Western I ndonesia National Roads I mprovement Project 6 - 7
complaint. This mechanism will include provision for follow up investigations of substantial complaints by the Inspectorate General of Ministry of Public Works or third party audit to ensure
independence and reliability of the system. The CTC assignment concerns the monitoring of the aspects of Anti-Corruption Action Plan ACAP implementation and where required act pro-
active in resolving issues when such a matter arises. The Community Development Officer has a major role in monitoring performance and assists PMU in the set-up and follow-through of the
Complaints Handling Unit CHU for the ACAP related incidents
Enhanced Disclosure Provisions and Transparency, Ministry of Public Work MPW have been provided necessary information in the Project Implementation Plan PIP, Project Management
Manual PMM on their website, and in the bidding documents, such as contract point for complaint mail and e-mail address, phone, fax, text message. The contact will also include the
Bank s Fraud and Corruption Hotlines. MPW will hold Annual Accountability Meetings to enhance accountability and project information sharing with civil society. The PMM will provide
guidelines on disclosure of information related to the project. MPW official website will display critical information on WINRIP to enhance both internal and external monitoring of the project
6.3.2 Community Representative Observers CRO
The Anti-Corruption Action Plan ACAP activity on Community Representative Observers CROs aspect as is follow:
The selection and establishment of CROs for all 18 packages was finish in November 2015. One
package, that package 10 Simpang Empat - Air Balam is considered failed auction.
The activity of CROs was finish on September 2016 by the announcement of last bidding of package 16 Seblat
Ipuh in Begkulu Province The activities progress of Community Representative Observers CROs from January 2013 until
March 2017, as shown in Appendix H1. 6.3.3 Third Party Monitoring TPM
The Third Party Monitoring TPM activity during March 2017 was focus on monitoring on Third Party Monitoring activity, as follows:
On March 2
4, 2017, Monitoring on TPM activity Report of package 20 Lubuk Alung - Sicincin phase I and package 21 Lubuk Alung
Kuraitaji in West Sumatera Province.
On March 15 17, 2017, Monitoring on TPM activity Report of package 14 Painan
Kambang phase I in West Sumatera Province
On March 22
24, 2017, Monitoring on TPM activity Report of package 17 Simpang Gunung Kemala
Pugung Tampak phase I in Lampung Province The activities progress of the Third Party Monitoring TPM from January 2013 until March 2017, as
shown in Appendix H2.
Western I ndonesia National Roads I mprovement Project 6 - 8
6.3.4 Complaint Handling System CHS
The Community Development Officer with collaboration with MIS Specialist has developed a software application of Complaint Handling System CHS in integrated to website of WINRIP
http:www.winrip-ibrd.com. In the implementation of Complaint Handling System CHS essentially there are four main
components as follows:
Data Entry.
Complaint Registration.
Complaint Assessment.
Field Clarification and Analysis.
Problem Solving and taking the Decision The final draft of Complaint Handling System the framework of the complaint procedures on the
web site of WINRIP and provided ACAP inputting data in the web site has ready to be operated. However these applications still continuously to be refined by considering input from various parties.
The CHS team has been monitored and noted the public complaints via website of Sytem Informasi Pemantauan Proyek SiPP Project Monitoring Information System and WINRIP website.
The activity on Complaint Handling System during March 2017 as follows:
Complaint Handling Unit of CTC has received public complaints from Buyung Fajri Non- Government Organization JEJAK , thru email on March 5, 14, and 21, 2017, regarding the
condition of retaining wall on approach road of Air Gadang Bridge in Packages No. 02 Padang Sawah
Simpang Empat. This package has been PHO on April 14, 2016
is now
entered the maintenance period.
The Retaining wall is broken so that the potential to collapse and the approach way has happened consolidation or surfaces decrease.
Complaint Handling Unit of CTC has received public complaints from Buyung Fajri Non-
Government Organization JEJAK , thru email on March 21, 2017, regarding the
implementation of WINRIP Packages No.21 Lubuk Alung Kuraitaji.
The complaint matters for package 21 are the Contractor PT. MULTI STRUCTURE ignores the workers health and safety; the existing road deteriorates due to lack of periodic maintenance
re-condition of road; the lack of traffic management on temporary traffic signs and flag man in the working areas; and the Supervision Consultant is not performing maximum supervision
function
The Complaints Handling Mechanism System CHS Activities is shown in Appendix H3. 6.3.5. Public Disclosures Publication
Publication and disclosure is an attempt to increase transparency of information to the public, so the public can easily to access information about the project WINRIP. Some components of
publication and disclosures are as follows: a announcing the information about the project through
