7. Uji Validitas dan Reliabilitas Kepuasan Pengunjung
Reliability Statistics
Cronbachs Alpha
N of Items
.628 3
Item-Total Statistics
Scale Mean if Item
Deleted Scale
Variance if Item Deleted
Corrected Item-Total
Correlation Cronbachs
Alpha if Item Deleted
y.1.1 8.5333
1.568 .488
.516 y1.2
8.8333 1.385
.353 .644
y1.3 8.8333
.902 .541
.377
Universitas Sumatera Utara
LAMPIRAN 3 Frequency Table
1. Responsiveness X
1
Petugas Lembaga Pemasyarakatan tanggap atas keluhan pengunjung
Frequency Percent Valid Percent
Cumulative Percent Valid 1.00
4 5.8
5.8 5.8
2.00 8
11.6 11.6
17.4 3.00
15 21.7
21.7 39.1
4.00 28
40.6 40.6
79.7 5.00
14 20.3
20.3 100.0
Total 69
100.0 100.0
Petugas Lembaga Pemasyarakatan segera memberikan solusi
Frequency Percent Valid Percent
Cumulative Percent Valid 1.00
2 2.9
2.9 2.9
2.00 3
4.3 4.3
7.2 3.00
14 20.3
20.3 27.5
4.00 34
49.3 49.3
76.8 5.00
16 23.2
23.2 100.0
Total 69
100.0 100.0
Petugas Lembaga Pemasyarakatan memberikan informasi yang jelas kepada pengunjung
Frequency Percent Valid Percent
Cumulative Percent Valid 1.00
3 4.3
4.3 4.3
2.00 6
8.7 8.7
13.0 3.00
12 17.4
17.4 30.4
4.00 34
49.3 49.3
79.7 5.00
14 20.3
20.3 100.0
Total 69
100.0 100.0
Universitas Sumatera Utara
2. Reliability X
2
Petugas Lembaga Pemasyarakatan melayani tepat waktu
Frequency Percent Valid Percent
Cumulative Percent Valid 1.00
8 11.6
11.6 11.6
2.00 8
11.6 11.6
23.2 3.00
10 14.5
14.5 37.7
4.00 32
46.4 46.4
84.1 5.00
11 15.9
15.9 100.0
Total 69
100.0 100.0
Menurut saya petugas Lembaga Pemasyarakatan handal dalam menyampaikan pelayanan kepada pengunjung
Frequency Percent Valid Percent
Cumulative Percent Valid 1.00
11 15.9
15.9 15.9
2.00 4
5.8 5.8
21.7 3.00
7 10.1
10.1 31.9
4.00 40
58.0 58.0
89.9 5.00
7 10.1
10.1 100.0
Total 69
100.0 100.0
Pelayanan yang diberikan petugas Lembaga Pemasyarakatan sesuai yang dijanjikan
Frequency Percent Valid Percent
Cumulative Percent Valid 1.00
11 15.9
15.9 15.9
2.00 6
8.7 8.7
24.6 3.00
11 15.9
15.9 40.6
4.00 27
39.1 39.1
79.7 5.00
14 20.3
20.3 100.0
Total 69
100.0 100.0
Universitas Sumatera Utara
3. Tangible X
3
Ruang tunggu pelayanan di Lembaga Pemasyarakatan memadai
Frequency Percent Valid Percent
Cumulative Percent Valid 1.00
6 8.7
8.7 8.7
2.00 10
14.5 14.5
23.2 3.00
13 18.8
18.8 42.0
4.00 27
39.1 39.1
81.2 5.00
13 18.8
18.8 100.0
Total 69
100.0 100.0
Ruang kunjungan di Lembaga Pemasyarakatan nyaman dan bersih
Frequency Percent Valid Percent
Cumulative Percent Valid 1.00
6 8.7
8.7 8.7
2.00 5
7.2 7.2
15.9 3.00
10 14.5
14.5 30.4
4.00 31
44.9 44.9
75.4 5.00
17 24.6
24.6 100.0
Total 69
100.0 100.0
Penampilan petugas Lembaga Pemasyarakatan berseragam rapi
Frequency Percent Valid Percent
Cumulative Percent Valid 1.00
9 13.0
13.0 13.0
2.00 3
4.3 4.3
17.4 3.00
11 15.9
15.9 33.3
4.00 25
36.2 36.2
69.6 5.00
21 30.4
30.4 100.0
Total 69
100.0 100.0
Universitas Sumatera Utara
4. Assurance X