TRAINING TO SUPPORT PROJECT IMPLEMENTATION

Monthly Progress Report October 2014 Western I ndonesia National Roads I mprovement Project 55

6.4.4 Complaint Handling System CHS

The Community Development Officer with collaboration with MIS Specialist has developed a software application of Complaint Handling System CHS in integrated to website of WINRIP http:www.winrip-ibrd.com. In the implementation of Complaint Handling System CHS essentially there are four main components as follows: • Data Entry. • Complaint Registration. • Complaint Assessment. • Field Clarification and Analysis. • Problem Solving and taking the Decision The final draft of Complaint Handling System the framework of the complaint procedures on the web site of WINRIP and provided ACAP inputting data in the web site has ready to be operated. However these applications still continue to be refined by considering input from various parties. The CHS team has been monitored and noted the public complaints via SiPP website and WINRIP website, but until now have no complaint about the WINRIP programs. The CHS Activities is shown in Appendix H3. 6.4.5. Publication Disclosures Publication and disclosure is an attempt to increase transparency of information to the public, so the public can easily access to information about the project WINRIP. Some components of publication and disclosures are as follows: a announcing the information about the project through dissemination activities and provision the leaflets, b installation of the project information boards, c the provision of space project information booth, d providing important information that can only be accessed by public with submitted an officially applications to the authorities, and e the provision of information in the website which can be accessed via the internet. Information provision dissemination about the Public Disclosures and Transparencies has been done by the preparatory training of TPM for Packages 01, 02, 03 and 04, and will be done by the WINRIP regular training like: Project Management Manual PMM, Procurement Training, Interim Financial Report IFR and other relevant trainings. Another way is to inputting the informationdata or to upload the articles into the website of WINRIP. The publication of project information that stated above are the responsibility of PPK, like provision leaflets, project information boards, project information booth, and publication of CTC website as well as application of Complaint Handling System. Until now there were no information if the PPK has done publication media or provided information as mentioned above, because there were never been implemented monitoring of it. Until now still have no information if the PPK has to be provided or to do this publication. Methods of delivery of disclosure of information to the public including procedures for submission of complaints from the public or from all relevant stakeholders, still needs to be discussed between the PMU, PIUs PPK, and CTC to get a deal together. The Community Development Team has sent the CRO s activities Reports and Third Party Monthly Progress Report October 2014 Western I ndonesia National Roads I mprovement Project 56 Monitoring TPM activities Reports to Information Management Team to be uploaded to the website of WINRIP. The Works Activities for Publication Disclosure is shown in Appendix H4.

6.4.6. Action Plan for Next Months

The Activities plan for future months November of 2014, in order of priority are as follows: 1. Ensure that the Employment Agreement or Memorandum of Understanding between TPM packages 01, 02, 03, and 04 with the CTC WINRIP PT. Perentjana Djaja can be signed in November 2014 . 2. Inputting or upload the data, documents and reports of ACAP into the website. 3. Prepare selection of the Third Party Monitoring TPM Selection for packages 17, 05, 11, and 13. 4. Prepare selection of the Community Representative Observers CRO for packages 06 Pasar Pedati Kerkap, 19 Lais Bintunan, and 15 Sibolga Batas Tapsel

6.5 Road Safety Audit

6.5.1 Activities During This Month October 2014

The activities during this month was to prepare report of review on the the Road Safety Engineering and Monitoring, the implementation of Traffic Management Safety for Manggopoh Padang Sawah Package 3 and Padang Sawah Simpang 4 Package 2 construction stage. The activities included site visit to collect data which has been conducted 8 - 10 october 2014. The aim of road safety engineering review is to find out the possibility to improve road safety by reviewing the design and by on site observation to reveal probable additional improvement as a way to minimize accident and to provide a more safer road to the users. The purpose of monitoring the implementation of traffic management safety is to find out whether the Contractor consistently running the traffic management safety plan that has been made. Summary activities during this month, i.e: 1. 8 10 October 2014, site visit to : i Manggopoh Padang Sawah Package 3; ii Padang Sawah Simpang 4 Package 2 2. Preparation reports : i Review Road Safety Engineering, ii Monitoring the Implementation of Traffic Management Safety.

6.5.2 Current Status of the Project for Technical Field as of October 2014.

The Details of Progress of Technical Design Review with respect to road safety audit and Monitoring of Traffic Management Safety as of the end of October 2014 are shown in table below and is included as Appendix B.