prakerin work program leader, and partner institution. Interview method in this research is supportive method used to complete questionnaire result.
This method is used to find out the data regarding school personnel readiness in implementing ISO 9001:2008 standard Quality Management
System related to quality policy, quality target, and work mechanismschool operational plan, the accomplishment of ISO 9001:2008 standard Quality
Management System principles, prakerin evaluation as the actualization of Dual System Education that discusses the implementation of DSE,
supportive factors, disruptive factors, and the attempts to deal with difficulties also monitoring and evaluating of DSE with process approach
modification on ISO 9001:2008 standard Quality Management System. 4. Triangulation
Triangulation is data collecting technique which combines some data collecting technique and data sources. It means that this research combines
between descriptive things and quantitative things, so the researcher can carry out data credibility test with various data collecting techniques and
various data sources Sugiyono, 2012:330.
F. Research Instruments
Sugiyono 2012: 148 states that research instrument is a tool used to measure natural or social phenomena being observed. Specifically, all
phenomena are stated as research variable. The use of instrument is to ease the research and produce better result which is clearer, more complete, and more
systemic so that it is easy to acquire. Research instrument is measurer tool used in data collecting.
Instrument used in this research is questionnaire with close-ended questions
and list of interview questions. 1. Close-ended Questionnaire Instrument
This questionnaire is divided into three. First, it is about the program implementation for respondents, principal, vice principal of curriculum, the
head of prakerin work program, school committee, and partner institution. Second, it is about the measurement of internal customer satisfaction. It is
for eleventh grade students of accounting proficiency. Third, it is about the measurement of external customer satisfaction. In this case, it is for
industrial and business worlds as partner institution. Each questionnaire is
presented in table 4, 5, and table 6.
Data collected from questionnaire in table 4 is data about the implementation of Dual System Education in industrial and business worlds
of accounting proficiency at SMK Negeri 1 Bawang with the implementation of ISO 9001:2008 standard Quality Management System. In
this research, the evaluation component measured is the evaluation on input and process. The blueprints are based on the accomplishment of DSE
components from Dikmenjur 1997:5 about monitoring and evaluating DSE with process approach modification suggested by Vincent Gasperzs 2008:
285 without reducing the referred substance. Those aspects, then, are
processed into some question items.
DSE components referred consist of: training and education program as known as diklat, human resources as known as SDM, educational
facilities, educational management, students, costs, and partner institution. Process approach referred comprises: internal and external customers,
management responsibility,
and resource
management, product
actualization, and measurement, analysis, also improvement. But, for product and measurement realization aspects, analysis, and improvement are
not included into points. These will be discussed when the conclusion from the collected data has been made.
Tabel 4. Blueprint of Implementation of Quality Management System on DSE Components of Input and Process Evaluation
INPUT PROCESS
DSE curriculum 1,2,3,4,5 Graduate compon6,7,8,9,10
External customers Company as PI
- Company
requirement as PI of DSE
11,12 Implementation ti1,2,3,4
Teacher and instr10 Monitoring and e11,12,13,14
Student readiness8,9 Student placemen5,6,7
Operational cost of
15,16,17,18 Resources of its e19, 20
Management accountability
- Educational training
Programs in SMK 1,2,3,4
Teacher 6,7,8
School committee17 Tools
12,15 Material
13,14 Teacher and instr5,9,10
Learning in SMK11 Graduate marketi16,18,19,21
Manpower -
School committee1,2,3,4 Tools
12 Material
13 -
Educational management Certification of
competence test 5,6,7,8,9,10,
11 Costs
- DSE operational c
14 1
Vice Principal of Curriculum
Management accountability
Educational training -
PROCESS APPROACH
RESPONDENT NO
School committee 4
Costs -
Principal 3
Resources management
Manpower -
- Educational facility
- Pokja Prakerin
DSE 2
Resources management
-
Resources management
QUESTION
Educational management Educational facility
- Resources
management
ASPECT
Educational management Internal customer
- Student
COMPONENT
Source: Surya Jatmika 2014 which has been modified Then, customer satisfaction blueprint is divided into 5 aspects referred to
Parasuraman, Zheithaml, dan Berry in Lupiyoadi, 2009: 52 suggestions. Those aspects are tangible evidence, reliability, responsiveness, assurance,
and empathy. From those aspects, it can be elaborated into some indicators. T
able 5. Blueprint of Student’s Satisfaction in DSE Components of Product Evaluation
No ASPECT
INDICATORS QUESTIONS
1 Tangible
a. Modern facilities 1,2
b. Fully equipped facilities 3,4,5,6,7,8
c. Staffs who have mastered their area 9,10,11
d. Staffs who appear to have competence, respect, and dedication
12,13,14,15 2
Reliability a. Quick service process
16,17,18,19 b. Indiscriminating service
20,21 c. Trusted service to customer
22,23,24,25,26,27 ,28,29,30,31
3 Responsiveness
a. Satisfying service 32,33
b. Competent service 34,35,36
c. Creating positive response 37
4 Assurance
a. Showing friendly and decent attitude 38,39,40
b. Security and satisfaction guarantee 41,42,43
c. Satisfying prakerin service 44,45,46
5 Emphaty
a. Sincerity service 47,48,49
b. Caring and empathy to costumer which needs prakerin service.
50
Source: Parasuraman 2001 which has been modified negative statement
INPUT PROCESS
Management responsibility
- Educational training
Programs in SMK 16
Manpower -
Instructor 2,3,4,5,6
Tools 10,13
Material 11,12
Teacher and instr16,19,20 Learning
process in both parties
21,22,23 Student readiness14,15
Student journal 17,18 Operational cost of
24 Resources of DS25
Company requirement as
PI of DSE 1,9,30
Company existence as PI
of DSE 26,27,28,29,
31,32 NO RESPONDENT
PROCESS APPROACH
COMPONENT ASPECT
5 Partner Institution
PI Educational facility
- QUESTION
Resources management
Cost -
Company as PI of DSE
Internal Customer -
Resources management
- Educational management
Student -
External customer
Table 6. Blueprint of Partner Institution ’s Satisfaction in DSE Components
of Product Evaluation
No ASPECT
INDICATORS QUESTIONS
1 Tangible
a. Recognizing the tools or equipments used
1,2 b. Mastering technology to ease works
3,4,5 c. Learners who master their area
6,7,8 d. Learners
who appear
to have
competence, respect, and dedication 9,10,11
2 Reliability
a. Quick service process 12,13,14,15,16
b. Indiscriminating service 17
c. Trusted service 18,19,20,21,22,23
3 Responsiveness
a. gratifying service 24
b. Competent service 25,26,27,28
c. Creating positive response 29
4 Assurance
a. Friendly and decent attitude 30,31,32,33
b. Security and satisfaction guarantee 34,35,36
c. Satisfying service 37,38,39
5 Emphaty
a. Sincere service 40,41
b. Caring and empathy to costumer which needs service
42
Source: Parasuraman 2001 which has been modified negative statement
The scale which is used in this instrument is a likert scale that has been modified. The values are very ineffectivedissatisfied VIVDS,
ineffectivedissatisfied IDS,
quite effectivesatisfied
QEQS, effectivesatisfied ES, and very effectivesatisfied VEVS. The scores
for each value are VIVIS=1, IIS=2, QEQS=3, ES=4, and VEVS=5. 2. Interview Instument
Data gathered from respondent’s interview is data about the implementation of ISO 9001:2008 standard Quality Management System to
the realization of DSE in industrial and business worlds for accounting proficiency at SMK Negeri 1 Bawang related to quality policy, quality
target, work instructionoperational plan, and the realization of ISO 9001:2008 standard Quality Management System principles, the
implementation of DSE in industrial and business worlds for accounting
program at SMK Negeri 1 Bawang also the obstructive factor, supporting factors in its accomplishment followed by the attempt to overcome obstacle
also its effect on the operated program. Those things are summarized in context evaluation, input, and process aspects.
The blueprints of ISO 9001:2008 standard Quality Management System principles are suggested by Vincent Gasperz in National Education
Department, “technical guidance in the implementation of educational strategic Quality Management System in accordance with ISO 9001:2008
standard: 48-50. Table 7. Blueprint of Quality Management System Implementation Toward
ISO 9001:2008 Principles.
RESPONDENT COMPONENTS
QUESTIONS
1. Quality management
representative; 2. Principal;
3. Vice principle of curriculum;
4. Pokja Prakerin Quality standard
1 Focusing on customer
2 a,b Leadership
3 a,b Involving all people
4 a,b,c,d Process approach
5 a,b,c System approach in management
6 a,b Continual improvement
7 a,b Approach or decision making
based on facts 8 a,b,c
Mutually beneficial relation 9 a,b,c
Obstructive and supportive factors 10, 11 Organization performance
12, 13
Source: Vincent Gasperz 2008 with modification After that, the blueprint of the second interview is based on the
accomplishment of DSE components which are taken from Dikmenjur 1997:5 about monitoring and evaluating the DSE with process approach
modification suggested by Vincent Gaspersz 2008: 285 without omitting the referred substance.
Table 8. Blueprint of ISO 9001:2008 Process Approach Interview Toward DSE Implementation Components
NO RESPONDENT
PROCESS APPROACH
COMPONENTS QUESTION
1 Vice principal of
curriculum Management
responsibility Education and training
program 1,2,3,4,5,6,7,8,9,10,
11,12,13 2
Principal Resource
management Human resource
1,2,3,4 Educational
management 5,6,7,8,9,10,11,12,1
3
3 Pokja Prakerin
Internal customer
Students 1,2,3,4,5,6,7,8,9,10
Resource management
Educational management
11,12,13,14,15 Costs
16,17,18,19,20 4
School committee Resource
management Human resource
1,2,3,4,5,6 Educational
management 7,8,9,10,11,12
5 Partner institution
Internal customer
Company as PI DSE 1,15,16,17,18,19,20,
21,22
Resource management
Educational facility 2,3,4
Educational management
5,7,8,9,10 Students
6 Costs
11,12,13,14
Source : Surya Jatmika 2014 with modification
G. Instrument Testing
