Reference Standard Competence Basic Competencies Indicators Learning Methods Teaching Aids Teaching Learning Activities

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F. Teaching Learning Activities

Learning Activities Time Materials Pre-activity 1. Warming- Up • Questions based on the picture. • Table for expressions 2. Practice • Two dialogues about offering helps 3. Language Focus • Expressions of offering helps 4. Communicative Activities • A game • Situations for role-play. 5. Language Exercise • An exercise of rearranging jumbled sentences to make a good dialogue. - The learners respond to teacher’s greeting. 1’ - The learners review the previous material together with the teacher. 5’ - The learners do discussion by answering the questions based on the picture and mentioning some expressions that they have already known in group of four. Then discuss the answers together with the teacher. 10’ Whilst-activity - The learners read aloud the dialogues and then, indentify the expressions of offering helps found in the dialogues by underlining them in pair. 10’ - The learners together with the teacher discus andcheck the expressions found in the dialogues in whole class discussion. 5’ - The learners pronounce the expressions in language focus after the teacher pronounce them and then, study the expressions together with the teacher. 10’ - The learners play a game in pair. 10’ - The learners make prepare a mini role-play based on the situation given in pair. 15’ - The learners present the one mini role- play in front of class. The duration for presentation is 90 seconds. 10’ - The learners listen to the teacher’s feedback of the mini role play after the whole presentations finish. 8’ - The learners do the exercise by rearranging the sentences to make a good dialogue in pair. 8’ - The learners check the answers together with the teacher The teacher gives the correct answers. 2’ Post-activity - The learners review the materials together with the teacher. 5’ - The learners respond to the teacher’s closing. 1’

G. Reference

Asih. F. 2006. Teori Ringkas Latihan Soal dan Pembahasan Bahasa Inggris SMP. Yogyakarta: Intersolusi Pressindo. Beare, K. 2009. About.com Guide http:esl.about.comodgrammarstructureaf offering_help.htm, accessed on September 8, 2009. PLAGIAT MERUPAKAN TINDAKAN TIDAK TERPUJI PLAGIAT MERUPAKAN TINDAKAN TIDAK TERPUJI 128 LESSON PLAN Unit : 4 Topic : Handling Complaints Title : The Light Bulb is Broken Time allocation : 50’ x 2 100’

A. Standard Competence

At the end of the course, the learners are able to communicate with foreign guests using simple English in the context of serving homestay guests.

B. Basic Competencies

At the end of the meeting, the learners are able: 1. To know the expressions of handling complaints. 2. To express handling complaints using appropriate expressions.

C. Indicators

At the end of the meeting, the learners are able to: 1. Identify expressions of handling complaints in the conversation accurately. 2. Mention useful expressions of handling complaints correctly. 3. Pronounce the expressions of handling complaints correctly 4. Handle guest’s complaints in the context of homestay using appropriate expressions. 5. Express the promising action on complaints in the context of homestay using appropriate expressions.

D. Learning Methods

Discussion, games, role-play, pair work, group work.

E. Teaching Aids

Handout, board marker, marker, scissors. PLAGIAT MERUPAKAN TINDAKAN TIDAK TERPUJI PLAGIAT MERUPAKAN TINDAKAN TIDAK TERPUJI 129

F. Teaching Learning Activities

Learning Activities Time Materials Pre-activity 1. Warming- Up • Questions based on the picture. • Table for expressions 2. Practice • Two dialogues about handling complaints 3. Language Focus • Expressions of complaining • Expressions of apologizing • Responses to problems complaints

4. Communicative Activities

• A game • Situations for role-play. 5. Language Exercise • An exercise of making short dialogues - The learners respond to teacher’s greeting. 1’ - The learners review the previous material together with the teacher. 5’ - The learners do discussion by answering the questions based on the picture and completing short dialogs in the picture in group of four. Then discuss the answers together with the teacher. 10’ Whilst-activity - The learners read aloud the dialogues and then, indentify the expressions of handling complaints found in the dialogues by underlining them in pair. 10’ - The learners together with the teacher discuss and check the expressions found in the dialogues in whole class discussion. 5’ - The learners pronounce the expressions in language focus after the teacher pronounce them and then, study the expressions together with the teacher. 10’ - The learners play a game in pair. 10’ - The learners make a mini role-play based on the situation given in pair. 15’ - The learners present the mini role- play in front of class. The duration for each presentation is 90 seconds. 10’ - The learners listen to the teacher’s feedback of the mini role-play after the whole presentations finish. 8’ - The learners do the exercise by rearrange the sentences to make a good dialogue individually. 8’ - The learners check the answers together with the teacher The teacher gives the correct answers. 2’ Post-activity - The learners review the materials together with the teacher. 5’ - The learners respond to the teacher’s closing. 1’

G. Reference