Hasil penelitian tentang CRM
Tabel 2.1 Daftar Penelitian CRM
No Caption Author
Field of Publisher
1 e-CRM Implementation- a
comparison of three approaches.
D. Adebanjo Bussines
Proc. 4
th
IEEE Int. Conf. Management
of Innovation and Technology ICMIT
2008
2 Electronic Customer
Relationship Management Systems E-CRM
: A knowledge management
perspective F Bhanu, and
Magiswary Knowledge
Management Proc. Int. Education
and Management Technology
ICEMT Conf. 2010
3 The Reconsideration and
Improvement Tactics About the Application of Customer
Relationship Management Zhang Zhongke
Business Management
Proc. Int Intelligent Computation
Technology and Automation
ICICTA Conf 2010
4 A Risk Evaluation Method
for Customer Relationship Management CRM
Technological Initiatives Baolong Ma and
Fei Li and Yi Wang
Information Technology
Proc. Int Information Management,
Innovation Management and
Industrial Engineering Conf
‘09
5 A study of customer
relationship management trend through bibliometric
methodology based on SSCI database from 1989 to 2009
Hsu-Hao Tsai and Chih-Hung Wang
and Ying-Yu Huang and Jiann-
Min Yang Education
Proc. 4th Int New Trends in
Information Science and Service Science
NISS Conf 2010
6 An Evolving Information
System Based on Data Mining Knowledge to
Support Customer Relationship Management
Ming Ren and Zuoliang Chen and
Chuanlan Liu and Guoqing Chen
Data Mining Proc. IEEE Symp.
Advanced Management of
Information for Globalized
Enterprises AMIGE 2008
7 Benefits of e-CRM for
financal services providers M Darajeh, and
Tahajod. e-CRM
Services Proc. Int. Financial
Theory and Engineering
ICFTE Conf 2010
8 Application of Data Mining
in CRM Wu, Kun and Liu,
Feng-ying Data Mining
Proc. Int Management and
Service Science MASS Conf 2010
9 Application Research of
Data Mining in Travel Agencys Customer
Relationship Management HaiYing Xie and
WenJing Tang Data Mining
Proc. Second Int. Workshop Computer
Science and Engineering WCSE
09
10 Application study of data
mining on customer relationship management in
E-commerce decision- Dezhen Feng and
Zaimei Zhang and Fang Zhou and
Jianheng Ji Data Mining
Proc. 9th Int. Conf. Computer-Aided
Industrial Design and Conceptual
making. Design CAIDCD
2008 11
BlueCRM: A New Trend of Customer Relationship
Management Systems Alawairdhi, M. and
Hongji Yang and AL-Akhras, M.
Technology Proc. 12th IEEE Int.
Workshop Future Trends of
Distributed Computing Systems
FTDCS 08
12 Business intelligence and
customer relationship management
Habul, A. and Pilav-Velic, A.
Bussines Intelligence
Proc. 32nd Int Information
Technology Interfaces ITI Conf
2010
13 Business Process
Reengineering based on customer relationship
management strategy. Weina Guo and
Weihua Liu Bussines
Proc. 2nd IEEE Int Information
Management and Engineering
ICIME Conf 2010
14 Consumption
Psychoanalysis and Customer Relationship
Management Based on Association Rules Mining
Hengqing Tong and Xiaochuan Lu
Data Mining Proc. WRI World
Congress Computer Science and
Information Engineering ‘09
15 Content Analysis on Articles
on Customer Relationship Management in E-Business
in ChinaCenter. Cheng, Ni
E-Bussines Proc. Int E-Business
and E-Government ICEE Conf 2010
16 CSCW based customer
relationship management system
Ren, Naiji and Fang, Zhiyi and
Sun, Hongyu and Sun, Bo and Yang
Zhao IT
Proc. Sixth Int Networked
Computing and Advanced
Information Management NCM
Conf 2010
17 Customer relationship
management in practice: A case study of hi-tech
company from China Jun Wu
Bussines Proc. Int Service
Systems and Service Management Conf
2008
18 Customer Relationship
Management Processes in Retail Banking - Best
Practice and Business Value Evaluation
Berger, S. C. and Gensler, S. and
Skiera, B. and Wiesel, T.
Retail Banking Proc. 42nd Hawaii
Int. Conf. System Sciences HICSS 09
19 Customer relationship
management: Computer- assisted tools for customer
lifetime value prediction Lim Chia Yean and
Khoo, K. T. V. Technology
Proc. Int Information Technology ITSim
Symp. In 2010
20 Customer Relationship
Management: Lifecycle of Predicting Customer
Lifetime Value Lim Chia Yean and
Khoo, V. K. T. Management
Proc. Second Int Computer Research
and Development Conf 2010
21 Customers fuzzy clustering
and catalog segmentation in customer relationship
management Fathi, M. and
Kianfar, K. and Hasanzadeh, A.
and Sadeghi, A. Data
Clustering Proc. IEEE Int.
Conf. Industrial Engineering and
Engineering Management IEEM
2009
22 Effects of Indicators of
Trustworthiness on Overall Brand Trust in Customer
Relationship Management Hong Gu and Lan
Xu Bussines
Proc. Int. Workshop Intelligent Systems
and Applications ISA 2009
23 Electronic Customer
Relationship Management for VoIP Service
Buyut, V. C. and Siadat, S. H. and
Abidin, W. Z. Technology
Proc. Int. Conf. Computer and
Electrical Engineering ICCEE
2008
24 Empirical Analysis on the
Effect of Customer Relationship Management to
the Customer Loyalty Hongfei Sun and
Min Liu Management
Proc. Int. Conf. Wireless Networks
and Information Systems WNIS 09
25 Enhancing Airline Customer
Relationship Management Data by Inferring Ties
between Passengers Farrugia, M. and
Quigley, A. Airline
Industry Proc. Int. Conf.
Computational Science and
Engineering CSE 09