Complaints Handling Mechanism CHS

Western I ndonesia National Roads I mprovement Project 4 - 31 audit for several packages in AWP-2 and AWP-3 sub-projects has been implemented. However, there were still some task which were not covered by the Senior Road Safety Engineer during the duration of the road safety audit stage. Upon mobilization of the National Road Safety Engineer and the Assistant Road Safety Engineer who were mobilized on June 2, 2014 and November 3, 2014 respectively, the remaining road safety audit works were continued. The remaining works are as follows: 1. Road Safety Audit at DED stage, for : a. AWP-3 sub-project Packages 14, 16, 20 and 21 2. Road Safety Audit at Construction Stage, for : a. AWP-1 sub-projects Packages 1, 2, 3 and 4 b. AWP-2 sub-projects Packages 5, 6, 8, 10, 11, 12 and 13 c. AWP-3 sub-projects Packages 14, 15, 16, 17, 19, 20 and 21 3. Road Safety Audit at Pre-opening Stage, for : a. AWP-1 sub-projects Packages 1, 2, 3 and 4 b. AWP-2 sub-projects Packages 5, 6, 7, 8, 10, 11, 12 and 13 c. AWP-3 sub-projects Packages 14, 15, 16, 17, 19, 20 and 21 Road Safety Audit at detailed design stage is to identify the road safety weaknesses in design drawings through site visiting, review of design drawings and official meeting with stake holder. Road Safety Audit report is the recommendation for improvement of road safety. Road Safety Audit at Construction stage or Traffic Management and Safety Monitoring is to check the performance of contractors related to the implementation of application management and traffic safety in the field. Road Safety Audit at pre-opening stage is to ensure that the road has been built as designed and to identity any safety issues that may have been missed through the design procees. The overall progress of the different stages of Road Safety Audit are shown in Appendix B. Western I ndonesia National Roads I mprovement Project 5 - 1 5 FINANCIAL MANAGEMENT INFORMATION SYSTEMS

5.1 Draw Downs and Future Costs

Details of the disbursements already made from the loan are listed in the following sub section.

5.2 Disbursement

The total disbursement by World Bank from the loan to the end of March 2017 was USD 105,584,628.9 equivalent to approximately 42.23 of the loan funds. A total disbursement of USD 2,663,049.84 was made during the month of March 2017 for the payment Interim Payment Certificates for the Statement of Work Accopmplished under Category 1 Part 1 of the loan agreement. The total expenditure to date measured in the term of the World Bank commitment, not including the Special Account advance, is shown in Appendix C. The following table summarizes the individual disbursements as calculated by CTC but retaining the total disbursement from Client Connection at the end of March 2017. Category Description Loan Restructuring Amount USD Totals Disbursed to End March 2017 in USD Disbursed 1 Part 1 Betterment and Capacity Expansion of National Roads. 220,400,000.00 98,794,523.12 44.83 2 Part 2 Implementation Support 17,000,000.00 6,790,105.83 39.94 3 Part 3 Road Sector Institutional Development 4 Part 4 Contingency for Disaster Risk Response Unallocated 12,600,000.00 Original Loan Amount 250,000,000.00 105,584,628.95 42.23

5.3. Management Information System

5.3.1. General Overview

The Management Information System tasks are as follows below: 1 Information System a. Develop and manage the File Storage as database system to store soft copy documents into the server.

b. Establish the Document Management System DMS to provide:

• Letter Database System, used to record all information of incoming and outgoing letter.