Uji Validitas dan Reliabilitas Kepuasan Pengunjung Responsiveness X Reliability X Tangible X

7. Uji Validitas dan Reliabilitas Kepuasan Pengunjung

Reliability Statistics Cronbachs Alpha N of Items .628 3 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item-Total Correlation Cronbachs Alpha if Item Deleted y.1.1 8.5333 1.568 .488 .516 y1.2 8.8333 1.385 .353 .644 y1.3 8.8333 .902 .541 .377 Universitas Sumatera Utara LAMPIRAN 3 Frequency Table

1. Responsiveness X

1 Petugas Lembaga Pemasyarakatan tanggap atas keluhan pengunjung Frequency Percent Valid Percent Cumulative Percent Valid 1.00 4 5.8 5.8 5.8 2.00 8 11.6 11.6 17.4 3.00 15 21.7 21.7 39.1 4.00 28 40.6 40.6 79.7 5.00 14 20.3 20.3 100.0 Total 69 100.0 100.0 Petugas Lembaga Pemasyarakatan segera memberikan solusi Frequency Percent Valid Percent Cumulative Percent Valid 1.00 2 2.9 2.9 2.9 2.00 3 4.3 4.3 7.2 3.00 14 20.3 20.3 27.5 4.00 34 49.3 49.3 76.8 5.00 16 23.2 23.2 100.0 Total 69 100.0 100.0 Petugas Lembaga Pemasyarakatan memberikan informasi yang jelas kepada pengunjung Frequency Percent Valid Percent Cumulative Percent Valid 1.00 3 4.3 4.3 4.3 2.00 6 8.7 8.7 13.0 3.00 12 17.4 17.4 30.4 4.00 34 49.3 49.3 79.7 5.00 14 20.3 20.3 100.0 Total 69 100.0 100.0 Universitas Sumatera Utara

2. Reliability X

2 Petugas Lembaga Pemasyarakatan melayani tepat waktu Frequency Percent Valid Percent Cumulative Percent Valid 1.00 8 11.6 11.6 11.6 2.00 8 11.6 11.6 23.2 3.00 10 14.5 14.5 37.7 4.00 32 46.4 46.4 84.1 5.00 11 15.9 15.9 100.0 Total 69 100.0 100.0 Menurut saya petugas Lembaga Pemasyarakatan handal dalam menyampaikan pelayanan kepada pengunjung Frequency Percent Valid Percent Cumulative Percent Valid 1.00 11 15.9 15.9 15.9 2.00 4 5.8 5.8 21.7 3.00 7 10.1 10.1 31.9 4.00 40 58.0 58.0 89.9 5.00 7 10.1 10.1 100.0 Total 69 100.0 100.0 Pelayanan yang diberikan petugas Lembaga Pemasyarakatan sesuai yang dijanjikan Frequency Percent Valid Percent Cumulative Percent Valid 1.00 11 15.9 15.9 15.9 2.00 6 8.7 8.7 24.6 3.00 11 15.9 15.9 40.6 4.00 27 39.1 39.1 79.7 5.00 14 20.3 20.3 100.0 Total 69 100.0 100.0 Universitas Sumatera Utara

3. Tangible X

3 Ruang tunggu pelayanan di Lembaga Pemasyarakatan memadai Frequency Percent Valid Percent Cumulative Percent Valid 1.00 6 8.7 8.7 8.7 2.00 10 14.5 14.5 23.2 3.00 13 18.8 18.8 42.0 4.00 27 39.1 39.1 81.2 5.00 13 18.8 18.8 100.0 Total 69 100.0 100.0 Ruang kunjungan di Lembaga Pemasyarakatan nyaman dan bersih Frequency Percent Valid Percent Cumulative Percent Valid 1.00 6 8.7 8.7 8.7 2.00 5 7.2 7.2 15.9 3.00 10 14.5 14.5 30.4 4.00 31 44.9 44.9 75.4 5.00 17 24.6 24.6 100.0 Total 69 100.0 100.0 Penampilan petugas Lembaga Pemasyarakatan berseragam rapi Frequency Percent Valid Percent Cumulative Percent Valid 1.00 9 13.0 13.0 13.0 2.00 3 4.3 4.3 17.4 3.00 11 15.9 15.9 33.3 4.00 25 36.2 36.2 69.6 5.00 21 30.4 30.4 100.0 Total 69 100.0 100.0 Universitas Sumatera Utara

4. Assurance X