Calculation of fulfillment percentage to students: By the following formula :
Be discovered : ΣN =100
ΣTCs1 = 3,84 ΣRlCs1 = 3,69
ΣReCs1 = 3,63 ΣACs1 = 4,05
ΣECs1 = 3,57
Figure of 75.1 has shown the student satisfaction in Accounting Proficiency of Dual System Education at SMK Negeri 1 Bawang was
categorized Satisfied.
9. The Level of External Customer Satisfaction Industrial and Business
World at SMK Negeri 1 Bawang
Description of the data concerning of ISO 9001:2008 standar Quality Management System to implementation results of Dual System Education, has
a purpose that is one of them meet customer satisfaction. A second customer satisfaction is external customers in this regard partner
institution. The partner institution satisfaction against of Dual System Education program at SMK Negeri 1 Bawang was obtained from the customer
satisfaction questionnaire which distributed to partner institutions who became a prakerin place t
o student’s Accounting Proficiency. Satisfaction of partner
institution has five indicators: a Tangible, b Reliability, c Responsiveness, d Assurance, and e Emphaty.
The results of research evaluation of dual system education implementation to the applying ISO 9001 : 2008 standard quality management system in the
fulfillment of industrial and business world satisfaction in this case is partner institution rates in accounting proficiency at SMK Negeri 1 Bawang in the
academic year 20152016 as follows. Description of research data obtained from partner institutions were grouped
accordance to the pre-defined criteria into 5 five categories, namely Very Dissatisfied VD , Dissatisfied D, Quite Satisfied QS, Satisfied S and the
Very Satisfied VS. The questionnaire results seen from the indicators is as follows.
Table 33. Customer Satisfaction by Partner Institutions in Accounting Proficiency of Dual System Education Program at SMK Negeri 1
Bawang.
No Aspects
Indicators Average of
Indicators Indicator
Categories Average of
Aspects
1 Tangible
a. Recognizing the tools or equipments used
3,79
S
3,60 b. Mastering technology to
ease works
3,67
S c. Learners who master
their area
3,12
S d. Learners who appear to
have competence, respect, and dedication
3,82
S 2
Reliability a. Quick service process
3,11
S 3,58
b. Indiscriminating service
4,20
S c. Trusted service
3,46
S 3
Responsiveness a. Gratifying service
3,60
S 3,21
b. Competent service
2,93
QS c. Creating positive
response
3,12
S
No Aspects
Indicators Average of
Indicators Indicator
Categories Average of
Aspects
4 Assurance
a. Friendly and decent attitude
3,66
S 3,54
b. Security and satisfaction guarantee
3,51
S c. Satisfying service
3,45
S 5
Emphaty a. Sincere service
3,41
S 3,41
b. Caring and empathy to costumer which needs
service
3,40
S
Sources : Primary data are processed Based on table 31, the highest average value is on aspects of Reliability on
indiscriminating service indicators that of 4.20 and a value-lowest average is aspect of Responsiveness on competent service indicators of 2.93 of the highest
average value of 5.00. While, the sequence data obtained average value aspects of customer
satisfaction is the most highest to lowest, namely Tangible of 3.60; Reliability of 3.58; Assurance of 3.54; Emphaty of 3.41; and Responsiveness of 3.21.
The level of customer satisfaction by the partner institution can be presented in the following histogram :
Figure 7. Histogram Results of Partner Institution Satisfaction
3 3,2
3,4 3,6
3,8 A
v e
rah e
Indicators
Average
Calculation of fulfillment percentage to students: By the following formula :
Be discovered : ΣN =100
ΣTCs2 = 3,60 ΣRlCs2 = 3,58
ΣReCs2 = 3,21 ΣACs2 = 3,54
ΣECs2 = 3,41
Figure of 69.4 has shown the partner institution satisfaction of Accounting Proficiency of Dual System Education at SMK Negeri 1 Bawang
was categorized Satisfied.
10. The Impact of Performance Improvement the
