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Configuration Management Release Management Change Management Service Level Management

L - 61

e. Configuration Management

Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8 Participant 9 Participant 10 Total Avg 1 1 1 1 1 1 1 1 1 1 10 1 2 2 2 2 2 2 2 2 2 2 20 2 3 3 3 3 3 3 3 3 3 3 30 3 2 2 2 2 2 2 2 2 2 2 20 2 1 1 1 1 1 1 1 1 1 1 10 1 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 4 4 4 4 4 4 4 4 4 4 40 4 1 1 1 1 1 1 1 1 1 1 10 1 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 32 32 32 32 32 32 32 32 32 32 320 2 L - 62

f. Release Management

Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8 Participant 9 Participant 10 Total Avg 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 1 1 1 1 1 1 1 1 1 1 10 1 2 2 2 2 2 2 2 2 2 2 20 2 3 3 3 3 3 3 3 3 3 3 30 3 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 4 4 4 4 4 4 4 4 4 4 40 4 2 2 2 2 2 2 2 2 2 2 20 2 1 1 1 1 1 1 1 1 1 1 10 1 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 1 1 1 1 1 1 1 1 1 1 10 1 2 2 2 2 2 2 2 2 2 2 20 2 32 32 32 32 32 32 32 32 32 32 320 2 L - 63

g. Change Management

Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8 Participant 9 Participant 10 Total Avg 1 1 1 1 1 1 1 1 1 1 10 1 1 1 1 1 1 1 1 1 1 1 10 1 1 1 1 1 1 1 1 1 1 1 10 1 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 4 4 4 4 4 4 4 4 4 4 40 4 2 2 2 2 2 2 2 2 2 2 20 2 5 5 5 5 5 5 5 5 5 5 50 5 3 3 3 3 3 3 3 3 3 3 30 3 1 1 1 1 1 1 1 1 1 1 10 1 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 34 34 34 34 34 34 34 34 34 34 340 2.125 L - 64

h. Service Level Management

Participant 1 Participant 2 Participant 3 Participant 4 Participant 5 Participant 6 Participant 7 Participant 8 Participant 9 Participant 10 Total Avg 2 2 2 2 2 2 2 2 2 2 20 2 1 1 1 1 1 1 1 1 1 1 10 1 1 1 1 1 1 1 1 1 1 1 10 1 1 1 1 1 1 1 1 1 1 1 10 1 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 4 4 4 4 4 4 4 4 4 4 40 4 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 1 1 1 1 1 1 1 1 1 1 1 0.1 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 1 1 1 1 1 1 1 1 1 1 10 1 2 2 2 2 2 2 2 2 2 2 20 2 2 2 2 2 2 2 2 2 2 2 20 2 29 29 29 29 29 29 29 29 29 29 290 1.8125 L - 65

i. Service Continuity and Availability Management

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