these communication activities as a tool and example to modify and design the speaking materials.
The writer of this study intended to design English instructional speaking materials for the Registration and Information staff of Panti Rapih Hospital using
CLT since they have to communicate well with patients who will face them firstly when patients come to the hospital. This designed materials can also support the
Registration and Information staff in doing their jobs. It is expected that the Registration and Information staff will give the best service to the foreigners.
B. Problem Formulation
The problems of this study are formulated as follows: 1. How is a set of English instructional speaking materials for the Registration
and Information staff of Panti Rapih Hospital using CLT Communicative Language Teaching designed?
2. What does the designed set of English instructional speaking materials for the Registration and Information staff of Panti Rapih Hospital using CLT
Communicative Language Teaching look like?
C. Problem Limitation
This study was conducted to design English instructional materials for the Registration and Information staff of Panti Rapih Hospital using CLT. Therefore,
it only dealt with the Registration and Information staff. The reason behind this was that the Registration and Information staff officers, who work in the front
office, face many foreign patients, from 2 to 3 patients everyday. This requires the Registration and Information staff to use English to communicate with and help
the foreign patients. The study was concerned with the design of English instructional speaking
materials for the Registration and Information staff of Panti Rapih Hospital. Therefore, it did not cover the whole process of instructional design. The purpose
of the study is to design the materials so that the application, implementation, and the evaluation of the materials were not covered with the study.
The study was also concerned with the use of CLT Communicative Language Teaching which engages learners in communication and requires the
use of such communicative processes as information sharing, negotiation of meaning, and interaction. One of the most characteristic features of
communicative language teaching is that it pays attention to the functional as well as structural aspects of language Littlewood, 1981: 1.
The writer focused on two kinds of communication learning activities, they are communicative interaction activities and communicative fluency
activities. These two kinds of communicative activities would be useful to narrow down and specify Communicative Language Teaching as the main theory of the
study. These two basic communicative activities would be useful to arrange and design the speaking materials for the participants.
D. Research Objectives
