Table 4.3. The Respondents Difficulties in English Mastering
No. Difficult Skills
Number of Respondents a.
Grammar 10
b. Speaking
14 c.
Vocabulary 10
d. Writing
4 e.
Other suggestions: 2
Based on Session II question in the questionnaire, the writer decided to rank the top eight topics from 11 options. The writer presents those eight
topics in Table 4.4.
Table 4.4. The List of 8 Top Topics No
Topics
1 Hospital Routines
2 Asking Patient’s Identities
3 Giving Information to the Patient
4 Telephoning
5 Asking Patient’s Chief Complaints
6 Giving Reason
7 Offering Help
8 Giving Direction Within the Building
2. Formulating the Goal and Objectives
The goal in this study was considered as Standard of Competence. Having determined the goals, the writer specified the General Purposes of
each topic that were stated as Basic Competencies. The Goals and General Purposes of the designed materials for Registration and Information staff of
Panti Rapih Hospital using Communicative Language Teaching are presented in Table 4.5.
Table 4.5. The Standard of Competency and the Basic Competencies of each topic of the Designed Materials
The Standard of Competency: At the end of the course, the learners are able to apply
functional conversations, expressions, and words in serving the foreign patients.
No Topics
Basic Competencies
1 Hospital Routines
At the end of the course, the learners are able to recognize some important expressions related to
each unit in the materials. 2
Asking Patient’s Identities At the end of the course, the learners are able to appl
y the expressions of asking patient’s identities.
3 Giving Information to the
Patient At the end of the course, the learners are able to
use the expressions of giving information about the hospital facilities.
4 Telephoning
At the end of the course, the learners will be able to handle a telephone call
5 Asking Patient’s Chief
Complaints At the end of the course, the learners are able to
use the expressions of asking patient’s chief complaints.
6 Giving Reason
At the end of the course, the learners are able to apply the expressions of giving reason to the
patient. 7
Offering Help At the end of the course, the learners are able to
offer help to the foreign patient. 8
Giving Direction Within the Building
At the end of the course, the learners will be able to the learners are able to give direction within
the hospital.
After stating the basic competencies, the writer formulated learning objectives of each skill and topic. In this study, the specific learning
objectives were stated as indicators. The formulation of indicators in each topic is presented in Table 4.6.
Table 4.6. The Indicators of the Learners’ Performance in Each Topic
No Topics
Indicators The learners are able to:
1 Hospital Routines
1. Practice the conversation concerning the hospital routines
2. Learn important expressions for each units 3. Recognize words as many as students can
related to the hospital 2
Asking Patient’s Identities
1. Practice the conversation provided concerning asking patient’s identities
2. Recognize patient’s identities name spelling
3. Recognize patient’s identities occupations
4. Use appropriate expressions to ask patient’s
identities
3 Giving Information to the
Patient
1. Practice the conversation provided concerning giving information to the patients
2. Mention the hospital facilities to foreign patients 3. Inform the price of the facilities to foreign patients
4. Use appropriate expressions to give information to the foreign patients
Table 4.6. continued
4 Telephoning
1. Practice the conversation provided concerning telephoning
2. Say the telephone numbers 3. Give information about days, months, and dates
using the correct expressions 4. Write an appointment in English.
5. Use appropriate expressions to handle telephone call in English.
5 Asking Patient’s Chief
Complaints
1.
Practice the conversation provided concerning asking patient or customer’s chief complaint
2.
Recognize patient’s pains
3.
Use appropriate expressions to ask patient or customer’s chief complaint
4.
Make conversation related to the situation given
6 Giving Reason
1. Practice the conversation provided concerning giving reason to the foreign patient
2. Use appropriate expressions of apologizing 3. Use appropriate expressions to give reason to the
foreign patient 4. Make a mini role play related to the situation given
7 Offering Help
1. Practice the conversation provided concerning offering help to the foreign patient
2. Identify useful expressions used in offering help 3. Say the time
4. Apply the expression of offering help 5. Use appropriate expressions to offer help to the
foreign patient
8 Giving Direction Within
the Building
1. Practice the conversation provided concerning giving direction within the hospital to the foreign
patient 2. Mention vocabulary related to giving direction
within the hospital
Table 4.6. continued
3. Use appropriate expressions to give direction within the hospital building
4. Play a mini role play related to giving direction within the hospital building
3. Developing and Implementing the Classroom Procedures
