on average value that presence of 93.50; labor discipline of 91.57; skills of 89.07; work performance of 89.00; initiatives of 88.36; cooperation of 88.79;
responsibility of 89.79; and ethics of 90.00. In addition, school have reached the goal targeted ie 00 to reduce the number of infringement disciplinary of
students and follow up inputs in the form of criticism and suggestions from industrial and business world derived from the questionnaire satisfaction
submitted to industrial and business world after prakerin finished to the targeted of 100. From satisfaction analysis of industrial and business world
be found that the level of industrial and business world satisfaction on students who industrial field practice to the sample of 20 industrial and business world
is 3.29 of an average satisfaction level of 3.29, can be concluded that the level of customer satisfaction is satisfied category. From the aspects which are
assessed based on average value such as attendance of 3.37; compliance of 3.21; skills of 3.16; ability to work of 3.37; responsibility of 3.32; cooperation
of 3.37; and ethics and manners of 3.21. The questionnaire was used as an evaluation on DSE program meeting as know as pokja prakerin, so as to
improve the quality of Dual System Education DSE in following year.
8. The Level of Internal Customer Satisfaction Student of Accounting
Proficiency at SMK Negeri 1 Bawang
Description of the data concerning of ISO 9001:2008 standar Quality Management System to implementation results of Dual System Education, has
a purpose that is one of them meet customer satisfaction.
First customer is internal customer in this case students of accounting proficiency. Student satisfaction of Dual System Education program at SMK
Negeri 1 Bawang gained from customer satisfaction questionnaires which were distributed to a class XI student of Accounting Proficiency. Satisfaction of
these students have 5 indicators, namely a Tangible, b Reliability, c Responsiveness, d Assurance, and e Empathy.
The results of research evaluation of dual system education implementation to the applying ISO 9001 : 2008 standard quality management system in the
fulfillment of student satisfaction rates in accounting proficiency at SMK Negeri 1 Bawang in the academic year 20152016 as follows.
Description of research data obtained from students were grouped accordance to the pre-defined criteria into 5 five categories, namely Very
Dissatisfied VDS , Dissatisfied DS, Quite Satisfied QS, Satisfied S and the Very Satisfied VS. The questionnaire results seen from the indicators is as
follows. Table 32. Customer Satisfaction by Students on Accounting Proficiency of
Dual System Education Program at SMK Negeri 1 Bawang.
No Aspects
Indicators Average of
Indicators Indicator
Categories Average of
Aspects
1 Tangible
a. Modern facilities
3,76 S
3,84
b. Fully equipped facilities
3,75 S
c. Staffs who have mastered their area
3,81 S
3,84
d. Staffs who appear to have competence,
respect, and dedication
4,04 VS
2 Reliability
a. Quick service process
3,47 S
3,69
b. Indiscriminating service
3,96 S
c. Trusted service to customer
3,65 S
No Aspects
Indicators Average of
Indicators Indicator
Categories Average of
Aspects
3 Responsiveness
a. Satisfying service
3,73 S
3,63
b. Competent service
3,58 S
c. Creating positive response
3,60 S
4 Assurance
a. Showing friendly and decent attitude
4,00 S
4,05
b. Security and satisfaction guarantee
3,95 S
c. Satisfying prakerin service
4,21 VS
5 Emphaty
a. Sincerity service
3,34 S
3,57
b. Caring and empathy to costumer which needs
prakerin service.
3,80 S
Sources : Primary data are processed Based on table 30, the highest average value is aspect of Assurance in
indicator satisfying prakerin service of 4.21 and a value-lowest average is aspect of Emphaty in indicators sincere service of 3.34 of the highest average
value of 5.00. While, the sequence data obtained average value aspects of customer
satisfaction is the most highest to lowest, namely Assurance of 4.05; Tangible of 3.84; Reliability of 3.69; Responsiveness of 3.64 ; and Emphaty of 3.57.
The level of customer satisfaction by the students can be presented in the following histogram :
Figure 6. Histogram Results of Student Satisfaction
3 3,5
4 4,5
A v
e rag
e
Indicators
Average
Calculation of fulfillment percentage to students: By the following formula :
Be discovered : ΣN =100
ΣTCs1 = 3,84 ΣRlCs1 = 3,69
ΣReCs1 = 3,63 ΣACs1 = 4,05
ΣECs1 = 3,57
Figure of 75.1 has shown the student satisfaction in Accounting Proficiency of Dual System Education at SMK Negeri 1 Bawang was
categorized Satisfied.
9. The Level of External Customer Satisfaction Industrial and Business
