Monthly Progress Report January 2014
Western I ndonesia National Roads I mprovement Project 57
Environmental Issues:
The UKLUPL was sent to Bank on 30 September 2013
6.6.20. Package No. 20: Lubuk Alung – Sicincin Social Issues:
CTC received from Balai IIP2JN Padang Larap report of package for Lubuk Alung – Sicincin during January 2014. Now, the report is being reviewed by CTC.
Environmental Issues:
Now CTC waiting for and ensure the environmental safeguard for this package from Balai II PadangSubtit EA DTA.
6.6.21. Package No. 20: Lubuk Alung – Kuraitaji Social Issues:
CTC received from Balai IIP2JN Padang Larap report of package for Lubuk Alung - Kurataji during January 2014. Now, the report is being reviewed by CTC.
Environmental Issues:
Now CTC waiting for and ensure the environmental safeguard for this package from Balai II PadangSubdit EA DTA.
6.7 Management Information System
The application of Complaint Handling System CHS has been discussed several times with the ACAP team. The discussion have some input and changes are below:
i. Addition of the Follow-up module Modul Tindak Lanjut.
ii. Changes in database structure.
iii. Addition features of export to PDF and Excel.
iv. Addition of Province field.
Monthly Progress Report January 2014
Western I ndonesia National Roads I mprovement Project 58
At the end of January 2014, the CHS application is almost complete including some input and changes. And the next stage is to disseminate and training of the application to the
officials CHU, PMU, Satker, PPK and also TPM’s. This agenda will follow the work schedule of the ACAP team.
To access the CHS application, please click on the URL: •
http:chs.winrip-ibrd.com for input the new complaint filled by TPM and public.
•
http:chs.winrip-ibrd.comadmin for administrator to manage the data. Username: admin
Password: admin
6.7.1 Complaint Handling System CHS
1 Background
To make it easier to solicit complaints from NGOs and public, it is made in a variety of channels to collect information such complaints. This media channels such complaints are
as follows:
• Mobile Phone
Line cell phone using a special phone number and easy to remember so that people have no difficulty in making a complaint report by text message SMS.
• Facsimile
Facsimile channels using the fax number address of the CHU secretariat or the CTC- WINRIP office.
• Letters
The public can send a complaint letter to a PO Box address which is then forwarded to the CHU secretariat or the CTC-WINRIP office.
• E-mail
The Society can also send electronic mail e-mail of complaints addressed to e-mail address of the CHU secretariat or the CTC-WINRIP office.
• Website
And lastly , the people could use the WINRIP website which will then be forwarded to e- mail of the CHU secretariat or the CTC-WINRIP office.
