Tabel 5.11. Matriks Banding KPI Capabilities Investor Lanjutan Responden
Capabilities Investor
I-9 I-10
7 I-9
1 13
I-10 3
1
8 I-9
1 5
I-10 15
1 Sumber : PT. Perkebunan Nusantara III PKS Aek Nabara Selatan
5.6.3.2. Data KPI Stakeholder Customers Tabel 5.12. Matriks Banding KPI Satisfaction Customers
Responden Satisfaction
Customers C-1
C-2 C-3
1 C-1
1 1
5
C-2
1 1
3
C-3 15
13 1
2 C-1
1 3
7
C-2 13
1 3
C-3
17 13
1
3 C-1
1 1
15
C-2
1 1
19
C-3 5
9 1
4 C-1
1 5
3
C-2 15
1 3
C-3
13 13
1
5 C-1
1 1
17
C-2
1 1
15
C-3 7
5 1
6 C-1
1 3
15
C-2 13
1 13
C-3
5 3
1
7 C-1
1 1
13
C-2
1 1
13
C-3 3
3 1
Universitas Sumatera Utara
Tabel 5.12. Matriks Banding KPI Satisfaction Customers Lanjutan Responden
Satisfaction Customers
C-1 C-2
C-3
8 C-1
1 9
3
C-2 19
1 5
C-3 13
15 1
Sumber : PT. Perkebunan Nusantara III PKS Aek Nabara Selatan
Tabel 5.13. Matriks Banding KPI Contribution Customers Responden
Contribution Customers
C-4 C-5
1 C-4
1 15
C-5 5
1
2 C-4
1 1
C-5 1
1
3 C-4
1 3
C-5 13
1
4 C-4
1 1
C-5 1
1
5 C-4
1 3
C-5 13
1
6 C-4
1 2
C-5 12
1
7 C-4
1 1
C-5 1
1
8 C-4
1 15
C-5 5
1 Sumber : PT. Perkebunan Nusantara III PKS Aek Nabara Selatan
Tabel 5.14. Matriks Banding KPI Strategy Customers Responden
Strategy Customers
C-6 C-7
1 C-6
1 3
C-7 13
1
Universitas Sumatera Utara
Tabel 5.14. Matriks Banding KPI Strategy Customers Lanjutan Responden
Strategy Customers
C-6 C-7
2 C-6
1 5
C-7 15
1
3 C-6
1 15
C-7 5
1
4 C-6
1 1
C-7 1
1
5 C-6
1 5
C-7 15
1
6 C-6
1 13
C-7 3
1
7 C-6
1 13
C-7 3
1
8 C-6
1 3
C-7 13
1 Sumber : PT. Perkebunan Nusantara III PKS Aek Nabara Selatan
Tabel 5.15. Matriks Banding KPI Processes Customers Responden
Satisfaction Customers
C-8 C-9
C-10
1 C-8
1 1
3
C-9 1
1 5
C-10 13
15 1
2 C-8
1 15
3
C-9
5 1
1
C-10 13
1 1
3 C-8
1 3
1
C-9 13
1 3
C-10 1
13 1
4 C-8
1 7
3
C-9
17 1
5
C-10 13
15 1
Universitas Sumatera Utara
Tabel 5.15. Matriks Banding KPI Processes Customers Lanjutan Responden
Satisfaction Customers
C-8 C-9
C-10
5 C-8
1 1
3
C-9 1
1 5
C-10 13
15 1
6 C-8
1 13
1
C-9 3
1 3
C-10 1
13 1
7 C-8
1 1
15
C-9 1
1 13
C-10 5
3 1
8 C-8
1 15
3
C-9 5
1 1
C-10 13
1 1
Sumber : PT. Perkebunan Nusantara III PKS Aek Nabara Selatan
Tabel 5.16. Matriks Banding KPI Capabilities Customers Responden
Capabilities Customers
C-11 C-12
1 C-11
1 3
C-12 13
1
2 C-11
1 1
C-12 1
1
3 C-11
1 3
C-12 13
1
4 C-11
1 13
C-12 3
1
5 C-11
1 7
C-12 17
1
6 C-11
1 15
C-12 5
1
7 C-11
1 1
C-12 1
1
Universitas Sumatera Utara
Tabel 5.16. Matriks Banding KPI Capabilities Customers Lanjutan Responden
Capabilities Customers
C-11 C-12
8 C-11
1 13
C-12 3
1 Sumber : PT. Perkebunan Nusantara III PKS Aek Nabara Selatan
5.6.3.3. Data KPI Stakeholder Employess Tabel 5.17. Matriks Banding KPI Satisfaction Employess
