Claiming a Task Approving a Task

9-6 Oracle Fusion Middleware Users Guide for Oracle Identity Manager and is assigned to the specified user. This action is only available on the task details view. The exchange of information between the approver and the user is added to the Comments tab of the Task Details page. To request for more information about a task:

1. Go to Tasks, Approvals and click Search.

2. In the search results, click the request ID link to open the Task Details window.

3. In the Task Details window for a task, from the Actions list, select Request More

Information . The Request More Information dialog box is displayed. 4. In the Send to field, select Requester or search and select some other user from whom you want more information about the task. 5. Enter the details about the required information.

6. Click Submit Request. A message is displayed stating that the task is sent for

additional information.

7. Click OK.

When the user to whom the information is requested views the request in the Approvals tab page of Oracle Identity Manager Self Service, RFI is added to the task preview, as shown in Figure 9 1 : Figure 9 1 The RFI Task

9.1.8 Submitting Information

This action is only applicable on the RFI type of tasks. You can provide the requested information by using task comments, and then use this action to submit the requested information. After this action is performed, the task is converted to original approval task again. It is then reassigned back to the original user who had requested for more information and task approval flow continues from there. This action is only available on the task details view. Managing Tasks 9-7 User can submit the additional info requested by approver using this action. The requested query will be shown and the user needs to provide the details. The exchange of information is recorded as comments. When you select the task and expand the Actions menu, the Approve, Reject, Re-Assign, and Claim Task options are not available because you must provide the requested information before performing any of these actions. Only the Task Details option is available, as shown in Figure 9 2 , so that you can view the details of the task and provide the requested information. Figure 9 2 Available Option for an RFI Task To submit information:

1. In the Task Details: Approval tab, click on the Request ID link of the RFI task.

Alternatively, you can select the RFI task, and from the Actions menu, select Select Open Task Detail . The Task Details view for the RFI task is displayed, as shown in Figure 9 3 : Figure 9 3 RFI Task Details