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1. Practice saying the expressions below
Ask students to practice saying the expression about apologizing, giving help, and asking for repetition below.
Apologizing
Giving Help
Asking for repetition
Taken from:
Welcome Student’s Book English for the Travel and Tourism Industry
2. Practice More
Read the conversation below with your friend and answer the questions. Ask students to read the conversation in pairs and answer the questions under the
conversation. Give students twice or three times to practice the conversation. Ask them whether they have difficulty in pronouncing some words or whether they do not know the meaning of
some words in the conversation. I’m terribly sorry about that, Sir.
I’m really sorry about this, madam. I’ll do it right away, sir.
I’ll see to it right away, madam. I’ll look into it right away, Mr.
Is there anything I can do? Would you like me to.....?
What I suggest you do is this.....
I’m sorry; could you say that again more slowly, please?
I’m sorry; I didn’t quite understand what you said.
I’m sorry; I didn’t quite follow what you said.
Richard is walking around the temple. He is looking for Sewu temple and wants to go inside the temple.
Richard : I want to go there. I want to look inside.
Security : I’m sorry Sir. Mr.....
Richard : Richard, Mr. Richard.
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1. What is the problem in the conversation? 2. Which lines show the apology? What excuses are given by the staff?
3. How does Richard reply to the apology? 4. What is the solution to the problem?
3.
Read the conversation below with your friend and answer the questions.
Security : I am so sorry Mr. Richard. You cannot go inside. This area is not opened for
public. Richard
: What do you mean? It is a tourist’s area, isn’t it? Why cannot I go there? Security : Unfortunately, that’s the policy of our company. It is because Sewu Temple is still
being renovated. Richard
: What happened with the temple? Security
: The temple needs renovation because the earthquake in 2006 destroyed some parts of the temple. It is not safe for the tourists if we let them go inside.
Richard : Actually, I am an archaeological student from Australia. I am doing my research
about the history of the temple and I need to get some pictures of it. That’s why I really want to go inside.
Security : Do you have the permission letter to conduct the research?
Richard : Well, I don’t have it. Should I have the permission letter?
Security : Yes, of course Sir. You must have the permission letter before you conduct the
research. You can ask for the letter at the office centre. You can get more information there.
Richard : Oh..., okay. I will go to the office centre. Can you accompany me there?
Security : Alright Sir...
When having a tour at Prambanan temple, Josephine is confused because the map of Prambanan that was made as the information does not represent the real condition. She calls one of the staff and
makes complains. Josephine
: Excuse me Come here, please Staff
: Yes, madam. Is there anything wrong? Josephine
: Of course, it is absolutely wrong. Can you see this map? Staff
: Yes madam. What is wrong with the map? Josephine
: You do not know what is wrong with the map. I tell you that this map does not represent the real condition. I have checked the map and the restaurant is not there.
I could not find the restaurant according to this map.
Staff : Oh I’m so sorry, could you say that again more slowly, please?
Josephine : I said that this map does not represent the real condition. I could not find the
restaurant according to this map. Staff
: Oh, I’m really sorry about this madam..., what’s your name? Josephine :
Josephine. Staff
: Okay Mrs. Josephine. We are very sorry about this. This map is out of date and we have not changed it with the new one after the earthquake.
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1. What does Josephine complain about? 2. What will the staff do to solve the problem?
4.
Read and Learn
Ask a student to read aloud about Simple Future Tense. Then, ask each student to make one sentence using will .
Taken from: Longman English Grammar Practice
SIMPLE FUTURE TENSE
Some uses of “will” We often use “will” to express future time and to make predictions
We use “will” in many other ways, apart from predicting the future Intentionspromise : I will take all of my money for your birthday
Requestsinvitation: Will you stand in line, please? Offers
: We will give you welcome drink. Suggestions
: It will be better to go to Sewu Temple by minitrain. Threats
: Just wait You will regret this Decision
: I will go and ask the security about it. In sentences with simple future tense, we place “will” before the verb. The verb
in simple future tense is always in simple form. The pattern:
S + will + V1
Josephine : Although the place was reconstructed after the earthquake, it should not be
considered insignificant. The map should be up to date. It would help the visitors very much and would not make visitor like me confused.
Staff : Yes, that is our mistake, Mrs. Josephine. We are so sorry and we will change the
map as soon as possible. Josephine
: Oh..., it’s disappointing. Please change the map as soon as possible. Now, I want to go to the restaurant. And where is the restaurant?
Staff : Thank you for your suggestion, Mrs. Josephine. We will use it to improve our
service. If you want to go to the restaurant, you should follow this path and turn left at the intersection. The restaurant is on your right side.
Josephine : Good. Thank you.
Staff : You’re welcome madam.
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5. Do the exercise below. Complete the sentence with “I will” + one of these verbs