Harga Kepuasan pelanggan Saran

185

3. Harga

Statistics H1 H2 H3 H4 H5 H6 H7 H8 TOTAL N Valid 60 60 60 60 60 60 60 60 60 Missing Mean 3.85 3.82 4.02 3.58 3.77 3.45 3.57 3.00 29.05 Std. Deviation .606 .725 .701 .850 .909 1.032 .851 .974 4.160 Percentile s 25 4.00 4.00 4.00 3.00 3.00 3.00 3.00 2.00 28.00 50 4.00 4.00 4.00 4.00 4.00 4.00 4.00 3.00 30.00 75 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 32.00 100 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 37.00 H1 Frequency Percent Valid Percent Cumulative Percent Valid TS 2 3.3 3.3 3.3 R 10 16.7 16.7 20.0 S 43 71.7 71.7 91.7 SS 5 8.3 8.3 100.0 Total 60 100.0 100.0 H2 Frequency Percent Valid Percent Cumulative Percent Valid TS 4 6.7 6.7 6.7 R 10 16.7 16.7 23.3 S 39 65.0 65.0 88.3 SS 7 11.7 11.7 100.0 Total 60 100.0 100.0 186 H3 Frequency Percent Valid Percent Cumulative Percent Valid TS 2 3.3 3.3 3.3 R 8 13.3 13.3 16.7 S 37 61.7 61.7 78.3 SS 13 21.7 21.7 100.0 Total 60 100.0 100.0 H4 Frequency Percent Valid Percent Cumulative Percent Valid STS 1 1.7 1.7 1.7 TS 6 10.0 10.0 11.7 R 15 25.0 25.0 36.7 S 33 55.0 55.0 91.7 SS 5 8.3 8.3 100.0 Total 60 100.0 100.0 H5 Frequency Percent Valid Percent Cumulative Percent Valid STS 1 1.7 1.7 1.7 TS 5 8.3 8.3 10.0 R 12 20.0 20.0 30.0 S 31 51.7 51.7 81.7 SS 11 18.3 18.3 100.0 Total 60 100.0 100.0 187 H6 Frequency Percent Valid Percent Cumulative Percent Valid STS 2 3.3 3.3 3.3 TS 11 18.3 18.3 21.7 R 12 20.0 20.0 41.7 S 28 46.7 46.7 88.3 SS 7 11.7 11.7 100.0 Total 60 100.0 100.0 H7 Frequency Percent Valid Percent Cumulative Percent Valid TS 10 16.7 16.7 16.7 R 10 16.7 16.7 33.3 S 36 60.0 60.0 93.3 SS 4 6.7 6.7 100.0 Total 60 100.0 100.0 H8 Frequency Percent Valid Percent Cumulative Percent Valid STS 5 8.3 8.3 8.3 TS 12 20.0 20.0 28.3 R 22 36.7 36.7 65.0 S 20 33.3 33.3 98.3 SS 1 1.7 1.7 100.0 Total 60 100.0 100.0 188

4. Kepuasan pelanggan

Statistics KP1 KP2 KP3 KP4 KP5 KP6 KP7 KP8 KP9 KP10 KP11 KP12 TOTAL N Valid 60 60 60 60 60 60 60 60 60 60 60 60 60 Missing Mean 3.30 3.75 3.55 3.85 3.08 3.83 3.38 3.80 3.55 2.87 3.08 3.83 41.88 Std. Deviation .908 .704 .852 .606 .944 .557 .904 .840 .852 1.065 .944 .557 5.854 Perc entil es 25 3.00 3.25 3.00 4.00 2.00 4.00 3.00 4.00 3.00 2.00 2.00 4.00 38.25 50 4.00 4.00 4.00 4.00 3.00 4.00 3.50 4.00 4.00 3.00 3.00 4.00 43.00 75 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 4.00 46.00 100 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 5.00 54.00 KP1 Frequency Percent Valid Percent Cumulative Percent Valid STS 3 5.0 5.0 5.0 TS 8 13.3 13.3 18.3 R 18 30.0 30.0 48.3 S 30 50.0 50.0 98.3 SS 1 1.7 1.7 100.0 Total 60 100.0 100.0 KP2 Frequency Percent Valid Percent Cumulative Percent Valid STS 1 1.7 1.7 1.7 TS 2 3.3 3.3 5.0 R 12 20.0 20.0 25.0 S 41 68.3 68.3 93.3 SS 4 6.7 6.7 100.0 Total 60 100.0 100.0 189 KP3 Frequency Percent Valid Percent Cumulative Percent Valid STS 3 5.0 5.0 5.0 TS 2 3.3 3.3 8.3 R 17 28.3 28.3 36.7 S 35 58.3 58.3 95.0 SS 3 5.0 5.0 100.0 Total 60 100.0 100.0 KP4 Frequency Percent Valid Percent Cumulative Percent Valid TS 2 3.3 3.3 3.3 R 10 16.7 16.7 20.0 S 43 71.7 71.7 91.7 SS 5 8.3 8.3 100.0 Total 60 100.0 100.0 KP5 Frequency Percent Valid Percent Cumulative Percent Valid STS 2 3.3 3.3 3.3 TS 16 26.7 26.7 30.0 R 19 31.7 31.7 61.7 S 21 35.0 35.0 96.7 SS 2 3.3 3.3 100.0 Total 60 100.0 100.0 190 KP6 Frequency Percent Valid Percent Cumulative Percent Valid TS 1 1.7 1.7 1.7 R 12 20.0 20.0 21.7 S 43 71.7 71.7 93.3 SS 4 6.7 6.7 100.0 Total 60 100.0 100.0 KP7 Frequency Percent Valid Percent Cumulative Percent Valid STS 2 3.3 3.3 3.3 TS 7 11.7 11.7 15.0 R 21 35.0 35.0 50.0 S 26 43.3 43.3 93.3 SS 4 6.7 6.7 100.0 Total 60 100.0 100.0 KP8 Frequency Percent Valid Percent Cumulative Percent Valid STS 2 3.3 3.3 3.3 TS 2 3.3 3.3 6.7 R 10 16.7 16.7 23.3 S 38 63.3 63.3 86.7 SS 8 13.3 13.3 100.0 Total 60 100.0 100.0 191 KP9 Frequency Percent Valid Percent Cumulative Percent Valid STS 1 1.7 1.7 1.7 TS 6 10.0 10.0 11.7 R 17 28.3 28.3 40.0 S 31 51.7 51.7 91.7 SS 5 8.3 8.3 100.0 Total 60 100.0 100.0 KP10 Frequency Percent Valid Percent Cumulative Percent Valid STS 6 10.0 10.0 10.0 TS 16 26.7 26.7 36.7 R 22 36.7 36.7 73.3 S 12 20.0 20.0 93.3 SS 4 6.7 6.7 100.0 Total 60 100.0 100.0 KP11 Frequency Percent Valid Percent Cumulative Percent Valid STS 2 3.3 3.3 3.3 TS 16 26.7 26.7 30.0 R 19 31.7 31.7 61.7 S 21 35.0 35.0 96.7 SS 2 3.3 3.3 100.0 Total 60 100.0 100.0 192 KP12 Frequency Percent Valid Percent Cumulative Percent Valid TS 1 1.7 1.7 1.7 R 12 20.0 20.0 21.7 S 43 71.7 71.7 93.3 SS 4 6.7 6.7 100.0 Total 60 100.0 100.0

5. Loyalitas pelanggan