Request Comments Request Search as a Requester

Managing Requests 10-19

10.5.3 Request Searching by Approver

As an approver, you can view the requests waiting for your approval in the My Tasks section of Oracle Identity Manager Self Service. In the Search Tasks section of the Approvals tab, you can search for requests based on request ID, task name, start date, and end date. The search results are displayed in a table. From the View Tasks Assigned To list, you can select the following: ■ You Only: To sort only the requests assigned to you ■ Roles You Have: To sort the requests assigned to the roles of which you are a member ■ You and Roles You Have: To sort the requests assigned to you and to the roles of which you are a member ■ Users You Manage: To sort the requests assigned to the users you manage When you select a request from the search results table, the Task Details page is displayed with detailed information about the request. The request details are displayed in the Basic Details and Request Information sections. If some attributes are marked as approver-only in the request typedataset, then there will be an additional section called Additional Data From Approver. It is in this section, where approver can provide data, without which the approver will not be allowed to approve a request if the field is marked as mandatory. In the next level of approval, the approver can modify the data, if required. Similarly, if the approver send a task to a user for additional information, then task details of the received user will have an additional section called Additional Request Information. It is in this section, where a received user can provide the information requested. In addition, the following tabs display details associated to the request: ■ Requested Resources or Users or Requested Roles: The Resources tab is dynamically generated based on the request type. It displays a list of beneficiaries, name of the target resources, and links to view the details about the target resources. The User tab shows the user details that is part of a request. For example, in case of CreateUser, User tab displays the user name and View Details link will provide the attributes of the user provided during the request creation. The Role tab shows the role details that is part of a request. For example, it can be a role name that you want to add or remove. ■ Request Comments: This tab displays any comment or justification provided with the request. ■ Request History: The various changes the request has already been through in the process of execution. From the My Tasks and the Request Details tabs, you can perform request operations, such as approving, claiming, rejecting, and reassigning requests, and to request for more information. For detailed information about these procedures, see Chapter 9, Managing Tasks . 10-20 Oracle Fusion Middleware Users Guide for Oracle Identity Manager

10.5.4 Request Search by Unauthenticated User

As an unauthenticated user, you can only track the request for self-registration. After you create and submit a self-registration request, a request ID is displayed. You can use this request ID to track the request.

10.6 Withdrawing a Request

A request can be withdrawn by the requester and only the requests that have not started the execution phase can be withdrawn. Also, beneficiaries cannot withdraw requests. Requests having the following stages can be withdrawn: ■ Obtaining Approval ■ Approved To withdraw a request:

1. In Oracle Identity Manager Self Service, click Requests.

2. In the My Requests page of Oracle Identity Manager Self Service, select the request

that you want to withdraw.

3. From the Actions list, select Withdraw Request.

4. Click OK in the confirmation message box. The request is withdrawn and a

notification is sent to the beneficiary and requester of the request. If the withdrawal is successful, then request moves to the Request Withdrawn stage. Any pending approval tasks associated with the request are canceled.

10.7 Performing Request-Related Tasks by Using the Task List

For more information about request-related tasks, such as approving a request, claiming a task, requesting for more information, submitting information, rejecting a task, and reassigning a task using the Task List, see Viewing Task Details on page 9-3 in the Authenticated User Self Service chapter.

10.8 Closing Requests

Request Administrators users with Request Administrators role can prematurely close any request that has not started the execution phase. This includes all requests waiting for approvals or has completed approvals but no operation has been started. Requests with the following state can be closed: ■ Obtaining Approval ■ Approved See Also: Tracking Registration Requests on page 7-6 in the Unauthenticated User Self Service chapter for information about tracking a self-registration request Note: Configuration of notification can be done in the human task of a SOA composite.