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Reliabilitas Uji Coba Skala kepuasan konsumen Analisis I

2. Reliabilitas Uji Coba Skala kepuasan konsumen Analisis I

Reliability Case Processing Summary 85 100.0 .0 85 100.0 Valid Excluded a Total Cases N Listwise deletion based on all variables in the procedure. a. Item Statistics Mean Std. Deviation N item1 3.69 .873 85 item2 3.65 .896 85 item3 2.67 1.127 85 item4 2.39 1.235 85 item5 3.71 .857 85 item6 2.91 1.151 85 item7 2.92 1.049 85 item8 3.42 1.084 85 item9 2.71 1.183 85 item10 3.22 .864 85 item11 3.46 .894 85 item12 3.16 .974 85 item13 3.35 .972 85 item14 3.26 .804 85 item15 3.75 .830 85 Reliability Statistics .946 60 Cronbachs Alpha N of Items Universitas Sumatera Utara item16 3.46 .839 85 item17 3.28 1.087 85 item18 3.65 .841 85 item19 3.75 1.045 85 item20 3.04 1.096 85 item21 3.54 .933 85 item22 3.27 .836 85 item23 2.78 1.304 85 item24 3.38 .740 85 item25 2.99 1.239 85 item26 3.35 .751 85 item27 3.14 .953 85 item28 2.87 1.055 85 item29 2.78 1.179 85 item30 3.58 .822 85 item31 2.84 1.194 85 item32 3.29 .911 85 item33 2.84 1.078 85 item34 3.66 .946 85 item35 3.38 .707 85 item36 3.06 1.218 85 item37 3.38 .786 85 item38 3.00 1.205 85 item39 3.48 .825 85 item40 3.45 .794 85 item41 2.80 1.100 85 item42 3.05 1.101 85 item43 3.41 .955 85 item44 2.87 1.193 85 item45 3.32 .929 85 item46 3.47 .983 85 item47 3.21 .874 85 item48 3.19 .970 85 item49 3.28 .825 85 item50 3.14 1.114 85 item51 3.65 .797 85 item52 2.54 1.220 85 item53 2.96 1.074 85 item54 2.93 1.153 85 item55 2.94 1.106 85 item56 3.05 1.184 85 item57 3.41 .835 85 item58 3.19 .809 85 item59 3.24 .984 85 item60 3.13 .923 85 Universitas Sumatera Utara Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Cronbachs Alpha if Item Deleted item1 188.56 855.558 .156 .947 item2 188.61 840.788 .437 .946 item3 189.59 828.555 .531 .945 item4 189.87 819.828 .607 .945 item5 188.55 865.369 -.036 .948 item6 189.35 822.064 .620 .945 item7 189.34 826.894 .602 .945 item8 188.84 848.115 .238 .947 item9 189.55 820.083 .632 .944 item10 189.04 858.701 .096 .947 item11 188.80 843.352 .388 .946 item12 189.09 837.467 .459 .945 item13 188.91 860.586 .049 .947 item14 189.00 852.286 .242 .946 item15 188.51 841.777 .454 .945 item16 188.80 849.805 .282 .946 item17 188.98 848.118 .237 .947 item18 188.61 866.978 -.068 .948 item19 188.51 847.634 .256 .946 item20 189.22 829.676 .530 .945 item21 188.72 849.062 .265 .946 item22 188.99 852.274 .232 .946 item23 189.48 804.610 .784 .943 item24 188.88 853.296 .242 .946 item25 189.27 810.081 .747 .944 item26 188.91 841.848 .502 .945 item27 189.12 823.248 .734 .944 item28 189.39 825.336 .624 .945 item29 189.48 817.348 .676 .944 item30 188.68 855.196 .176 .947 item31 189.42 815.652 .693 .944 item32 188.96 826.677 .703 .944 item33 189.42 816.699 .754 .944 item34 188.60 846.743 .303 .946 item35 188.88 851.296 .304 .946 item36 189.20 815.852 .675 .944 item37 188.88 834.867 .634 .945 item38 189.26 811.432 .749 .944 item39 188.78 845.557 .377 .946 Universitas Sumatera Utara item40 188.81 844.178 .422 .946 item41 189.46 822.989 .636 .945 item42 189.21 818.978 .700 .944 item43 188.85 850.417 .233 .946 item44 189.39 814.502 .711 .944 item45 188.94 827.032 .682 .944 item46 188.79 855.431 .138 .947 item47 189.05 848.260 .300 .946 item48 189.07 842.995 .362 .946 item49 188.98 851.047 .261 .946 item50 189.12 841.629 .332 .946 item51 188.61 850.359 .286 .946 item52 189.72 815.967 .672 .944 item53 189.29 822.758 .656 .944 item54 189.33 811.343 .787 .944 item55 189.32 813.172 .792 .944 item56 189.21 814.526 .716 .944 item57 188.85 848.488 .311 .946 item58 189.07 845.685 .382 .946 item59 189.02 841.404 .384 .946 item60 189.13 848.352 .281 .946 Scale Statistics 192.26 864.313 29.399 60 Mean Variance Std. Deviation N of Items Analisis II Reliability Reliability Statistics .959 41 Cronbachs Alpha N of Items Universitas Sumatera Utara Item Statistics Mean Std. Deviation N item2 3.65 .896 85 item3 2.67 1.127 85 item4 2.39 1.235 85 item6 2.91 1.151 85 item7 2.92 1.049 85 item9 2.71 1.183 85 item11 3.46 .894 85 item12 3.16 .974 85 item15 3.75 .830 85 item20 3.04 1.096 85 item23 2.78 1.304 85 item25 2.99 1.239 85 item26 3.35 .751 85 item27 3.14 .953 85 item28 2.87 1.055 85 item29 2.78 1.179 85 item31 2.84 1.194 85 item32 3.29 .911 85 item33 2.84 1.078 85 item34 3.66 .946 85 item35 3.38 .707 85 item36 3.06 1.218 85 item37 3.38 .786 85 item38 3.00 1.205 85 item39 3.48 .825 85 item40 3.45 .794 85 item41 2.80 1.100 85 item42 3.05 1.101 85 item44 2.87 1.193 85 item45 3.32 .929 85 item47 3.21 .874 85 item48 3.19 .970 85 item50 3.14 1.114 85 item52 2.54 1.220 85 item53 2.96 1.074 85 item54 2.93 1.153 85 item55 2.94 1.106 85 item56 3.05 1.184 85 item57 3.41 .835 85 item58 3.19 .809 85 item59 3.24 .984 85 Universitas Sumatera Utara Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Cronbachs Alpha if Item Deleted item2 123.11 667.334 .444 .958 item3 124.08 651.743 .620 .958 item4 124.36 645.639 .661 .957 item6 123.85 647.179 .686 .957 item7 123.84 651.473 .674 .957 item9 124.05 645.807 .690 .957 item11 123.29 670.115 .384 .959 item12 123.59 663.102 .491 .958 item15 123.00 669.500 .431 .958 item20 123.72 656.681 .548 .958 item23 123.98 633.380 .817 .956 item25 123.76 639.444 .761 .957 item26 123.40 670.695 .448 .958 item27 123.61 650.550 .766 .957 item28 123.88 652.415 .652 .957 item29 123.98 643.547 .731 .957 item31 123.92 642.410 .741 .957 item32 123.46 654.251 .721 .957 item33 123.92 645.315 .770 .957 item34 123.09 676.420 .231 .959 item35 123.38 679.714 .230 .959 item36 123.69 643.405 .709 .957 item37 123.38 663.833 .598 .958 item38 123.75 638.069 .808 .956 item39 123.27 673.581 .337 .959 item40 123.31 672.048 .389 .959 item41 123.95 651.141 .647 .957 item42 123.71 646.472 .732 .957 item44 123.88 640.962 .766 .957 item45 123.44 655.201 .686 .957 item47 123.54 675.942 .264 .959 item48 123.56 673.606 .281 .959 item50 123.61 673.026 .249 .960 item52 124.21 644.121 .695 .957 item53 123.79 649.264 .699 .957 item54 123.82 640.504 .803 .956 item55 123.81 641.917 .813 .956 item56 123.71 640.639 .778 .957 item57 123.34 676.585 .263 .959 item58 123.56 674.511 .322 .959 item59 123.52 671.824 .312 .959 Universitas Sumatera Utara Scale Statistics 126.75 688.688 26.243 41 Mean Variance Std. Deviation N of Items Analisis III Reliability Reliability Statistics .964 35 Cronbachs Alpha N of Items Item Statistics Mean Std. Deviation N item2 3.65 .896 85 item3 2.67 1.127 85 item4 2.39 1.235 85 item6 2.91 1.151 85 item7 2.92 1.049 85 item9 2.71 1.183 85 item11 3.46 .894 85 item12 3.16 .974 85 item15 3.75 .830 85 item20 3.04 1.096 85 item23 2.78 1.304 85 item25 2.99 1.239 85 item26 3.35 .751 85 item27 3.14 .953 85 item28 2.87 1.055 85 item29 2.78 1.179 85 item31 2.84 1.194 85 item32 3.29 .911 85 item33 2.84 1.078 85 Universitas Sumatera Utara item36 3.06 1.218 85 item37 3.38 .786 85 item38 3.00 1.205 85 item39 3.48 .825 85 item40 3.45 .794 85 item41 2.80 1.100 85 item42 3.05 1.101 85 item44 2.87 1.193 85 item45 3.32 .929 85 item52 2.54 1.220 85 item53 2.96 1.074 85 item54 2.93 1.153 85 item55 2.94 1.106 85 item56 3.05 1.184 85 item58 3.19 .809 85 item59 3.24 .984 85 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Cronbachs Alpha if Item Deleted item2 103.12 598.034 .455 .964 item3 104.09 582.562 .642 .963 item4 104.38 576.571 .685 .962 item6 103.86 578.051 .712 .962 item7 103.85 581.417 .716 .962 item9 104.06 575.866 .730 .962 item11 103.31 601.643 .372 .964 item12 103.60 594.219 .497 .963 item15 103.01 602.202 .390 .964 item20 103.73 589.295 .531 .963 item23 103.99 565.774 .827 .961 item25 103.78 572.628 .752 .962 item26 103.41 602.578 .423 .964 item27 103.62 582.595 .766 .962 item28 103.89 583.834 .663 .963 item29 103.99 574.393 .760 .962 item31 103.93 573.328 .770 .962 item32 103.47 586.014 .724 .962 item33 103.93 577.233 .779 .962 item36 103.71 575.591 .713 .962 item37 103.39 595.693 .585 .963 Universitas Sumatera Utara item38 103.76 570.444 .814 .962 item39 103.28 604.919 .324 .964 item40 103.32 603.910 .364 .964 item41 103.96 583.415 .642 .963 item42 103.72 578.276 .742 .962 item44 103.89 572.001 .794 .962 item45 103.45 586.703 .693 .962 item52 104.22 576.771 .691 .962 item53 103.80 580.638 .714 .962 item54 103.84 573.139 .803 .962 item55 103.82 574.361 .815 .962 item56 103.72 572.038 .800 .962 item58 103.58 605.938 .305 .964 item59 103.53 606.276 .238 .965 Scale Statistics 106.76 618.754 24.875 35 Mean Variance Std. DeviationN of Items Analisis IV Reliability Reliability Statistics .965 34 Cronbachs Alpha N of Items Item Statistics Mean Std. Deviation N item2 3.65 .896 85 item3 2.67 1.127 85 item4 2.39 1.235 85 item6 2.91 1.151 85 item7 2.92 1.049 85 item9 2.71 1.183 85 item11 3.46 .894 85 item12 3.16 .974 85 item15 3.75 .830 85 Universitas Sumatera Utara item20 3.04 1.096 85 item23 2.78 1.304 85 item25 2.99 1.239 85 item26 3.35 .751 85 item27 3.14 .953 85 item28 2.87 1.055 85 item29 2.78 1.179 85 item31 2.84 1.194 85 item32 3.29 .911 85 item33 2.84 1.078 85 item36 3.06 1.218 85 item37 3.38 .786 85 item38 3.00 1.205 85 item39 3.48 .825 85 item40 3.45 .794 85 item41 2.80 1.100 85 item42 3.05 1.101 85 item44 2.87 1.193 85 item45 3.32 .929 85 item52 2.54 1.220 85 item53 2.96 1.074 85 item54 2.93 1.153 85 item55 2.94 1.106 85 item56 3.05 1.184 85 item58 3.19 .809 85 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Cronbachs Alpha if Item Deleted item2 99.88 585.676 .457 .965 item3 100.86 570.266 .645 .964 item4 101.14 564.408 .687 .964 item6 100.62 565.976 .712 .963 item7 100.61 568.788 .727 .963 item9 100.82 563.766 .731 .963 item11 100.07 589.257 .374 .965 item12 100.36 582.092 .494 .965 item15 99.78 590.176 .382 .965 item20 100.49 577.277 .528 .965 item23 100.75 553.855 .827 .963 item25 100.54 560.704 .750 .963 item26 100.18 590.314 .422 .965 Universitas Sumatera Utara item27 100.39 570.359 .769 .963 item28 100.66 571.656 .664 .964 item29 100.75 562.188 .764 .963 item31 100.69 561.120 .773 .963 item32 100.24 573.968 .721 .964 item33 100.69 565.048 .781 .963 item36 100.47 563.847 .708 .964 item37 100.15 583.560 .582 .964 item38 100.53 558.395 .815 .963 item39 100.05 592.736 .320 .965 item40 100.08 591.600 .363 .965 item41 100.73 571.295 .642 .964 item42 100.48 566.181 .742 .963 item44 100.66 559.775 .798 .963 item45 100.21 574.431 .696 .964 item52 100.99 565.131 .683 .964 item53 100.56 568.320 .719 .963 item54 100.60 561.338 .799 .963 item55 100.59 562.436 .813 .963 item56 100.48 559.800 .804 .963 item58 100.34 593.608 .305 .965 Universitas Sumatera Utara LAMPIRAN B Penelitian dan Hasil Penelitian

1. Skala kepuasan konsumen

2. Tabulasi skor skala kepuasan konsumen 3. Reliabilitas skala kepuasan konsumen 4. Hasil pengolahan data a. Uji normalitas sebaran b. Perhitungan elemen kepuasan konsumen c. Perhitungan kepuasan konsumen berdasarkan usia d. Perhitungan kepuasan konsumen berdasarkan usia e. Hasil perhitungan t-test 5. Kategorisasi Subjek Penelitian Universitas Sumatera Utara

1. Skala kepuasan konsumen

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