Variabel Loyalitas Pelanggan Y No.

L1

7. Variabel Loyalitas Pelanggan Y No.

Pernyataan STS TS R S SS Pembelian Ulang 36. Saya sering mengunjungi cafe ini Pengaruh oleh Daya Tarik Pesaing 37. Saya tetap akan menjadikan cafe ini sebagai pilihan pertama cafe untuk dikunjungi meskipun ada cafe lain Penciptaan Prospek 38. Saya membicarakan hal positif tentang cafe ini dan merekomendasikan orang lain untuk datang ke cafe ini Universitas Sumatera Utara L2 LAMPIRAN EXCEL-INPUT DATA 4 3 4 4 4 4 4 3 4 4 4 4 3 4 4 3 4 3 4 4 4 2 4 3 4 4 4 3 4 4 4 4 4 4 4 2 2 4 4 4 4 5 4 4 4 3 5 4 4 4 3 4 4 2 4 2 4 4 4 4 4 3 4 4 4 3 4 4 4 4 4 2 4 3 2 4 4 4 4 3 4 4 4 3 3 4 4 3 4 4 4 3 3 3 3 3 3 3 4 3 4 4 3 4 4 4 3 4 2 2 2 3 4 4 3 4 3 2 3 3 3 2 3 3 3 3 4 3 4 3 5 4 4 4 4 4 4 3 3 3 4 3 4 3 4 3 3 3 3 2 3 2 5 4 3 3 4 4 5 5 5 4 4 4 5 4 5 4 5 5 3 4 4 4 4 4 4 4 4 1 4 4 4 5 4 4 4 4 4 4 4 3 4 4 4 4 3 3 3 4 4 4 4 4 4 3 4 4 4 4 3 4 4 2 4 4 3 3 4 4 4 4 4 4 4 3 2 4 4 4 5 5 5 5 4 2 3 4 4 2 4 4 4 3 4 4 2 1 2 3 3 3 3 4 3 4 4 3 4 4 2 3 2 1 1 1 4 3 4 3 3 4 2 2 3 2 4 4 3 3 4 2 5 4 4 2 4 4 4 3 2 2 4 3 4 4 2 3 1 1 1 3 4 4 4 3 2 3 4 4 4 4 5 4 4 4 4 4 5 4 5 3 4 4 4 5 4 3 4 4 3 2 4 4 4 4 4 4 4 3 2 4 3 3 4 2 4 5 3 2 2 2 3 3 3 3 3 3 4 3 4 3 4 5 3 2 3 3 4 3 4 4 4 4 2 3 2 2 1 2 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 2 4 3 4 4 4 4 4 3 4 3 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 5 2 3 4 3 4 3 4 4 3 5 4 4 4 4 3 4 4 4 4 4 4 4 4 5 4 4 3 3 4 4 2 3 4 4 4 5 4 5 4 4 4 5 5 4 4 4 3 4 5 4 5 4 4 4 4 5 3 4 4 4 4 2 2 2 4 2 4 4 5 4 3 4 3 4 3 4 4 4 4 4 4 4 3 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 4 3 4 4 4 4 4 4 4 5 3 4 4 4 4 4 3 4 3 4 4 3 4 3 3 3 4 4 3 4 4 4 4 4 3 4 2 2 3 3 2 2 3 2 3 3 2 4 3 4 3 2 3 4 1 4 1 3 3 2 1 3 3 3 3 3 2 3 3 3 3 4 4 3 2 1 2 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 4 4 2 4 3 4 2 4 2 4 4 3 4 4 4 4 4 2 2 2 4 3 4 5 4 4 4 3 4 4 4 5 4 4 4 4 4 4 4 4 4 4 4 5 3 3 3 4 4 4 3 5 3 5 5 3 2 2 2 3 3 4 4 4 4 4 4 3 2 3 4 4 4 1 3 4 3 4 3 4 4 3 3 3 2 4 3 4 3 4 4 4 4 1 2 1 2 2 2 3 3 4 3 4 4 4 3 4 3 4 4 4 2 3 1 4 1 4 2 2 3 3 1 3 4 4 2 4 4 4 3 2 3 3 3 2 4 4 3 3 3 4 3 3 3 4 4 4 4 3 4 4 3 4 3 4 4 3 3 3 3 4 3 4 3 3 3 3 4 3 3 3 3 1 4 4 4 4 4 4 4 3 3 4 4 4 2 4 4 4 4 3 2 5 3 3 5 4 4 4 4 3 4 4 4 3 4 4 4 4 3 3 5 4 4 3 4 4 4 3 3 4 4 4 4 3 3 3 3 4 3 4 3 4 4 3 3 3 3 3 3 4 3 3 3 2 2 2 3 2 2 4 4 4 4 4 5 4 4 5 4 4 5 4 4 5 4 5 4 5 4 4 1 4 4 4 4 4 4 4 4 4 4 4 3 3 4 3 4 Universitas Sumatera Utara L2 4 4 4 4 4 4 4 4 4 4 4 4 3 4 4 4 4 4 4 4 4 3 4 3 4 3 4 4 4 4 4 4 3 3 3 2 2 2 4 3 4 4 4 4 4 5 4 4 4 3 3 4 4 4 5 2 2 5 4 5 4 3 4 4 4 4 4 3 3 3 2 3 3 2 2 3 4 4 4 4 4 4 5 4 4 4 4 4 4 4 4 4 4 3 4 4 3 3 4 3 4 4 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 2 4 2 4 3 4 2 4 2 2 3 3 2 3 2 2 2 4 2 3 3 4 4 2 2 3 2 2 4 3 4 4 4 4 4 4 3 3 3 4 4 3 3 5 4 4 2 2 3 3 3 2 3 3 3 3 1 3 3 3 3 2 2 3 1 1 2 4 3 4 4 4 4 4 3 3 3 4 3 4 3 4 2 4 3 4 3 3 3 3 3 4 4 3 2 4 3 3 4 4 4 3 4 3 3 4 3 4 4 4 4 4 3 5 3 3 4 3 5 5 3 5 3 4 4 3 3 3 3 4 3 3 3 4 4 4 4 3 3 3 2 2 2 4 4 4 4 3 4 4 4 4 4 5 4 4 5 4 4 4 2 3 4 4 4 4 3 4 4 3 2 4 3 4 4 3 3 3 3 2 4 4 4 4 4 3 4 4 3 4 4 4 4 4 4 4 3 3 3 4 4 4 2 4 4 4 4 4 3 4 4 4 4 3 3 2 3 1 4 4 4 4 3 4 4 4 3 3 3 3 3 3 4 4 2 4 2 2 2 4 4 3 3 3 3 2 2 3 3 4 4 3 3 3 3 2 3 4 4 4 4 4 4 3 3 4 3 4 4 2 4 4 2 3 3 4 3 4 4 3 2 2 2 2 2 4 4 3 4 3 4 2 2 2 4 4 4 4 4 5 5 3 2 3 4 4 3 2 3 3 2 4 1 4 3 4 4 3 2 4 3 4 1 3 4 4 4 4 4 3 2 2 3 5 4 4 3 3 4 4 4 5 3 4 3 3 5 5 4 3 2 4 5 5 5 2 4 3 3 3 2 4 4 4 4 4 4 4 3 2 4 4 4 4 3 4 4 5 4 5 4 5 4 4 5 5 4 5 3 4 5 4 4 4 3 4 4 4 4 4 4 4 4 2 3 3 3 2 4 3 3 4 2 4 4 4 3 4 4 4 3 3 4 2 2 4 2 3 3 4 4 4 1 3 3 3 3 4 3 4 4 3 3 3 2 1 3 3 3 3 3 2 4 3 3 4 3 4 3 3 4 4 1 4 2 4 3 4 1 2 3 3 3 3 3 4 2 3 3 3 3 3 2 1 3 4 4 4 4 4 4 5 5 4 4 4 4 5 5 4 3 4 4 4 4 4 3 4 3 4 4 4 3 3 3 3 4 3 2 3 4 3 4 2 3 4 2 4 3 3 1 4 3 4 2 2 3 4 2 4 2 5 3 3 2 2 2 3 2 2 1 3 3 3 3 4 3 3 2 1 3 4 4 4 4 2 4 4 4 4 2 3 3 4 4 4 2 4 2 5 2 2 2 2 2 4 4 4 2 4 4 4 4 2 2 2 2 2 4 4 4 4 5 5 5 5 4 5 3 4 5 3 4 5 4 4 2 4 2 4 2 4 1 3 4 1 1 4 3 2 4 1 1 3 2 1 1 2 2 4 4 2 4 2 2 4 2 2 2 4 2 2 1 4 1 4 2 2 2 2 1 4 4 2 2 4 3 2 4 1 1 2 2 1 1 1 4 4 4 4 4 4 5 5 4 5 3 5 5 5 4 5 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 4 4 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 4 3 4 4 4 4 4 3 4 4 4 3 4 4 4 4 4 4 4 3 3 4 4 3 4 3 4 4 4 3 4 2 4 4 2 4 4 4 4 2 4 4 4 1 2 2 4 4 4 4 3 2 4 3 1 2 2 3 1 2 4 4 4 4 4 5 4 3 4 4 4 4 4 4 5 4 4 4 4 4 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 4 4 4 4 4 4 4 4 4 5 4 4 4 4 4 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 Universitas Sumatera Utara L2 2 4 4 3 4 4 3 3 4 3 3 3 3 3 4 3 2 3 4 4 3 3 3 3 3 3 4 3 4 4 4 4 4 4 3 3 3 3 4 4 4 4 4 4 4 2 4 4 4 4 3 4 4 2 4 2 4 3 3 4 4 3 4 4 4 4 4 4 4 3 3 4 3 2 3 4 3 3 3 3 3 3 4 3 4 4 4 3 3 3 3 3 4 3 4 4 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 2 3 4 4 4 4 4 4 4 4 3 5 3 5 4 4 4 4 3 4 2 4 4 4 5 4 4 4 4 4 4 4 4 4 4 3 3 3 2 2 4 4 5 4 5 5 5 5 4 4 4 4 4 4 4 4 4 4 3 4 3 4 4 4 3 4 3 4 3 4 4 4 4 4 4 3 4 3 4 4 4 4 3 4 3 3 3 3 4 3 1 3 4 4 4 4 2 4 3 2 2 2 2 4 3 3 3 3 3 4 3 3 2 2 2 1 4 2 2 3 2 3 4 3 2 2 2 2 2 2 2 4 2 4 2 4 3 3 2 3 2 3 3 3 2 3 3 3 3 3 2 3 2 2 2 4 3 4 5 4 4 5 4 5 4 4 4 3 4 3 2 4 2 2 4 2 3 3 2 4 4 2 2 4 4 4 4 1 1 2 2 2 3 4 4 5 5 5 5 5 4 5 4 5 5 5 5 5 4 4 2 5 4 5 5 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 4 4 4 4 4 5 4 4 4 4 4 4 4 3 4 4 2 4 2 2 4 4 4 4 3 3 3 3 2 4 4 4 3 3 3 3 3 3 4 4 4 4 4 2 4 4 3 4 3 4 4 4 4 4 3 4 2 4 3 3 3 3 2 4 3 3 2 4 4 4 4 1 2 3 2 3 3 4 4 4 4 3 4 4 2 4 4 4 3 2 4 4 2 4 2 4 3 4 2 3 4 4 4 4 2 4 3 3 4 4 4 4 4 2 3 4 4 3 4 4 2 2 2 3 4 3 3 3 3 3 2 4 2 4 2 2 1 3 3 2 2 2 2 3 2 3 3 4 4 3 2 1 1 4 4 4 4 4 4 4 4 5 4 4 4 4 3 4 3 4 2 4 2 3 4 3 2 4 4 2 2 4 4 4 4 3 3 3 1 1 4 4 3 3 3 4 3 4 1 4 1 4 4 3 5 5 3 4 1 5 4 4 1 1 1 4 2 3 3 3 3 3 3 1 1 1 1 1 1 4 4 3 4 4 2 2 2 3 4 3 3 3 3 3 2 4 2 4 2 2 1 3 3 2 2 2 2 3 2 3 3 4 4 3 2 1 1 2 2 2 3 4 3 4 3 4 3 4 2 3 3 4 3 4 4 4 4 4 4 3 3 3 3 4 3 3 3 2 2 2 2 2 2 2 3 4 3 4 4 3 4 4 3 5 4 5 4 3 4 5 5 5 3 2 2 4 3 3 2 3 2 3 1 4 2 2 3 3 4 1 1 1 2 4 4 4 4 4 4 4 3 4 4 4 4 3 3 4 3 4 3 4 3 3 3 3 3 4 4 3 3 3 3 4 3 3 3 3 2 2 3 4 3 2 2 4 4 4 3 4 3 4 3 3 4 4 4 2 1 2 4 4 4 4 2 4 4 4 3 4 3 4 3 4 4 4 2 1 3 4 3 3 3 4 4 5 3 5 3 3 2 4 4 5 4 4 2 4 4 4 4 4 4 4 4 4 3 4 4 4 4 3 4 3 4 3 3 2 3 3 2 2 3 2 1 4 3 3 2 2 4 3 1 4 2 3 3 3 2 3 3 2 2 2 2 3 2 3 2 2 2 2 2 2 2 4 4 4 4 3 4 4 2 4 4 4 3 3 3 3 3 4 4 4 3 3 2 2 2 3 2 2 2 4 3 4 4 2 2 2 3 2 3 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 5 4 5 5 4 3 4 4 4 4 4 4 4 4 2 2 4 3 4 4 4 2 2 2 2 4 2 2 2 2 2 2 2 2 4 2 4 2 4 4 4 4 2 2 2 2 3 2 4 4 4 4 4 2 2 1 1 2 4 4 4 4 3 4 4 3 4 4 3 4 4 5 2 4 4 3 5 4 4 4 4 3 4 4 4 4 4 4 4 4 4 3 3 2 3 4 Universitas Sumatera Utara L2 3 3 4 3 4 4 3 2 3 3 3 2 2 3 3 2 2 1 4 3 2 2 2 2 3 3 3 2 3 3 4 3 2 1 2 2 1 2 4 4 2 4 4 3 4 2 4 2 4 2 4 4 4 4 4 2 4 4 4 2 2 2 3 2 4 2 2 4 4 4 1 1 3 2 1 4 4 4 4 4 4 4 4 2 3 4 4 4 4 4 4 1 4 1 2 1 4 2 2 2 2 3 3 3 3 3 3 3 2 3 3 2 2 2 4 4 3 3 4 4 4 4 4 3 4 4 4 4 4 3 4 4 4 4 4 3 4 4 4 4 4 4 4 4 4 4 3 2 3 4 3 4 4 2 4 2 4 4 2 2 3 2 2 2 2 2 4 3 4 2 4 4 2 4 4 3 4 4 4 4 4 4 4 4 2 2 2 2 2 3 4 3 5 4 5 5 4 4 4 4 4 4 3 4 4 3 3 1 4 3 3 2 4 2 3 4 3 2 4 4 4 4 4 4 4 2 1 2 4 4 4 4 3 4 4 3 5 4 4 4 3 4 4 3 4 3 5 4 3 2 4 3 4 4 4 3 4 4 4 4 3 3 3 3 2 4 3 3 4 2 4 4 3 3 4 3 3 3 3 3 3 2 2 2 4 3 3 3 3 3 2 3 3 3 3 3 4 3 2 3 3 3 2 4 3 2 4 4 1 2 3 3 4 2 4 2 3 4 5 2 4 4 4 4 4 5 3 3 4 4 4 4 3 3 4 4 4 4 4 4 2 3 4 4 3 4 4 4 3 3 4 3 3 3 3 3 3 3 4 2 3 2 3 3 3 3 3 4 4 2 4 4 4 4 4 4 3 2 2 2 3 3 4 3 4 4 3 3 5 3 3 3 3 4 4 4 5 2 4 4 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 2 2 2 4 4 3 4 4 4 4 4 3 4 4 3 4 4 4 2 4 3 4 4 3 4 4 3 4 4 3 3 3 3 4 3 4 4 4 2 2 4 4 5 4 4 4 5 4 4 4 4 4 4 4 4 5 4 4 3 4 4 4 4 4 4 4 4 4 3 4 4 4 4 3 4 4 4 3 4 4 4 4 3 4 4 5 4 5 4 4 4 4 4 4 3 4 3 4 4 4 4 4 4 4 4 4 3 4 4 4 4 4 4 4 3 2 3 4 4 4 4 4 3 3 3 3 1 3 3 3 3 3 3 3 2 4 3 3 2 3 3 3 3 2 2 2 3 3 2 2 2 3 3 2 2 3 2 1 2 4 1 3 3 5 2 5 5 1 5 2 1 4 1 3 2 3 2 2 1 2 2 1 1 3 3 3 4 4 2 4 4 3 3 4 3 3 3 3 4 3 2 4 2 3 3 2 3 3 2 2 1 4 3 2 2 3 2 3 3 3 2 3 3 3 3 2 2 2 2 1 2 4 4 3 4 4 5 3 2 4 4 5 3 4 4 4 2 4 4 4 4 4 2 1 2 2 4 4 2 4 2 4 4 4 4 4 2 2 4 4 4 2 3 4 3 3 3 4 4 4 3 4 4 4 4 4 2 4 4 4 4 4 4 4 4 4 3 4 3 4 4 2 2 3 2 2 4 3 4 3 4 3 4 4 4 5 4 4 4 2 4 5 4 4 3 5 5 4 5 4 4 4 4 3 2 4 4 4 4 2 4 3 4 2 2 3 3 4 4 4 3 5 4 5 4 5 4 4 4 3 4 5 2 2 4 2 4 4 4 4 4 4 3 3 3 4 4 3 3 3 3 2 4 4 4 3 4 3 4 5 5 4 4 4 3 5 3 5 2 5 2 3 4 5 3 3 4 4 5 3 5 4 5 4 5 3 3 4 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 2 4 3 4 4 4 4 4 3 4 3 4 3 4 4 4 4 4 4 4 4 4 4 4 5 4 3 4 3 4 3 4 4 4 4 4 4 4 3 4 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 4 Universitas Sumatera Utara L3 LAMPIRAN HASIL UJI VALIDITAS DAN RELIABILITAS Correlations skor_total VAR00001 Pearson Correlation ,582 Sig. 2- tailed ,001 N 30 VAR00002 Pearson Correlation ,718 Sig. 2- tailed ,000 N 30 VAR00003 Pearson Correlation ,437 Sig. 2- tailed ,016 N 30 VAR00004 Pearson Correlation ,640 Sig. 2- tailed ,000 N 30 VAR00005 Pearson Correlation ,420 Sig. 2- tailed ,021 N 30 VAR00006 Pearson Correlation ,485 Sig. 2- tailed ,007 N 30 VAR00007 Pearson Correlation ,786 Sig. 2- tailed ,000 N 30 VAR00008 Pearson Correlation ,786 Sig. 2- tailed ,000 N 30 VAR00009 Pearson Correlation ,458 Sig. 2- tailed ,011 N 30 VAR00010 Pearson Correlation ,778 Sig. 2- tailed ,000 N 30 VAR00011 Pearson Correlation ,518 Sig. 2- tailed ,003 N 30 VAR00012 Pearson Correlation ,617 Sig. 2- tailed ,000 N 30 VAR00013 Pearson Correlation ,803 Sig. 2- tailed ,000 N 30 VAR00014 Pearson Correlation ,498 Sig. 2- tailed ,005 N 30 VAR00015 Pearson Correlation ,634 Sig. 2- tailed ,000 N 30 VAR00016 Pearson Correlation ,627 Universitas Sumatera Utara L3 Sig. 2- tailed ,000 N 30 VAR00017 Pearson Correlation ,523 Sig. 2- tailed ,003 N 30 VAR00018 Pearson Correlation ,686 Sig. 2- tailed ,000 N 30 VAR00019 Pearson Correlation ,417 Sig. 2- tailed ,022 N 30 VAR00020 Pearson Correlation ,611 Sig. 2- tailed ,000 N 30 VAR00021 Pearson Correlation ,723 Sig. 2- tailed ,000 N 30 VAR00022 Pearson Correlation ,665 Sig. 2- tailed ,000 N 30 VAR00023 Pearson Correlation ,661 Sig. 2- tailed ,000 N 30 VAR00024 Pearson Correlation ,672 Sig. 2- tailed ,000 N 30 VAR00025 Pearson Correlation ,785 Sig. 2- tailed ,000 N 30 VAR00026 Pearson Correlation ,747 Sig. 2- tailed ,000 N 30 VAR00027 Pearson Correlation ,664 Sig. 2- tailed ,000 N 30 VAR00028 Pearson Correlation ,694 Sig. 2- tailed ,000 N 30 VAR00029 Pearson Correlation ,621 Sig. 2- tailed ,000 N 30 VAR00030 Pearson Correlation ,600 Sig. 2- tailed ,000 N 30 VAR00031 Pearson Correlation ,579 Sig. 2- tailed ,001 N 30 VAR00032 Pearson Correlation ,590 Sig. 2- tailed ,001 N 30 VAR00033 Pearson Correlation ,377 Universitas Sumatera Utara L3 Sig. 2- tailed ,040 N 30 VAR00034 Pearson Correlation ,624 Sig. 2- tailed ,000 N 30 VAR00035 Pearson Correlation ,722 Sig. 2- tailed ,000 N 30 VAR00036 Pearson Correlation ,504 Sig. 2- tailed ,004 N 30 VAR00037 Pearson Correlation ,710 Sig. 2- tailed ,000 N 30 VAR00038 Pearson Correlation ,648 Sig. 2- tailed ,000 N 30 skor_total Pearson Correlation 1 Sig. 2- tailed N 30 . Correlation is significant at the 0.01 level 2-tailed. . Correlation is significant at the 0.05 level 2-tailed. Universitas Sumatera Utara L3 Output Uji Reliabilitas Variabel Sense Case Processing Summary N Cases Valid 30 100,0 Excluded a ,0 Total 30 100,0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbachs Alpha N of Items ,809 6 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbachs Alpha if Item Deleted VAR00001 18,20 8,717 ,577 ,785 VAR00002 18,33 7,609 ,597 ,773 VAR00003 18,53 7,292 ,575 ,781 VAR00004 18,57 7,082 ,724 ,742 VAR00005 18,27 8,754 ,407 ,812 VAR00006 18,10 7,679 ,578 ,778 Universitas Sumatera Utara L3 Output Uji Reliabilitas Variabel Feel Case Processing Summary N Cases Valid 30 100,0 Excluded a ,0 Total 30 100,0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbachs Alpha N of Items ,879 6 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbachs Alpha if Item Deleted VAR00001 17,57 11,564 ,742 ,849 VAR00002 18,07 11,030 ,712 ,855 VAR00003 17,13 12,947 ,580 ,875 VAR00004 17,83 11,523 ,666 ,862 VAR00005 17,53 12,257 ,706 ,856 VAR00006 17,87 11,430 ,731 ,851 Universitas Sumatera Utara L3 Output Uji Reliabilitas Variabel Act Case Processing Summary N Cases Valid 30 100,0 Excluded a ,0 Total 30 100,0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbachs Alpha N of Items ,571 3 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbachs Alpha if Item Deleted VAR000 01 6,57 1,633 ,355 ,507 VAR000 02 7,83 ,833 ,616 -1,137E-013 a VAR000 03 6,40 2,179 ,267 ,622 Universitas Sumatera Utara L3 Output Uji Reliabilitas Variabel Relate Case Processing Summary N Cases Valid 30 100,0 Excluded a ,0 Total 30 100,0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbachs Alpha N of Items ,791 3 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbachs Alpha if Item Deleted VAR00001 6,83 2,557 ,696 ,690 VAR00002 6,90 2,300 ,609 ,740 VAR00003 7,27 1,720 ,657 ,722 Universitas Sumatera Utara L3 Output Uji Reliabilitas Variabel Perceived Value Case Processing Summary N Cases Valid 30 100,0 Excluded a ,0 Total 30 100,0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbachs Alpha N of Items ,910 13 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbachs Alpha if Item Deleted VAR00001 40,23 43,082 ,675 ,901 VAR00002 40,53 43,430 ,674 ,901 VAR00003 40,17 43,385 ,761 ,897 VAR00004 40,07 42,340 ,814 ,895 VAR00005 40,17 43,868 ,665 ,901 VAR00006 40,70 42,562 ,676 ,901 VAR00007 39,93 45,651 ,683 ,902 VAR00008 39,97 45,344 ,650 ,902 VAR00009 39,73 48,409 ,597 ,907 VAR00010 39,83 46,282 ,576 ,905 VAR00011 40,53 45,292 ,422 ,914 VAR00012 40,60 42,110 ,636 ,904 VAR00013 40,33 45,264 ,561 ,905 Universitas Sumatera Utara L3 Output Uji Reliabilitas Variabel Loyalitas Pelanggan Case Processing Summary N Cases Valid 30 100,0 Excluded a ,0 Total 30 100,0 a. Listwise deletion based on all variables in the procedure. Reliability Statistics Cronbachs Alpha N of Items ,781 3 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbachs Alpha if Item Deleted VAR00001 5,57 2,530 ,580 ,745 VAR00002 6,00 2,069 ,786 ,509 VAR00003 5,10 2,576 ,510 ,821 Universitas Sumatera Utara L4 LAMPIRAN HASIL UJI ASUMSI KLASIK

1. Uji Normalitas