassigned, or claimed by the approver. All the additional information submitted for a request can be viewed in the Request Comments tab of the Task Details page.

9.2 Managing Provisioning Tasks

This tab displays all provisioning tasks assigned to you or pending actions in your inbox. In addition, failed automatic provisioning tasks that you must review to take corrective action are displayed in your inbox. You must take corrective action, such as retry and manually complete, on those tasks. The provisioning tasks feature is used by administrators as well as users. For example, the person in IT administration who is responsible for delivering a laptop computer to an employee may not be an administrator in Oracle Identity Manager, but must view and change provisioning tasks. You can perform the following tasks in the Provisioning tab: ■ Searching Provisioning Tasks ■ Viewing Provisioning Task Details ■ Adding Notes to a Task ■ Reassigning a Task ■ Viewing Task Assignment History ■ Viewing Form Details ■ Modifying Form Details ■ Retrying a Task

9.2.1 Searching Provisioning Tasks

The first section in the Provisioning tab page allows you to search for the provisioning tasks assigned to you or on which your action is pending. Specify values in the following fields to search for the provisioning tasks: ■ Match: Select All if you want to match all the search criteria that you specify. Select Any if you want to match any search criteria that you specify. ■ Task Name: Specify a task name that you want to search. To do so, select any one of the equal, contains, begins with, or ends with search operations. ■ Resource Name: Specify a resource name whose provisioning task you want to search. To do so, select any one of the equal, contains, begins with, or ends with search operations. ■ Status: Select Pending or Rejected to search for tasks for which your action is pending or for rejected tasks respectively.