educational services at schools in general and in industry and business worlds are specifically to give students satisfaction at schools.
9. The Level of External Customer Satisfaction The Industrial and Business
World in SMK Negeri 1 Bawang
Based on the research that has been conducted on external customer in this case industrial and business world more specifically is partner institution,
SMK Negeri 1 Bawang has been applied the principles of ISO 9001 : 2008 standard Quality Management System of Dual System Education in Partner
Institution well with the customer satisfaction levels are categorized either with the 14 indicators in satisfied predicate and 1 in quite satisfied predicate.
Further discussion is described as follows. Industrial and business world’s satisfaction levels as know as partner
institution at SMK Negeri 1 Bawang is in high category. From the highest based on average value is Reliability on indicators of the indiscriminating
service of 4.20 and a value-lowest average is in the aspect of Responsiveness on indicators of the gratifying service of 2.93, and in the highest average value
of 5.00. Based on average value of highest until lowest indicators presented as
follows: indiscriminating service of 4.20; learners who appear to have competence, respect, and dedication of 3.82; recognizing the tools or
equipments used of 3.79; the mastering technology to ease works of 3.67; friendly and decent attitude of 3.66; gratifying service of 3.60; security and
satisfaction guarantee of 3.51; trusted service of 3.46; satisfying service of
3.45; sincere service of 3.41; caring and empathy to costumer which needs service of 3.40; creating positive response of 3.12; the quick service process of
3.11; and competent service of 2.93. While, the sequence data obtained average value aspects of customer
satisfaction is the most highest till lowest, among others: Tangible with an of 3.60 ; Reliability of 3.58 ; Assurance of 3.54 ; Emphaty of 3.41 ; and
Responsiveness of 3.21. Then, the overall percentage of aspect is 69.4 in the category are satisfied.
Based on these results, customer satisfaction to partner institutions using ISO 9001:2008 of Dual System Education DSE program is relatively high,
but the students competency in form of knowledge and skills cannot give a good contribution to support the partner institution operation. Competence in
form of knowledge and skills in question are students skill on serving consumers in partner institutions as a prakerin place. The role of schools
required in this regard, it should be emphasized that when debriefing before students deployed in a prakerin place, schools provide an education where
students are empowered optimally to given motivation, duties and responsibilities, caring, and so on, so that when students are already deployed
in prakerin place, students can apply and develop the knowledge and skills well.
Need to known that the DSE program is organized between school with industrial and business world as a partner institution on the basis decision of
Ministry of education and culture decision number 04901992 on cooperation
with industrial and business world of aims to improve the vocational program suitability to the needs than working world which cultivated to the mutual
benefit principles. From these statements it is on DSE program implementation, partner institutions roles are also very important in guiding
and empowering students to hopes of providing added value to students after studying for several months : first, learning outcomes will be more meaningful,
because after graduation they have expertise in preparation to develop themselves sustainably, both professional skills acquired through to DSE
program can raise self-esteem and confident from graduates, and the third are time of learning for students at partner institution can be done effectively and
efficiently. In addition, to student who industrial field practice at partner institution
concerned will provide added value is first able to know exactly the quality of students who study and work in their company, in which specific boundaries
for the duration of a students education is a workforce that benefit, the third during education process through working at industry, students are more easily
organized in disciplines, such as compliance to the company rules, the fourth is partner institutions can giving task for students to seek knowledge, technology
and art that is relevant, so the end result is the fulfillment of industrial and business world satisfaction as a student learning places.
10.
The Impact of Performance Improvement the Pokja Prakerin to
Improve The Quality of Dual System Education Program at SMK Negeri 1 Bawang
One objectives by school using ISO 9001 : 2008 standard Quality Management System is continuous improvement Vincent Gaspersz, 2012: 21.
As in Chapter 8 Quality Guidelines of SMK Negeri 1 Bawang on measurement, analysis, and improvement, stating that the school plan and
establish processes monitoring, measurement, analysis and improvement necessary
to demonstrate
conformity with
customer requirements
stakeholders, to ensure conformity of the system management, and improve the effectiveness than quality management system continuously well.
In the continuous approach implementation namely PDCA Plan-Do-Check- Act, In the ISO 9001 : 2008 standard Quality Management System at SMK
