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Business Relational Management Supplier Management Incident Management Problem Management

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3. Lampiran Quetionare Hasil Scoring

Adapun proses perhitungan yang dilakukan dalam proses ini adalah :

a. Business Relational Management

Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8 Participant 9 Participant 10 Total Avg 4 4 4 4 4 4 4 4 4 4 40 4 1 1 1 1 1 1 1 1 1 1 10 1 1 1 1 1 1 1 1 1 1 1 10 1 3 3 3 3 3 3 3 3 3 3 30 3 2 2 2 2 2 2 2 2 2 2 20 2 1 1 1 1 1 1 1 1 1 1 10 1 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 4 4 4 4 4 4 4 4 4 4 40 4 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 1 1 1 1 1 1 1 1 1 1 10 1 2 2 2 2 2 2 2 2 2 2 20 2 33 33 33 33 33 33 33 33 33 33 330 2.0625 L - 58

b. Supplier Management

Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8 Participant 9 Participant 10 Total Avg 5 5 5 5 5 5 5 5 5 5 50 5 4 4 4 4 4 4 4 4 4 4 40 4 2 2 2 2 2 2 2 2 2 2 20 2 5 5 5 5 5 5 5 5 5 5 50 5 5 5 5 5 5 5 5 5 5 5 50 5 5 5 5 5 5 5 5 5 5 5 50 5 5 5 5 5 5 5 5 5 5 5 50 5 5 5 5 5 5 5 5 5 5 5 50 5 1 1 1 1 1 1 1 1 1 1 10 1 1 1 1 1 1 1 1 1 1 1 10 1 1 1 1 1 1 1 1 1 1 1 10 1 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 5 5 5 5 5 5 5 5 5 5 50 5 2 2 2 2 2 2 2 2 2 2 20 2 52 52 52 52 52 52 52 52 52 52 520 3.25 L - 59

c. Incident Management

Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8 Participant 9 Participant 10 Total Avg 1 1 1 1 1 1 1 1 1 1 10 1 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 1 1 1 1 1 1 1 1 1 1 10 1 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 3 3 3 3 3 3 3 3 3 3 30 3 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 31 31 31 31 31 31 31 31 31 31 310 1.9375 L - 60

d. Problem Management

Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8 Participant 9 Participant 10 Total Avg 1 1 1 1 1 1 1 1 1 1 10 1 3 3 3 3 3 3 3 3 3 3 30 3 2 2 2 2 2 2 2 2 2 2 20 2 4 4 4 4 4 4 4 4 4 4 40 4 1 1 1 1 1 1 1 1 1 1 10 1 2 2 2 2 2 2 2 2 2 2 20 2 1 1 1 1 1 1 1 1 1 1 10 1 1 1 1 1 1 1 1 1 1 1 10 1 2 2 2 2 2 2 2 2 2 2 20 2 3 3 3 3 3 3 3 3 3 3 30 3 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 3 3 3 3 3 3 3 3 3 3 30 3 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 1 1 1 1 1 1 1 1 1 1 10 1 32 32 32 32 32 32 32 32 32 32 320 2 L - 61

e. Configuration Management

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