86 1 1
3 3 2 1 2 2
2 4
2 1
4 2
2 2 1 3
87 2 1
3 3 2 1 2 2
3 4
3 2
3 3
3 2 2 4
88 3 4
4 4 3 3 4 3
4 4
4 3
3 3
3 3 2 4
89 2 2
4 4 2 4 2 2
2 2
2 4
4 2
4 4 4 2
90 1 2
1 3 3 2 2 2
2 4
2 2
2 2
2 2 4 3
91 2 2
4 4 4 2 4 2
4 4
4 2
4 4
4 2 4 3
92 3 3
3 4 3 2 4 3
3 4
3 2
4 3
3 3 4 4
93 2 2
2 4 3 3 4 2
4 2
4 4
4 4
4 4 2 2
94 2 2
2 2 2 2 2 2
1 2
2 2
2 2
2 2 2 4
95 2 2
2 4 2 2 2 2
2 4
2 2
2 3
2 2 2 4
96 3 2
2 4 2 2 4 2
2 4
2 4
4 2
2 2 2 3
97 2 2
4 4 4 2 4 2
4 2
4 4
4 4
4 4 4 2
98 2 2
2 2 2 2 2 2
2 4
2 1
2 2
2 2 2 3
99 4 4
4 4 4 4 4 4
5 4
5 4
4 4
3 4 3 3
100 4 4
4 4 4 4 4 2
4 4
4 4
4 4
4 4 4 5
3. Reliabilitas Skor Skala Kepuasan Konsumen
a. Skala Kepuasan Konsumen GSM
Case Processing Summary
N Cases
Valid 100
100.0 Excludeda
.0 Total
100 100.0
Reliability Statistics
.892 18
Cronbachs Alpha
N of Items
Item Statistics
Mean Std. Deviation
N item1
3.55 .978
100 item2
3.42 1.027
100 item3
3.58 .976
100 item4
3.47 .958
100 item5
3.80 .841
100 item6
3.03 1.039
100
Universitas Sumatera Utara
item7 3.64
.785 100
item8 3.37
1.098 100
item9 3.57
.832 100
item10 3.58
1.037 100
item11 3.56
.857 100
item12 3.03
1.010 100
item13 3.53
.881 100
item14 3.30
.905 100
item15 3.13
1.143 100
item16 3.32
.931 100
item17 3.27
.973 100
item18 3.44
.857 100
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if
Item Deleted Corrected
Item-Total Correlation
Cronbachs Alpha if Item
Deleted item1
58.04 92.039
.605 .884
item2 58.17
89.819 .692
.880 item3
58.01 91.707
.625 .883
item4 58.12
96.895 .346
.892 item5
57.79 95.683
.484 .888
item6 58.56
92.128 .558
.885 item7
57.95 95.301
.550 .886
item8 58.22
91.891 .535
.886 item9
58.02 92.505
.697 .881
item10 58.01
95.525 .382
.891 item11
58.03 93.625
.602 .884
item12 58.56
92.208 .573
.885 item13
58.06 94.097
.554 .885
item14 58.29
96.168 .415
.890 item15
58.46 91.483
.529 .887
item16 58.27
92.765 .598
.884 item17
58.32 91.573
.635 .883
item18 58.15
100.573 .177
.896
Scale Statistics
Universitas Sumatera Utara
Mean Variance
Std. Deviation N of Items
61.59 104.345
10.215 18
b. Skala Kepuasan Konsumen CDMA
Case Processing Summary
N Cases
Valid 100
100.0 Excludeda
.0 Total
100 100.0
Reliability Statistics
.903 18
Cronbachs Alpha
N of Items
Item Statistics
Mean Std. Deviation
N item1
2.88 1.047
100 item2
2.37 1.051
100 item3
2.55 1.132
100 item4
3.28 .854
100 item5
2.84 .992
100 item6
2.53 1.020
100 item7
2.95 1.009
100 item8
2.53 1.020
100 item9
2.65 1.048
100 item10
3.16 .950
100 item11
2.63 1.002
100 item12
2.54 1.029
100 item13
2.88 .977
100 item14
2.78 .905
100 item15
2.58 .966
100 item16
2.67 .922
100 item17
2.65 .903
100
Universitas Sumatera Utara
item18 3.08
.895 100
Item-Total Statistics
Scale Mean if Item Deleted
Scale Variance if
Item Deleted Corrected
Item-Total Correlation
Cronbachs Alpha if Item
Deleted item1
46.67 108.163
.462 .901
item2 47.18
105.341 .597
.897 item3
47.00 102.000
.702 .893
item4 46.27
112.765 .321
.904 item5
46.71 106.935
.556 .898
item6 47.02
105.394 .616
.896 item7
46.60 106.101
.587 .897
item8 47.02
106.404 .565
.898 item9
46.90 103.606
.685 .894
item10 46.39
114.341 .201
.908 item11
46.92 104.074
.697 .894
item12 47.01
105.808 .588
.897 item13
46.67 106.506
.588 .897
item14 46.77
105.330 .709
.894 item15
46.97 104.433
.707 .894
item16 46.88
107.157 .593
.897 item17
46.90 105.990
.673 .895
item18 46.47
116.312 .114
.910
Scale Statistics
49.55 119.321
10.923 18
Mean Variance
Std. Deviation N of Items
4.
Hasil pengolahan data
a. Uji normalitas sebaran One-Sample Kolmogorov-Smirnov Test
