Seksi Pelayanan Nasabah Pengukuran Kinerja
2. Pelaksana Pelayanan Informasi Nasabah
a. Pelaksana Pelayanan Informasi Nasabah Rahma Novita
Adapun penilaian terhadap kinerja Pelaksana Pelayanan Informasi Nasabah Rahma Novitaadalah sebagai berikut :
Tabel 5.80. Penilaian Indikator Lagging Pelaksana Pelayanan Informasi
Nasabah Rahma Novita NO
Bobot Kinerja
Aktual Indeks
Kinerja Top Performance
GAP 2
3 4 =2 x 3
5 = 2 x nilai 5 6 = [4 – 5]5100
1 20
5 100
100 2
10 5
50 50
3 15
5 75
75 4
20 4
80 100
-20 5
20 5
100 100
6 15
5 75
75
Total 100
480 500
-3.3333 DOCS Degree of Compliance to Standard = 96
Tabel 5.81. Penilaian Indikator Leading Pelaksana Pelayanan Informasi
Nasabah Rahma Novita NO
Bobot Kinerja
Aktual Indeks
Kinerja Top Performance
GAP 2
3 4 =2 x 3
5 = 2 x nilai 5 6 = [4 – 5]5100
1 10
5 50
50 2
10 4
40 50
-20 3
10 4
40 50
-20 4
15 5
75 75
5 10
4 40
50 -20
6 10
5 50
50 7
20 5
100 100
8 15
5 75
75
TOTAL 100
470 500
-7.5 DOCS Degree of Compliance to Standard = 94
b. Pelaksana Pelayanan Informasi Nasabah Disa Pulungan
Adapun penilaian terhadap kinerja Pelaksana Pelayanan Informasi Nasabah Disa Pulunganadalah sebagai berikut :
Tabel 5.82. Penilaian Indikator Lagging Pelaksana Pelayanan Informasi
Nasabah Disa Pulungan NO
Bobot Kinerja
Aktual Indeks
Kinerja Top Performance
GAP 2
3 4 =2 x 3
5 = 2 x nilai 5 6 = [4 – 5]5100
1 20
5 100
100 2
10 5
50 50
3 15
5 75
75 4
20 4
80 100
-20 5
20 5
100 100
6 15
5 75
75
Total
100 480
500
-3.3333 DOCS Degree of Compliance to Standard = 96
Tabel 5.83. Penilaian Indikator Leading Pelaksana Pelayanan Informasi
Nasabah Disa Pulungan NO
Bobot Kinerja
Aktual Indeks
Kinerja Top Performance
GAP 2
3 4 =2 x 3
5 = 2 x nilai 5 6 = [4 – 5]5100
1 10
5
50 50
2 10
4 40
50 -20
3 10
4 40
50 -20
4 15
5
75
75 5
10 4
40 50
-20 6
10 5
50 50
7 20
5 100
100 8
15 5
75
75
TOTAL 100
470 500
-7.5 DOCS Degree of Compliance to Standard = 94
3. Pelaksana Teller OB
a. Pelaksana Teller OB Elisabeth
Adapun penilaian terhadap kinerja Pelaksana Teller OB Elisabeth adalah sebagai berikut :
Tabel 5.84. Penilaian Indikator Lagging Pelaksana Teller OB Elisabeth
NO Bobot
Kinerja Aktual
Indeks Kinerja
Top Performance GAP
2 3
4 =2 x 3 5 = 2 x nilai 5
6 = [4 – 5]5100
1 50
3 150
250 -40
2 50
4 200
250 -20
Total
100 350
500
-30 DOCS Degree of Compliance to Standard = 70
Tabel 5.85. Penilaian Indikator Leading Pelaksana Teller OB Elisabeth
NO Bobot
Kinerja Aktual
Indeks Kinerja
Top Performance GAP
2 3
4 =2 x 3 5 = 2 x nilai 5 6 = [4 – 5]5100
1 25
3 75
125 -40
2 25
3 75
125 -40
3 25
4 100
125 -20
4 25
4 100
125 -20
TOTAL 100
350 500
-30 DOCS Degree of Compliance to Standard = 70
b. Pelaksana Teller OB Adinda
Adapun penilaian terhadap kinerja Pelaksana Teller OB Adinda adalah sebagai berikut :
Tabel 5.86. Penilaian Indikator Lagging Pelaksana Teller OB Adinda
NO Bobot
Kinerja Aktual
Indeks Kinerja
Top Performance GAP
2 3
4 =2 x 3 5 = 2 x nilai 5 6 = [4 – 5]5100
1 50
3 150
250 -40
2 50
3 150
250 -40
Total 100
300 500
-40 DOCS Degree of Compliance to Standard = 60
Tabel 5.87. Penilaian Indikator Leading Pelaksana Teller OB Adinda
NO Bobot
Kinerja Aktual
Indeks Kinerja
Top Performance GAP
2 3
4 =2 x 3 5 = 2 x nilai 5
6 = [4 – 5]5100
1 25
3 75
125 -40
2 25
3 75
125 -40
3 25
4 100
125 -20
4 25
4 100
125 -20
TOTAL
100 350
500
-30 DOCS Degree of Compliance to Standard = 70
c. Pelaksana Teller OB Anggita
Adapun penilaian terhadap kinerja Pelaksana Teller OB Anggita adalah sebagai berikut :
Tabel 5.88. Penilaian Indikator Lagging Pelaksana Teller OB Anggita
NO Bobot
Kinerja Aktual
Indeks Kinerja
Top Performance GAP
2 3
4 =2 x 3 5 = 2 x nilai 5
6 = [4 – 5]5100
1 50
3 150
250 -40
2 50
3 150
250 -40
Total
100 300
500
-40 DOCS Degree of Compliance to Standard = 60
Tabel 5.89. Penilaian Indikator Leading Pelaksana Teller OB Anggita
NO Bobot
Kinerja Aktual
Indeks Kinerja
Top Performance GAP
2 3
4 =2 x 3 5 = 2 x nilai 5
6 = [4 – 5]5100
1 25
3 75
125 -40
2 25
3 75
125 -40
3 25
4 100
125 -20
4 25
4 100
125 -20
TOTAL
100 350
500
-30 DOCS Degree of Compliance to Standard = 70